Contact center software must-have features

Contact center software features help fulfill the customer's journey

Cover

According to Gartner, cloud-based telephony will surpass on-premises telephony. And according to Aberdeen Group, infrastructure changes are on the agenda primarily to improve customer experience (95%).

But contact center technology is constantly evolving, making it more challenging for buyers to identify the best tool for their needs.

In this expert contact center guide, explore:
• 2 key questions to ask yourself before upgrading your platforms
• 3 benefits of new contact center technology
• 9 pieces of technology to consider when making a purchase 
• And much more

Vendor:
SearchCRM
Posted:
Feb 8, 2021
Published:
Aug 31, 2017
Format:
PDF
Type:
eBook
Already a Bitpipe member? Log in here

Download this eBook!