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Channel Management

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ALSO CALLED: IT Channel Management, Distribution Channel Management, Channel Sales Management, Sales Channel Management
DEFINITION: The development of policies and procedures to gain and maintain the cooperation of various institutions within the sell-side distribution channel.
Channel Management Reports
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MicroScope E-Zine: January 2017
sponsored by MicroScope
EZINE: Is the year ahead a bright one for channel? In this January 2017 edition of MicroScope E-zine, uncover the key expectations for channel in 2017.
Posted: 04 Jan 2017 | Published: 04 Jan 2017

MicroScope

The Dynamic MSP
sponsored by SearchITChannel.com
EBOOK: In this guide, we offer insight into MSP software challenges. Learn about core tools for automation, integration issues and the new field of robotic process automation.
Posted: 01 Sep 2016 | Published: 01 Sep 2016

SearchITChannel.com

Omnichannel customer experience takes aim at information silos
sponsored by [24]7 Customer, Inc.
EGUIDE: Omnichannel customer experience strategies break down data silos that have held back multichannel strategies. Read on to learn how to view different channels as part of the bigger picture, gauge your companies investments in each channel, and how the omnichannel approach is presenting a shift in how we think about customer experience management.
Posted: 27 Jun 2016 | Published: 24 Jun 2016

[24]7 Customer, Inc.

Evolve Your Channel Business
sponsored by SearchITChannel.com
EBOOK: In this three-part guide, find insight into what goes into channel business model transitions. Whether it's a transition from selling products to selling services, a move into managed services, or a cloud play. Inside, you'll get an overview of the main considerations that go into a transition.
Posted: 23 Jun 2016 | Published: 23 Jun 2016

SearchITChannel.com

Microscope June 2016
sponsored by MicroScope
EZINE: June ezine: Think wireless Highlighting the opportunities when you package cloud services with wireless technologies to secure repeat revenue on network sales
Posted: 02 Jun 2016 | Published: 03 Jun 2016

MicroScope

May ezine
sponsored by MicroScope
EZINE: May ezine: The Brexit debateJust what does the in or out EU debate mean to the channel?
Posted: 06 May 2016 | Published: 06 May 2016

MicroScope

Take Charge of MSP Sales and Marketing
sponsored by SearchITChannel.com
EBOOK: This three-part guide aims to help MSPs build sales operations and make key marketing decisions that will generate brand-new leads and expand customer bases.
Posted: 04 Mar 2016 | Published: 04 Mar 2016

SearchITChannel.com

Discovering DaaS
sponsored by SearchITChannel.com
EBOOK: Explore your options for building a hosted virtual desktop practice; learn about the challenges involved and how two companies formed a successful DaaS partnership.
Posted: 24 Sep 2015 | Published: 24 Sep 2015

SearchITChannel.com

The Managed Communications Craft
sponsored by SearchITChannel.com
EBOOK: The complexities of managed communications pose challenges for service providers and their customers alike. This Handbook provides expert advice to help you guide your clients, avoid the managed communications pitfalls, and beat out the competition.
Posted: 02 Jun 2015 | Published: 02 Jun 2015

SearchITChannel.com

Mobility Services 101
sponsored by SearchITChannel.com
EBOOK: If you are struggling to deliver managed mobility services, this guide is meant to help. We offer insight into the challenges of delivering managed mobility services, the managed mobility market and the benefits of partnering with EMM vendors.
Posted: 03 Mar 2015 | Published: 03 Mar 2015

SearchITChannel.com

Computer Weekly – 20 January 2015: FT sold on cloud benefits
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to the Financial Times CTO about the publisher's successful move to the public cloud and plans for further expansion to meet its data warehousing needs. And we examine the emerging market for mobile application services in the cloud. Read the issue now.
Posted: 19 Jan 2015 | Published: 16 Jan 2015

ComputerWeekly.com

Transition Cloudward
sponsored by SearchITChannel.com
EBOOK: If you are a solution provider developing a cloud practice, this handbook offers insight on minimizing disruption to your business model when transitioning to cloud, why it is important to transition right now, and transforming your sales strategy.
Posted: 14 Nov 2014 | Published: 14 Nov 2014

SearchITChannel.com

MicroScope October 2014: An issue covering the growth of shadow IT
sponsored by MicroScope
EZINE: An issue highlighting the changing purchasing habits and the need for the channel to have a wide base of client contacts
Posted: 10 Oct 2014 | Published: 10 Oct 2014

MicroScope

Think Big (Data)
sponsored by SearchITChannel.com
EBOOK: For IT solution providers looking to build a big data practice, we investigate the areas that experts predict will be the most fruitful. And we take a look at how some Microsoft partners are already making money on big data.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

SearchITChannel.com

Close the Omni-channel Customer Experience Gap
sponsored by IBM
WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
Posted: 20 Mar 2014 | Published: 31 Aug 2013

IBM

IT Services Guide: What to Know About the Future
sponsored by Autotask Corporation
EGUIDE: This expert e-guide covers the ever shifting IT channel market and teaches you how to keep up with the constant changes.
Posted: 07 Feb 2014 | Published: 07 Feb 2014

Autotask Corporation

Create a Strong, Dynamic Customer Experience
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
Posted: 19 Dec 2013 | Published: 30 Nov 2012

Hewlett-Packard Enterprise

Omnichannel Shoppers Trendagram
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.
Posted: 18 Dec 2013 | Published: 31 Aug 2013

Hewlett-Packard Enterprise

How Understanding the "Omni-Consumer" Gains Their Loyalty
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: With this white paper, you'll gain access to industry knoweldge about handling omnichannel operational challenges, allowing you to maximize efficiency and profitability. Use this resource to navigate customer engagements, with factors such as understanding the "omni-customer."
Posted: 18 Dec 2013 | Published: 31 Jul 2013

Hewlett-Packard Enterprise

Delivering Omni-Channel Shopping: Using Information Management and Analytics in Consumer Industries and Retail
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success.
Posted: 17 Dec 2013 | Published: 28 Feb 2013

Hewlett-Packard Enterprise

Delivering a Seamless Experience Across Every Channel
sponsored by IBM
WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
Posted: 15 Nov 2013 | Published: 31 May 2013

IBM

A Beginner’s Guide to Partner Marketing with Content Syndication
sponsored by TIE Kinetix
WHITE PAPER: B2B professionals need to ensure their partners have up-to-date information, and that their web content is consistent and relevant across all channels. To simplify channel marketing, savvy businesses are looking towards channel content syndication.
Posted: 13 Nov 2013 | Published: 13 Nov 2013

TIE Kinetix

The Secret to Effective Social Customer Engagement
sponsored by Hootsuite
EGUIDE: This e-guide investigates the tools and strategies to make social customer engagement work for your organization, big or small. Learn how to choose the websites and technologies that work best with your business goals.
Posted: 05 Nov 2013 | Published: 05 Nov 2013

Hootsuite

MicroScope October 2013: A special issue covering wireless networking technology
sponsored by MicroScope
EZINE: A themed issue examining the potential revenue opportunities for resellers that deliver wireless networking products and services.
Posted: 01 Oct 2013 | Published: 01 Oct 2013

MicroScope

ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels
sponsored by Genesys
CASE STUDY: This case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to better support changing customer demands and improve interactions across all channels.
Posted: 16 Sep 2013 | Published: 28 Feb 2013

Genesys
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