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Service Level Management

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ALSO CALLED: SLM
DEFINITION: Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate  … 

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Service Level Management Reports
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IT Staffing Made MSPeasy
sponsored by Datto, Inc.
EBOOK: Use this e-book to learn some tips on how to properly staff your MSP business including where to look and what to look for.
Posted: 21 May 2018 | Published: 21 May 2018

TOPICS: 
Datto, Inc.

Operations Made MSPeasy
sponsored by Datto, Inc.
EBOOK: While there is no one universal cause for these inefficiencies, this e-book outlines 3 distinct steps you can take to ensure you're avoiding these pitfalls and achieving operational efficiency. Click inside to learn the importance of clearly defining your service offerings, building a strong hierarchy of roles and responsibilities, and more.
Posted: 17 May 2018 | Published: 17 May 2018

TOPICS: 
Datto, Inc.

2018 State of the MSP Report
sponsored by Datto, Inc.
RESEARCH CONTENT: What does the average MSP look like in 2018? Read this white paper, based on a survey of roughly 2,300 MSPs to learn things such as the average number of clients an MSP takes on, the top 10 challenges these service providers face, and more.
Posted: 17 May 2018 | Published: 17 May 2018

TOPICS: 
Datto, Inc.

MicroScope - December 2017: Unlock the potential of DaaS
sponsored by MicroScope
EZINE: This month's MicroScope ezine looks at the issues around device as a service (DaaS), the outlook from HP and a report from the UK CompTIA conference.
Posted: 27 Nov 2017 | Published: 27 Nov 2017

TOPICS: 
MicroScope

What's the Benefit of Bundling managed Services?
sponsored by Datto, Inc.
WHITE PAPER: Use this e-book to help you explore the pros and cons of bundling managed services. Then read some practical advice from successful MSPs on how to bundle your service successfully.
Posted: 05 Oct 2017 | Published: 05 Oct 2017

TOPICS: 
Datto, Inc.

Your Guide to Making The Recurring Revenue Model Simple and Profitable
sponsored by Datto, Inc.
EBOOK: In this e-book, learn about the Monthly Recurring Revenue (MRR) model and why using it to provide your customers with total data protection services is the smart move in the age of total data dependency.
Posted: 04 Oct 2017 | Published: 04 Oct 2017

TOPICS: 
Datto, Inc.

Channels to Managed Print Services in Europe
sponsored by ComputerWeekly.com
ANALYST REPORT: Analyst group Quocirca reviews channel-led managed print services (MPS) programmes.
Posted: 06 Jul 2017 | Published: 06 Jul 2017

TOPICS: 
ComputerWeekly.com

IT outsourcing: What to do when your contract is about to end
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Outsourcing contracts worth billions are up for renewal in the next few years. In this special report, Computer Weekly examines how unprecedented change is complicating the CIO's renewal decision.
Posted: 03 Feb 2016 | Published: 03 Feb 2016

TOPICS: 
ComputerWeekly.com

European Channel MPS Priorities
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Louella Fernandes and Clive Longbottom examine MPS adoption amongst resellers in Europe, based on original Quocirca research, and discusses the challenges faced as they embark on their MPS journey.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

TOPICS: 
ComputerWeekly.com

Data Centre Co-location: An easy decision; a difficult choice
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Clive Longbottom and Bernt Østergaard offer guidelines for those wanting to move to a co-location facility and who want to make sure their selection procedures cover all the criteria required to make the appropriate choice.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

TOPICS: 
ComputerWeekly.com

CW Special Report on CA Technologies
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This 9 page special independent report from Computer Weekly, updated for 2014, gives you the facts on CA, its strategy, products and services and financial performance.
Posted: 10 Feb 2014 | Published: 10 Feb 2014

TOPICS: 
ComputerWeekly.com

Gartner: Time to rethink backup procedures
sponsored by ComputerWeekly.com
ANALYST BRIEF: IT leaders and storage managers can realise cost savings and improve their use of backup infrastructure by rethinking their back-up procedures, says Gartner analyst Dave Russell.
Posted: 04 Feb 2014 | Published: 04 Feb 2014

