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Service Level Management

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ALSO CALLED: SLM
DEFINITION: Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate  … 

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Service Level Management Reports
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Top 5 Reasons Why Savvy MSPs Are Adopting Managed Security Services
sponsored by Avast Business
WHITE PAPER: Read this white paper to explore why many MSPs are beginning to offer managed security services to better serve their customers and differentiate their business. You'll learn how the threat landscape is changing, what you need to offer your clients to address these concerns for businesses of all sizes, and more.
Posted: 28 Jun 2018 | Published: 28 Jun 2018

Avast Business

IT Staffing Made MSPeasy
sponsored by Datto, Inc.
EBOOK: Use this e-book to learn some tips on how to properly staff your MSP business including where to look and what to look for.
Posted: 21 May 2018 | Published: 21 May 2018

Datto, Inc.

Operations Made MSPeasy
sponsored by Datto, Inc.
EBOOK: While there is no one universal cause for these inefficiencies, this e-book outlines 3 distinct steps you can take to ensure you're avoiding these pitfalls and achieving operational efficiency. Click inside to learn the importance of clearly defining your service offerings, building a strong hierarchy of roles and responsibilities, and more.
Posted: 17 May 2018 | Published: 17 May 2018

Datto, Inc.

2018 State of the MSP Report
sponsored by Datto, Inc.
RESEARCH CONTENT: What does the average MSP look like in 2018? Read this white paper, based on a survey of roughly 2,300 MSPs to learn things such as the average number of clients an MSP takes on, the top 10 challenges these service providers face, and more.
Posted: 17 May 2018 | Published: 17 May 2018

Datto, Inc.

Engaging Cloud Service Providers: Three Learnings That Count
sponsored by bChannels
WHITE PAPER: When partnering with a cloud service provider, it's important to remember that you're dealing with a service business, not a reseller. Read this white paper to find 3 more key differences between service providers and traditional software vendors.
Posted: 11 Apr 2018 | Published: 11 Apr 2018

bChannels

Developing a Cloud Sourcing Strategy: 6 Tips to Select the Right Cloud Partner
sponsored by Leaseweb
WHITE PAPER: Use this white paper as your guide to better understanding what you're getting into when adopting a cloud service provider. Read now to learn the 6 areas of service you must make sure any cloud partner offers.
Posted: 22 Feb 2018 | Published: 22 Feb 2018

Leaseweb

MicroScope - December 2017: Unlock the potential of DaaS
sponsored by MicroScope
EZINE: This month's MicroScope ezine looks at the issues around device as a service (DaaS), the outlook from HP and a report from the UK CompTIA conference.
Posted: 27 Nov 2017 | Published: 27 Nov 2017

MicroScope

What's the Benefit of Bundling managed Services?
sponsored by Datto, Inc.
WHITE PAPER: Use this e-book to help you explore the pros and cons of bundling managed services. Then read some practical advice from successful MSPs on how to bundle your service successfully.
Posted: 05 Oct 2017 | Published: 05 Oct 2017

Datto, Inc.

Your Guide to Making The Recurring Revenue Model Simple and Profitable
sponsored by Datto, Inc.
EBOOK: In this e-book, learn about the Monthly Recurring Revenue (MRR) model and why using it to provide your customers with total data protection services is the smart move in the age of total data dependency.
Posted: 04 Oct 2017 | Published: 04 Oct 2017

Datto, Inc.

Channels to Managed Print Services in Europe
sponsored by ComputerWeekly.com
ANALYST REPORT: Analyst group Quocirca reviews channel-led managed print services (MPS) programmes.
Posted: 06 Jul 2017 | Published: 06 Jul 2017

ComputerWeekly.com

Business Transformation Rests on the Cloud
sponsored by Rackspace - AWS
WHITE PAPER: Download this resource for cloud providers, which details why more than half of worldwide organizations deploying cloud outsource part of their deployments, and learn how to meet the demands digital businesses require of their cloud infrastructures.
Posted: 14 Apr 2017 | Published: 14 Apr 2017

Rackspace - AWS

IT outsourcing: What to do when your contract is about to end
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Outsourcing contracts worth billions are up for renewal in the next few years. In this special report, Computer Weekly examines how unprecedented change is complicating the CIO's renewal decision.
Posted: 03 Feb 2016 | Published: 03 Feb 2016

ComputerWeekly.com

European Channel MPS Priorities
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Louella Fernandes and Clive Longbottom examine MPS adoption amongst resellers in Europe, based on original Quocirca research, and discusses the challenges faced as they embark on their MPS journey.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

ComputerWeekly.com

Data Centre Co-location: An easy decision; a difficult choice
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Clive Longbottom and Bernt Østergaard offer guidelines for those wanting to move to a co-location facility and who want to make sure their selection procedures cover all the criteria required to make the appropriate choice.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

ComputerWeekly.com

CW Special Report on CA Technologies
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This 9 page special independent report from Computer Weekly, updated for 2014, gives you the facts on CA, its strategy, products and services and financial performance.
Posted: 10 Feb 2014 | Published: 10 Feb 2014

ComputerWeekly.com

Gartner: Time to rethink backup procedures
sponsored by ComputerWeekly.com
ANALYST BRIEF: IT leaders and storage managers can realise cost savings and improve their use of backup infrastructure by rethinking their back-up procedures, says Gartner analyst Dave Russell.
Posted: 04 Feb 2014 | Published: 04 Feb 2014

ComputerWeekly.com

Gartner: What CIOs should know about cloud‑based customer service
sponsored by ComputerWeekly.com
ANALYST BRIEF: IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner.
Posted: 25 Nov 2013 | Published: 25 Nov 2013

ComputerWeekly.com

Share the Load: Why Outsourcing Managed Web Services is Better for Your Business
sponsored by Liquid Web
WHITE PAPER: As the market for virtual businesses grows more competitive, you need to spend your time focusing on sales and marketing, not toiling with your IT systems. In this white paper learn 5 key reasons to consider partnering with a managed service provider.
Posted: 01 Mar 2018 | Published: 01 Mar 2018

Liquid Web

Planning for an IoT Enabled Future
sponsored by ServiceMax by GE Digital
EGUIDE: Click into this guide to learn how IoT is shaking up both service management and field services to varying degrees, and learn how you can prepare your digital transformation strategy for an IoT connected future.
Posted: 27 Jun 2017 | Published: 22 Jun 2017

ServiceMax by GE Digital

SaaS CRM Best Practices
sponsored by Microsoft
EGUIDE: This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.
Posted: 03 Feb 2016 | Published: 01 Feb 2016

Microsoft

Cloud Workloads on the Mainframe
sponsored by IBM
WHITE PAPER: In this resource, you'll explore several distinct advantages of building a cloud using a mainframe, including improved performance and reliability, security, and significant cost savings. Read on now to discover the benefits of a mainframe cloud, detailed use cases, and more.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

IBM

Optimizing Your Service Delivery: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Innovating Through Cloud Technologies Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper takes a look into the challenges surrounding the implementation of the cloud among businesses.
Posted: 17 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
WHITE PAPER: Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ...
Posted: 24 Jul 2014 | Published: 01 Mar 2007

Keynote Systems

The Forrester Wave: Global Workplace Services, Q1 2013
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
Posted: 19 Feb 2014 | Published: 19 Feb 2014

Hewlett-Packard Enterprise
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