Service Level Management White Papers ( SLM ) Software Downloads, Definition and Webcasts

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The Evolving CIO role: from IT Operator to Business Strategist sponsored by BMC EGUIDE: Since its beginnings nearly 40 years ago, the job of an organization's top IT executive has involved the cost-effective and strategic management of IT systems. But today's CIOs must also understand how IT drives business transformation. Posted: 21 Jul 2022 \| Published: 20 Jul 2022 TOPICS: CIOs \| IT Systems \| Security Management \| Service Level Management

What is Third-Party Maintenance in the Data Center? sponsored by Service Express WHITE PAPER: Third-party maintenance can give back control of your equipment life cycle, reduce long-term maintenance costs, and help maximize data center investments. Inside, learn how to accurately weigh the pros and cons of switching away from traditional OEM support. Posted: 08 Feb 2021 \| Published: 23 Jan 2020 TOPICS: Data Center Management \| Data Centers \| Outsourcing \| Server Management \| Service Level Management

Computer Weekly – 23 July 2019: How Apollo 11 influenced modern computing sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, on the 50th anniversary of the Moon landings we look at the influence Apollo 11 had on modern hardware and software. Our latest buyer's guide examines data protection. And we find out how retailers with physical stores are using technology to respond to the rise of online shopping. Read the issue now. Posted: 08 Feb 2021 \| Published: 23 Jul 2019 TOPICS: CIOs \| Compliance Best Practices \| Data Governance \| Data Management \| Data Security \| Data Storage \| Education Industry \| Educational Software \| Enterprise Systems \| Laws \| Privacy Rights \| Retail Trade Industry \| Service Level Management

MicroScope – June 2019: Sourcing IT among the clouds sponsored by MicroScope EZINE: Outsourcing is changing as the anything-as-a-service model takes off. Posted: 08 Feb 2021 \| Published: 24 May 2019 TOPICS: Cloud Computing \| Cloud Security \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Services \| IT Workforce \| Management Service Providers \| Service Level Management \| VARs

Packaged services – the global shift towards virtual distribution sponsored by MicroScope EZINE: In this month's issue, we cover changes in distribution and the challenges being faced by those aiming to add value. Posted: 08 Feb 2021 \| Published: 03 May 2019 TOPICS: Channel Management \| Distribution \| Indirect Sales Channels \| Networking \| Security \| Service Creation \| Service Level Management

MicroScope - December 2017: Unlock the potential of DaaS sponsored by MicroScope EZINE: This month's MicroScope ezine looks at the issues around device as a service (DaaS), the outlook from HP and a report from the UK CompTIA conference. Posted: 08 Feb 2021 \| Published: 27 Nov 2017 TOPICS: Enterprise Resource Management \| Enterprise Systems \| Hardware \| Hardware Management \| Service Level Management

Channels to Managed Print Services in Europe sponsored by TechTarget ComputerWeekly.com ANALYST REPORT: Analyst group Quocirca reviews channel-led managed print services (MPS) programmes. Posted: 08 Feb 2021 \| Published: 06 Jul 2017 TOPICS: Print Management \| Print Management Services \| Print Management Software \| Printer Cartridges \| Printers \| Service Level Management \| Vendors

Presentation Transcript: Demystifying ROI for Managed Services for IPT (IP Telephony) sponsored by Dimension Data PRESENTATION TRANSCRIPT: If you're looking to better manage your IP telephony but don't know where to start, this presentation transcript, taken from the webcast of the same name, can help. Posted: 22 Jul 2009 \| Published: 22 Jul 2009 TOPICS: Data Management \| IP Networks \| IP Telephony \| Network Applications Software \| Network Management \| Service Level Management \| TCO \| VoIP

Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc. WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

Service Desk Consolidation Cuts Costs and Increases Service Quality sponsored by BMC Software, Inc. WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| Service Level Management

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs sponsored by BMC Software, Inc. WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..” Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Business Process Automation \| Business Process Reengineering \| Business Service Management \| Data Collection \| Help Desk Management \| IT Best Practices \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| SOA \| SOA Governance

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management sponsored by BMC Software, Inc. WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Application Life-Cycle Management \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Portfolio Management (IT Management) \| Service Level Management \| SLA \| SLA Management Services \| SOA \| SOA Governance

Presentation Transcript: Service Delivery Best Practices: Translating Customer Needs into Network Services sponsored by Alcatel-Lucent PRESENTATION TRANSCRIPT: This transcript is a printable version of the webcast presented by enterprise expert Tom Nolle which is designed to help service providers examine the methodology associated with creating optimally profitable services. Posted: 04 Nov 2008 \| Published: 04 Nov 2008 TOPICS: ERP \| IP Networks \| Service Level Management \| Telecommunications Carrier Systems \| Telecommunications Service Providers \| VoIP

