Revolutionize CX engagements with self-service technologies

CSM Essentials Guide: Customer service technologies revolutionize CX engagements

Cover

Customer service has evolved in ways that were unthinkable just a few short years ago.

Bolstered by the power of AI and analytics, customer service technologies now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues.

Download this expert guide to explore the evolution of customer service -- from humans to chatbots -- and its role in:

  • Determining customer wants, needs, behavior and favorability
  • Personalizing customer engagements over multiple channels
  • Maximizing areas like optimization, automation, predictions, and more
Vendor:
ServiceNow
Posted:
Feb 8, 2021
Published:
Jan 22, 2020
Format:
PDF
Type:
eGuide
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