Channel Management White Papers ( IT Channel Management, Distribution Channel Management, Channel Sales Management, Sales Channel Management ) Software Downloads, Definition and Webcasts

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How Understanding the "Omni-Consumer" Gains Their Loyalty sponsored by Hewlett-Packard Enterprise WHITE PAPER: With this white paper, you'll gain access to industry knoweldge about handling omnichannel operational challenges, allowing you to maximize efficiency and profitability. Use this resource to navigate customer engagements, with factors such as understanding the "omni-customer." Posted: 18 Dec 2013 \| Published: 31 Jul 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Channel Management \| Content Analytics \| Content Management \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Data Analytics \| Data Management \| Predictive Analytics \| Predictive Analytics Software

Delivering Omni-Channel Shopping: Using Information Management and Analytics in Consumer Industries and Retail sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success. Posted: 17 Dec 2013 \| Published: 28 Feb 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Channel Management \| Consumer Market \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Interaction Services \| Customer Service \| Customer Support Software \| Retail Channels \| Retail Trade Industry

Delivering a Seamless Experience Across Every Channel sponsored by IBM WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels. Posted: 15 Nov 2013 \| Published: 31 May 2013 TOPICS: Channel Management \| Channel Management Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| Mobile CRM \| Mobile Device Management

A Beginner’s Guide to Partner Marketing with Content Syndication sponsored by TIE Kinetix WHITE PAPER: B2B professionals need to ensure their partners have up-to-date information, and that their web content is consistent and relevant across all channels. To simplify channel marketing, savvy businesses are looking towards channel content syndication. Posted: 13 Nov 2013 \| Published: 13 Nov 2013 TOPICS: Channel Management \| Content Management \| Digital Asset Management \| Marketing \| Web Content Management

The Secret to Effective Social Customer Engagement sponsored by Hootsuite EGUIDE: This e-guide investigates the tools and strategies to make social customer engagement work for your organization, big or small. Learn how to choose the websites and technologies that work best with your business goals. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Channel Management \| CRM \| Customer Retention \| Customer Satisfaction \| Social Computing \| Social Networking

MicroScope October 2013: A special issue covering wireless networking technology sponsored by MicroScope EZINE: A themed issue examining the potential revenue opportunities for resellers that deliver wireless networking products and services. Posted: 01 Oct 2013 \| Published: 01 Oct 2013 TOPICS: Channel Management \| VARs

ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels sponsored by Genesys CASE STUDY: This case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to better support changing customer demands and improve interactions across all channels. Posted: 16 Sep 2013 \| Published: 28 Feb 2013 TOPICS: Call Center Management \| Call Centers \| Channel Management \| Contact Center Management \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Service Management: Taking Business to the Next Level sponsored by LabTech Software EGUIDE: In this e-guide, gain essential knowledge of recent developments around IT services. Read on to learn why success entails more than delivering snazzy services, and why enterprise architects are working to bring SOA and master data management (MDM) efforts together. Posted: 30 Aug 2013 \| Published: 30 Aug 2013 TOPICS: Business Management \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Channel Management \| Cloud Computing \| Data Governance \| Data Management \| Data Management Software \| Data Modeling \| Data Profiling \| Hybrid clouds \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services \| Master Data Management \| Service Level Management \| SOA

Measuring Storage Performance to Better Predict Your Storage Needs sponsored by CloudByte WHITE PAPER: Get help measuring the performance of your software-based storage and traditional hardware-based storage to better predict your current and future storage needs. Posted: 14 Aug 2013 \| Published: 14 Aug 2013 TOPICS: Cache \| Caching \| Channel Management \| Cloud Computing \| Cloud Storage \| Data Analytics \| RAID \| Storage Best Practices \| Storage Hardware \| Storage Management \| Storage Service Providers

Handbook: Architecting the cloud for mobile services sponsored by TechTarget Networking EGUIDE: This handbook will offer information on new cloud-based mobile services and provide guidance on architecting the cloud for mobile device management (MDM), location-based services and security requirements. We will also address managing the network to minimize problems in application performance and delivery. Posted: 09 Aug 2013 \| Published: 09 Aug 2013 TOPICS: Application Programming Interfaces \| Application Service Providers \| Applications Management \| Channel Management \| Cloud Computing \| Cloud Management \| Cloud Security \| Infrastructure as a Service (IaaS) \| Mobile Device Management \| Network Management \| Network Security \| Network Service Providers \| SOA

Success: Turning Your MSP Strategy On Its Head sponsored by Intronis WHITE PAPER: This white paper analyzes overcoming entrenched legacy obstacles and attitudes with a paradigm shift on the part of channel partners. Find out how you can cultivate successful and profitable MSP relationships. Posted: 22 Jul 2013 \| Published: 30 Apr 2013 TOPICS: Backups \| Channel Management \| Cloud Computing \| Data Management \| Data Recovery \| Disaster Recovery \| Management Service Providers

Create a Referral Program to Grow Your IT Business sponsored by ConnectWise WHITE PAPER: The primary mode of growth for most technology provider businesses is by good, old word of mouth. Yet, many businesses have not established an official referral program to capture as many referrals as possible. Check out this guide to find the proven best strategies for creating the perfect referral program for your business. Posted: 16 Jul 2013 \| Published: 16 Jul 2013 TOPICS: Business Process Automation \| Channel Management \| Channel Management Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Incentive Management \| Lead Generation \| Lead Management \| Market Research \| Marketing \| Professional Services Automation Software \| Social Networking

