Analysts assess changes in the cloud-centric contact center
The Recent Shift in the Contact Center Market
The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation.
In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities in an acquisition with Interactive Intelligence
Discover why analyst Dave Michels reveals this acquisition to be a paradigm shift for contact centers that have clung to on-premise systems.