Why AI and automation won't solve all of your customer service problems

CSM Essentials Guide: AI soups up traditional customer service

Cover

Advancements in technologies are transforming traditional customer service departments and call centers into multidimensional corporate forces.

AI, chatbots, process automation and predictive analytics are some of the sophisticated customer service technologies being implemented to take customer engagements to a more personalized level.

Learn about the recent advancements in customer service and their effects on the enterprise in this expert guide.

Vendor:
ServiceNow
Posted:
Feb 8, 2021
Published:
Jan 23, 2020
Format:
PDF
Type:
eGuide
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