A special issue covering the opportunities around cloud computing sponsored by MicroScope EZINE: A special issue covering the opportunities for resellers selling cloud computing services. Posted: 05 Mar 2013 \| Published: 04 Mar 2013 TOPICS: Channel Management \| Cloud Storage \| Storage Management

A Guide to Better Cloud Backup sponsored by Datto, Inc. EGUIDE: The burgeoning demand for Disaster Recovery as a Service (DRaaS) presents a hugely profitable opportunity to cloud providers− if you can avoid the pitfalls of rolling out an offering. Read this expert e-guide to uncover useful tips to help you successfully enter the DRaaS provider market and remain competitive. Posted: 08 Feb 2013 \| Published: 21 Jan 2013 TOPICS: Channel Management \| Cloud Disaster Recovery \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| Software as a Service

A special issue celebrating 30 years of MicroScope sponsored by MicroScope EZINE: A special issue celebrating the 30th anniversary of MicroScope's launch back in 1982. Posted: 07 Dec 2012 \| Published: 10 Dec 2012 TOPICS: Channel Management \| Desktop Computer Support \| Desktop Management \| Windows

Mobility Services: VARS Guide to mobile device management sponsored by LabTech Software EGUIDE: Access this expert e-guide to discover the opportunities mobile device management presents for resellers. Gain insight into enterprise mobility plans, mobile device management tools, vendors and what this all means for your business. Posted: 18 Jun 2012 \| Published: 18 Jun 2012 TOPICS: Channel Management \| Channel Management Software \| Enterprise \| IT Best Practices \| IT Management \| Mobile Device Management \| Mobile Device Management Software \| VARs

MicroScope - June 2012: A themed issue looking at the winners of the MicroScope ACEs sponsored by MicroScope EZINE: A themed issue revealing the winners of the MicroScope Awards for Channel Excellence (ACEs). Posted: 15 Jun 2012 \| Published: 18 Jun 2012 TOPICS: Channel Management \| Distribution \| VARs

MicroScope - April 2012: A special issue looking at the opportunities for resellers in the server market sponsored by MicroScope EZINE: Themed ezine looking at the issues in the server market and the opportunities for resellers. Posted: 13 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Channel Extenders \| Channel Management \| Data Center Consolidation \| Data Center Construction \| Data Center Cooling \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Purchase Order Management \| Sales \| Server Accelerators \| Server Appliances \| Server Consolidation \| Server Hardware \| Server Management \| Server Provisioning \| Server Software \| Server Virtualization \| Server Virtualization Software

A guide to selling managed services: VoIP and unified communications sponsored by Comstor EGUIDE: Learn more about why VARs are transitioning to become MSPs and uncover key tips for adding managed services to your offerings. Posted: 02 Feb 2012 \| Published: 02 Feb 2012 TOPICS: Applications Management \| Channel Management \| Collaboration \| Remote Network Management \| VARs \| VoIP

Doing Business with Comstor sponsored by Comstor WHITE PAPER: Learn more about Comstor, a leader in Cisco product distribution and an established provider of networking and advanced technology solutions. Posted: 01 Feb 2012 \| Published: 27 Jan 2012 TOPICS: Certification Programs \| Channel Management \| Distribution \| Marketing \| Networking \| Vendor Selection \| Vendors

Cloud Quick Start Guide sponsored by Channel Transformation Alliance WHITE PAPER: Access this essential quick start guide to the cloud to learn about the top 3 things resellers should know about the cloud, how to define your cloud business model, 8 steps required to build a successful cloud practice, and much more! Posted: 19 Jan 2012 \| Published: 19 Jan 2012 TOPICS: Channel Management \| Cloud Computing \| Cloud Management \| IT Management \| Systems Management \| Systems Management Services

Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions sponsored by ConnectWise WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients. Posted: 03 Jan 2012 \| Published: 03 Jan 2012 TOPICS: Channel Management \| CRM \| IT Management \| IT Services \| Sales \| Sales Channels

Channel Ezine December sponsored by IBM EZINE: How are you expanding your business in the channel in 2012? What areas of specialization are your customers clamoring for? What are you doing to address their needs? Check out this December issue of Channel Strategies and make sure you're on the right track for 2012. Posted: 19 Dec 2011 \| Published: 19 Dec 2011 TOPICS: Channel Extenders \| Channel Management \| Compliance (Systems Operations) \| Compliance Best Practices \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| Storage Capacity

MicroScope - December 2011: A review of the year and a look forward sponsored by MicroScope EZINE: 2011 has been a year of challenges and opportunities for the channel, including the ongoing credit squeeze and the growth and positive experiences in amongst the eurozone crisis. This issue looks at what vendors, distributors and resellers have made of the last twelve months and what technologies the channel should be pitching in 2012. Posted: 14 Dec 2011 \| Published: 14 Dec 2011 TOPICS: Channel Management \| Cloud Computing \| IT Management \| Network Infrastructure \| Security \| Server Virtualization \| Storage Management

Presentation Transcript: The Benefits of IBM System x – More Affordable 4M Servers for Small and Mid-sized Businesses sponsored by IBM PRESENTATION TRANSCRIPT: This presentation transcript provides detailed insight into the midmarket customer landscape and explains why servers are recommended over traditional PCs. Access results from recent client surveys and discover affordable platforms for small and medium-sized businesses. Posted: 14 Dec 2011 \| Published: 14 Dec 2011 TOPICS: Channel Management \| Hardware \| Server Hardware \| Server Management \| Server Provisioning \| SMBs \| VARs

Channel Management Reports