Contact center software must-have features

Contact center software features help fulfill the customer's journey

Cover

According to Gartner, cloud-based telephony will surpass on-premises telephony. And according to Aberdeen Group, infrastructure changes are on the agenda primarily to improve customer experience (95%).

But contact center technology is constantly evolving, making it more challenging for buyers to identify the best tool for their needs.

In this expert contact center guide, explore:
• 2 key questions to ask yourself before upgrading your platforms
• 3 benefits of new contact center technology
• 9 pieces of technology to consider when making a purchase 
• And much more

Vendor:
ConvergeOne
Posted:
19 Jan 2017
Published:
19 Jan 2017
Format:
PDF
Length:
23 Page(s)
Type:
eBook
Language:
English
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