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DEFINITION: Services that manage routine housekeeping activities of a customer's IT infrastructure. Included are hardware diagnostics, software distribution, backup and recovery, file and disk integrity checking, performance monitoring, and virus scanning diagnostics and troubleshooting, configuration management, system repair management and generation of management reports.
Systems Management Services Reports
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Now on Now: How Performance Analytics gives us visibility and control
sponsored by ServiceNow
EBOOK: Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more.
Posted: 26 Mar 2018 | Published: 26 Mar 2018

ServiceNow

Loyola University Maryland made one of the most connected campuses in the nation
sponsored by LogicMonitor
WHITE PAPER: With so many different IT systems circulating around its 60 main campus buildings and three remote campus locations, Loyola University Maryland had a startling problem with monitoring and visibility. Check out this case study to see how they gained visibility with this SaaS-based monitoring solution.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

LogicMonitor

Beyond the Basics: Top 5 Cloud Management Must Haves
sponsored by VMware
WHITE PAPER: Move beyond the basics of CMP: Read this white paper to learn how to leverage your cloud to accelerate IT service delivery, automate data center operations, and securely manage the hybrid cloud. You'll also see how to address IT initiatives and make the most of your CMP.
Posted: 14 Dec 2016 | Published: 14 Dec 2016

VMware

Driving Growth and Innovation with a Trusted Support Resource
sponsored by IBM
WHITE PAPER: In this paper, you will discover a technical support service designed to help you respond effectively to changing demands. Read on to learn about integrated, proactive support that will simplify your IT asset management, enhance service quality, and control IT costs.
Posted: 10 Mar 2016 | Published: 10 Mar 2016

IBM

Manage Your Virtualization Environment With These Unique Tools
sponsored by ComputerWeekly.com
RESOURCE: This comprehensive guide, Virtualization Reaches Beyond The Hypervisor, offers insights into how you can make a distinction between vendors, which VM management tools are right for your company and how you can utilize the tools to drive business. Participate in our brief Cloud and Virtualized Systems Research Program to claim your exclusive guide.
Posted: 26 Oct 2016 | Published: 26 Oct 2016

ComputerWeekly.com

How to Achieve Transformative Business Outcomes with ITSM
sponsored by Hewlett-Packard Enterprise
VIDEO: Tune into this brief video to achieve transformative business outcomes with an ITSM that will improve organizational agility, boost business efficiency, and lower operational costs. Watch now to faster realize transformative ideas for the enterprise—and deliver them with greater impact.
Posted: 19 Sep 2016 | Premiered: 31 Dec 2015

Hewlett-Packard Enterprise

Put Your Customer First with Scalable and Adaptable Unified Infrastructure Monitoring
sponsored by CA Technologies
SOFTWARE DOWNLOAD: Are disparate monitoring systems tripping you up with convoluted complexity? Download here a free trial of CA Unified Infrastructure Management, which will empower your customer-first strategies with a scalable, adaptable unified monitoring solution—eliminating the need for disparate monitoring systems.
Posted: 13 Sep 2016 | Premiered: 13 Sep 2016

CA Technologies

Deepen Visibility into Cloud and Hybrid IT with Unified Infrastructure Management
sponsored by CA Technologies
WHITE PAPER: Learn why it's recommended your organization extends the visibility of existing infrastructure tools with a unified, hybrid IT monitoring platform—providing visibility into traditional and next-generation technologies. Read on to take a unified approach to IT ops, and monitor all hybrid cloud, software-defined, and converged environments.
Posted: 07 Sep 2016 | Published: 30 Jun 2016

CA Technologies

E-Book: The Value of Engineered Systems
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: This white paper examines a series of high-availability, purpose-built solutions from Oracle that deliver sophisticated simplicity integrated throughout every layer of the technology stack, enabling by increased flexibility, lower risks, and reduced costs.
Posted: 17 Feb 2015 | Published: 17 Feb 2015

Oracle Corporation UK Ltd

Better Software Management and More Secure Computers
sponsored by Dell, Inc. and Intel®
CASE STUDY: This whitepaper details the systems management solution that Princeton University selected to solve their three major IT problems.
Posted: 18 Jun 2014 | Published: 05 Dec 2013