BoxTone: Mobile User Management with ITIL and ITSM sponsored by BoxTone WHITE PAPER: This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service... Posted: 15 Apr 2008 \| Published: 15 Apr 2008 TOPICS: Handheld Devices \| ITIL \| Mobile Device Management \| Mobile Device Management Software \| Service Level Management \| Wireless Computing

Improve Your Business through Best Practice IT Management sponsored by Kaseya WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. Posted: 08 Oct 2007 \| Published: 01 Sep 2007 TOPICS: Application Life-Cycle Management \| Help Desk Management \| Help Desk Software \| IT Best Practices \| IT Management Services \| IT Service Management \| ITIL \| Management Service Providers \| OEMs \| Patch Management \| Remote Network Management \| Service Level Management \| VARs

Video: Move Beyond Efficiency to Deliver Value with IBM Service Management sponsored by IBM Software Group WEBCAST: IBM Service Management can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk, delivering business value. Watch this video to learn how you can deliver quality ... Posted: 20 Jun 2007 \| Premiered: Jun 20, 2007 TOPICS: IT Governance \| IT Service Management \| Risk Assessment \| Risk Management \| Service Level Management

SOA: The Missing Link between Enterprise Architecture and Solution Architecture sponsored by Infosys Technologies Limited WHITE PAPER: Service-oriented architecture (SOA) and enterprise architecture (EA) strive to tighten the business and IT alignment. Learn about the dependencies between an EA framework and an SOA strategy and how services impact the way applications are developed. Posted: 14 May 2007 \| Published: 01 Mar 2007 TOPICS: Business Intelligence \| Business IT Alignment \| Business Process Management \| Enterprise Architectures \| IT Infrastructure \| Service Level Management \| SOA \| Strategic Planning

Best Practices for IT Configuration Management sponsored by Oracle Corporation WEBCAST: IT Configuration Management, according to Gartner, is associated with discovering and managing the state of an element in an IT infrastructure. In this Webcast a team of experts discuss their perspective on IT configuration management. Posted: 08 Mar 2007 \| Premiered: Mar 1, 2007 TOPICS: Applications Management \| Applications Management Software \| Best Practices \| Change Management \| Configuration Management \| Oracle (Product) \| Service Level Management

Managing Applications with Oracle Enterprise Manager 10g sponsored by Oracle Corporation WHITE PAPER: This white paper discusses how to address the challenges of managing mission-critical applications. Read this white paper to learn about benefits of adopting an application management solution like Oracle Enterprise Manager. Posted: 07 Mar 2007 \| Published: 01 Oct 2006 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management Software \| Business IT Alignment \| CMDB \| Configuration Management \| Dashboards \| Grid Computing \| Oracle (Product) \| Service Level Management

WebEx Systems Management sponsored by WebEx Communications, Inc. PRODUCT DEMO: WebEx System Management allows you to protect, manage and secure your IT assets--on the premises and beyond, 24/7--from a single, integrated dashboard. Reduce IT support costs, boost IT service levels and leave compliance worries behind. Posted: 02 Mar 2007 \| Premiered: 01 Mar 2007 TOPICS: Compliance Best Practices \| IT Asset Management \| IT Service Management \| Service Level Management \| Systems Integration \| Systems Management

HP's Virtualization Solutions sponsored by Hewlett Packard Enterprise WEBCAST: HP's Virtualization Solutions Are you looking to deploy virtualization technology? Get the most out of server virtualization by unifying the management and migration of physical and virtual servers. Posted: 21 Feb 2007 \| Premiered: Mar 15, 2007, 12:00 EDT (16:00 GMT) TOPICS: Blade Servers \| Data Center Management \| Server Provisioning \| Server Virtualization \| Server Virtualization Software \| Service Level Management

Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals sponsored by Enterprise Management Associates (EMA) WHITE PAPER: Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative. Posted: 09 Oct 2006 \| Published: 01 Feb 2007 TOPICS: Business IT Alignment \| Business Service Management \| Change Management \| CMDB \| Configuration Management \| Enterprise Systems \| IT Service Management \| ITIL \| Service Level Management \| Standards

Growing Market Share in a Highly Competitive Financial Services Industry sponsored by Keynote Systems WHITE PAPER: Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. Posted: 23 Jan 2005 \| Published: 01 Jan 2004 TOPICS: Application Performance Management \| Business Process Outsourcing \| Customer Satisfaction \| Financial Services Industry \| Service Level Management \| Web Analytics \| Web Applications Management

Service Level Management Reports