Revolutionize CX engagements with self-service technologies
CSM Essentials Guide: Customer service technologies revolutionize CX engagements
Customer service has evolved in ways that were unthinkable just a few short years ago.
Bolstered by the power of AI and analytics, customer service technologies now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues.
Download this expert guide to explore the evolution of customer service -- from humans to chatbots -- and its role in:
- Determining customer wants, needs, behavior and favorability
- Personalizing customer engagements over multiple channels
- Maximizing areas like optimization, automation, predictions, and more