Dell, Inc. and Intel®

Dell SupportAssist FAQ
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This whitepaper features a series of frequently asked questions regarding Dell's SupportAssist technology.
Posted: 22 May 2014 | Published: 23 May 2013

Dell, Inc. and Intel®

Bridge the SAP Basis Support Gap
sponsored by Symmetry Corporation
WHITE PAPER: View this informative white paper to learn how you can get round-the-clock coverage and proactive monitoring for your SAP environment, all at a reasonable price with the right partner for SAP Basis.
Posted: 20 May 2014 | Published: 20 May 2014

Symmetry Corporation

Adopting ITSM Technology to Support ITIL Initiatives
sponsored by ServiceNow
WHITE PAPER: Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services.
Posted: 19 May 2014 | Published: 07 May 2013

ServiceNow

The ServiceNow Service Automation Platform
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
Posted: 12 May 2014 | Published: 13 May 2013

ServiceNow

Managing Multiple Disparate IT Systems
sponsored by Globalscape
WHITE PAPER: This whitepaper covers the problems of running disparate systems in your data center and offers ways to solve those issues.
Posted: 12 May 2014 | Published: 12 May 2014

Globalscape

The Forrester Wave: Global Workplace Services, Q1 2013
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
Posted: 19 Feb 2014 | Published: 19 Feb 2014

Hewlett-Packard Enterprise

The Ways BSM has Improved Systems Management Initiatives
sponsored by Hewlett-Packard Enterprise
EGUIDE: This expert e-guide covers the benefits business service management can have on your organization and also looks at the role of big data in operational decision making.
Posted: 26 Dec 2013 | Published: 26 Dec 2013

Hewlett-Packard Enterprise

Dimensional Research - Uncovering the Business Value of IT Service Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
Posted: 26 Nov 2013 | Published: 31 Dec 2011

Hewlett Packard Enterprise

Accelerate VMware VDI deployments with Dell Active System Manager
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Implementing a virtual desktop is a challenge for many IT organizations. This video highlights Dell's Active Systems Manager and how it can help you optimize your infrastructure.
Posted: 18 Nov 2013 | Published: 26 Nov 2013

Dell, Inc. and Intel®

Data Sheet: What's New in Red Hat Satellite 5.6?
sponsored by Red Hat
WHITE PAPER: Discover the new Red Hat Satellite 5.6 capabilities and features that provide administrators with the means to efficiently manage their systems, lowering per-system deployment and management costs.
Posted: 24 Oct 2013 | Published: 24 Oct 2013

Red Hat

Top Considerations for Moving to a Cloud Delivery Model for ITSM
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper discusses how to select the right SaaS model to fit your business needs.
Posted: 11 Oct 2013 | Published: 14 Oct 2010

BMC Software, Inc.

A Management Tool that Will Empower you with a Proactive Approach
sponsored by VMware, Inc.
WHITE PAPER: This resource presents the results from a recent study interviewing 200 of your peers on the impact that VMware's vCenter Operations Management Suite had on their business.
Posted: 26 Sep 2013 | Published: 26 Sep 2012

VMware, Inc.

What's new in VMware vSphere 5.5 Platform?
sponsored by Dell and VMware
WHITE PAPER: VMware vSphere 5.5 introduces many new features and enhancements to further extend the core capabilities of the vSphere platform, access this resource to find out how.
Posted: 23 Sep 2013 | Published: 23 Sep 2013

Dell and VMware

VMware vSphere with Operations Management
sponsored by Dell and VMware
WHITE PAPER: This white paper discusses how you can overcome these capacity management and performance monitoring complexities a single pane of glass to optimize capacity and monitor workload performance.
Posted: 23 Sep 2013 | Published: 23 Aug 2013

Dell and VMware

From Virtualization to Cloud Computing
sponsored by SearchServerVirtualization
EBOOK: This expert e-guide explores virtual management tools available from many different platforms that can streamline management and prepare virtual data centers for the cloud. Tools from the major virtualization vendors and from third parties offer assistance with automation, self-service, security, monitoring, reporting, backups and more.
Posted: 04 Sep 2013 | Published: 04 Sep 2013

SearchServerVirtualization
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