TOPICS: 
ComputerWeekly.com

Gartner: What CIOs should know about cloud‑based customer service
sponsored by ComputerWeekly.com
ANALYST BRIEF: IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner.
Posted: 25 Nov 2013 | Published: 25 Nov 2013

TOPICS: 
ComputerWeekly.com

CW Buyer's Guide: Client Computing
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Computer Weekly looks at Windows 8 and the complexities of mobile working, the benefits to the business of an enhanced user experience and the shift from the 9-to-5 office desk to IT delivered over a variety of devices, anytime, anywhere.
Posted: 03 Jun 2013 | Published: 03 Jun 2013

TOPICS: 
ComputerWeekly.com

Maximising automation and the industrialisation of IT
sponsored by ComputerWeekly.com
ANALYST REPORT: This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.
Posted: 18 Feb 2013 | Published: 05 Dec 2012

TOPICS: 
ComputerWeekly.com

Gartner: Best practices for I&O for cloud-readiness
sponsored by ComputerWeekly.com
ANALYST BRIEF: Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.
Posted: 14 Jan 2013 | Published: 14 Jan 2013

TOPICS: 
ComputerWeekly.com

Planning for an IoT Enabled Future
sponsored by ServiceMax by GE Digital
EGUIDE: Click into this guide to learn how IoT is shaking up both service management and field services to varying degrees, and learn how you can prepare your digital transformation strategy for an IoT connected future.
Posted: 27 Jun 2017 | Published: 22 Jun 2017

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ServiceMax by GE Digital

SaaS CRM Best Practices
sponsored by Microsoft
EGUIDE: This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.
Posted: 03 Feb 2016 | Published: 01 Feb 2016

TOPICS: 
Microsoft

Cloud Workloads on the Mainframe
sponsored by IBM
WHITE PAPER: In this resource, you'll explore several distinct advantages of building a cloud using a mainframe, including improved performance and reliability, security, and significant cost savings. Read on now to discover the benefits of a mainframe cloud, detailed use cases, and more.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

TOPICS: 
IBM

The Forrester Wave: Global Workplace Services, Q1 2013
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
Posted: 19 Feb 2014 | Published: 19 Feb 2014

TOPICS: 
Hewlett-Packard Enterprise

Service Management: Taking Business to the Next Level
sponsored by LabTech Software
EGUIDE: In this e-guide, gain essential knowledge of recent developments around IT services. Read on to learn why success entails more than delivering snazzy services, and why enterprise architects are working to bring SOA and master data management (MDM) efforts together.
Posted: 30 Aug 2013 | Published: 30 Aug 2013

TOPICS: 
LabTech Software

Gartner Outsourcing & Strategic Partnerships Summit 2013
sponsored by Gartner
BROCHURE: The Gartner Outsourcing & Strategic Partnerships Summit 2013 this September allows you to rethink your outsourcing strategies and discuss best practices with your peers to help you achieve the most from your outsourcing efforts.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

TOPICS: 
Gartner

Realizing integrated interconnected service chain
sponsored by IBM
WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise.
Posted: 17 Jul 2013 | Published: 30 Jun 2012

TOPICS: 
IBM

Energizing your return on data investment - SOA as architecture for integration and infrastructure (Presentation Transcript)
sponsored by MuleSoft
PRESENTATION TRANSCRIPT: Read this transcript of internationally recognized service-oriented architecture (SOA) expert and thought leader, best-selling author of Enterprise Application Integration, and CTO and founder of the cloud consulting firm Blue Mountain Labs, David Linthicum's presentation on SOA as the single most valuable architectural basis for the cloud.
Posted: 15 Nov 2012 | Published: 15 Nov 2012

TOPICS: 
MuleSoft

Transforming Operations Management Through Service Assurance with EMC
sponsored by EMC Corporation
WEBCAST: This video describes the key capabilities of service assurance and how it can help your organization transform your operational management and ensure the availability and performance of your business applications and services.
Posted: 30 Aug 2012 | Premiered: Aug 30, 2012

TOPICS: 
EMC Corporation
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