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Customer Retention

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DEFINITION: Techniques to maintain relationships with existing customers.
Customer Retention Reports
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Research Report: What Makes a Winning Sales Team in 2015?
sponsored by
RESEARCH CONTENT: What does the age of buyer sophistication mean for today's sales teams, and which practices separate thriving sales leaders from those merely treading water? Access this research report, which synthesizes responses from 2372 global sales leaders to determine 4 key trends for the present and future of the sales industry.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

How to Build a Mobile App On Time and On Budget, From Design to Download
sponsored by Venice Consulting
WHITE PAPER: This helpful resource explains why you need an app at the center of your mobile strategy to create a direct marketing and engagement channel that can deliver real value to people and generate connection and loyalty.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

Venice Consulting

How to Provide Efficient & Exceptional Service
sponsored by ConnectWise
WHITE PAPER: This white paper takes you through 8 best practices for providing exceptional and efficient service. Read on to see how a business management platform could further help you to increase your ability to deliver high quality service.
Posted: 17 Sep 2015 | Published: 17 Sep 2015


All Aboard! Next Stop: Digital Transformation
sponsored by IBM
RESOURCE: See how different lines of business can come together in new ways to deliver an engaging, end-to-end customer experience in this visual resource. Learn how your organization can devise your own unified digital customer experience strategy to drive your unique business initiatives.
Posted: 15 Sep 2015 | Published: 15 Sep 2015


Case Study: Boosting Sales by 20%
sponsored by IBM
CASE STUDY: In this white paper, you'll learn how Performance Bicycle, a leading cycling products retailer, increased traffic by 300% and increased sales by 20%.
Posted: 14 Sep 2015 | Published: 17 Apr 2014


Why Everyone Needs to Own Customer Experience in the Application Economy
sponsored by CA Technologies.
WHITE PAPER: Access this white paper to find out how CIOs are using software development to polish their brands
Posted: 14 Sep 2015 | Published: 16 Jul 2014

CA Technologies.

Case Study: Vestas Turns Climate into Capital with Big Data
sponsored by IBM
CASE STUDY: In this brief case study, learn how one wind turbine service provider used big data and predictive analytics to boost more accurate decision-making, leading to business case certainty for their customers.
Posted: 11 Sep 2015 | Published: 31 Oct 2011


Roadmap to Modern Customer Service
sponsored by Oracle Corporation
WHITE PAPER: This informative document explains what steps to take to ensure success during the three different stages of customer service maturity. Read on to learn how implementing this framework can help you acquire and retain more customers and ultimately drive revenue.
Posted: 10 Sep 2015 | Published: 27 Mar 2014

Oracle Corporation

5 Reasons for Sales Teams to Embrace the Power of Analytics
sponsored by
WHITE PAPER: This e-book outlines the top five reasons why analytics is poised to transform sales. Read now for tips on keeping your team ahead when you get critical business data right where sales actually happen.
Posted: 10 Sep 2015 | Published: 10 Sep 2015

Why Mobile Performance Matters: U.K. Consumer Analytics
sponsored by Akamai
WHITE PAPER: In this white paper, you will identify key web consumer performance insights in the e-commerce and financial services industries. Access this paper now to see the 2 factors causing consumer dissatisfaction, why mobile users are more active than desktops, and more.
Posted: 10 Sep 2015 | Published: 10 Sep 2015


Infographic: Why You Need Anytime, Anywhere Service
sponsored by Oracle Corporation
RESOURCE: Access this infographic to discover how an omnichannel approach can allow your customers to receive the best service possible on any device, anytime. Learn the drawbacks to a siloed approach and foster loyalty through a speedy friendly response to your customers.
Posted: 09 Sep 2015 | Published: 09 Sep 2015

Oracle Corporation

Boosting Customer Loyalty and Bottom Line Results Putting Customer Experience First in Your Contact Center
sponsored by Genesys
WHITE PAPER: This white paper will outline how your organization can improve customer service by improving Customer experience management, to track, oversee, and organize interactions across all touch points and channels between each customer and the organization. Read now to learn more.
Posted: 08 Sep 2015 | Published: 31 Dec 2014


How Saint-Gobain CPS Gave Clients Real-Time Order Status Updates through Innovative Mobile Apps
sponsored by IBM
CASE STUDY: In this case study, find out how one high-performance habitat solution provider designed and implemented iOS and Android mobile apps to deliver real-time delivery status for the company, its haulers and its clients.
Posted: 28 Aug 2015 | Published: 30 Apr 2015


Embracing Digital Technology to Deliver Better Business Outcomes
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This report invites you to build a business case for your organization's transformation to a digitized customer experience strategy. Uncover methodologies that will initiate a personalized approach to your audience's journey.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

Interactive Intelligence, Inc.

Mobility Applications: Improve Your Customer Experience and Contact Center
sponsored by Genesys
WHITE PAPER: This helpful resource reveals why now is the perfect time for contact centers to embrace the mobile channel. Read on to uncover specific strategies for organizations ready to improve contact centers' operational efficiency, customer engagement, and brand loyalty through mobile apps.
Posted: 26 Aug 2015 | Published: 31 Dec 2014


Trends 2015: The Future Of Customer Service
sponsored by Genesys
WHITE PAPER: This report summarizes the top 10 customer services trends that you need to pay attention to in order to build strong customer relationships in 2015.
Posted: 24 Aug 2015 | Published: 16 Dec 2014


Costume SuperCenter Creates a CDN Strategy Worthy of Customer Retention
sponsored by Limelight Networks, Inc.
CASE STUDY: In the competitive world of e-commerce, your brand's speed, availability and customer service should surpass that of your peers. Access this case study to uncover content delivery network (CDN) strategies that yield increased conversions and operational efficiency.
Posted: 24 Aug 2015 | Published: 24 Aug 2015

Limelight Networks, Inc.

Intelligent Self-Service and Personalization: Rethink the Customer Experience
sponsored by Genesys
WHITE PAPER: In this guide, you'll learn how to equip your contact center with an integrated approach to self-assisted and proactive services that deliver on customer needs as well as revenue generation. Access now for helpful considerations on how to master this balancing act.
Posted: 24 Aug 2015 | Published: 31 Dec 2014


5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
WHITE PAPER: This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.
Posted: 24 Aug 2015 | Published: 31 Dec 2014


Experiences and Technology That Delight Your Workforce
sponsored by Workday
WEBCAST: Providing a pleasant environment and experience for employees is imperative for your business. It increases engagement, satisfaction, retention, and productivity of your workforce. Watch this webcast to hear why it's critical for HR technology to assist in providing a productive environment.
Posted: 20 Aug 2015 | Premiered: May 21, 2015


Tegen Taps Business Synergies Between SolarWinds N-Able and Connectwise to Grow Services Business
sponsored by Solarwinds N-able
CASE STUDY: This white paper shows how one UK Managed Service Provider was able to quickly address customer issues and dramatically improve SLAs. Read on to learn more.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Solarwinds N-able

2015 Gartner Report: Critical Capabilities for Contact Center Infrastructure
sponsored by Genesys
WHITE PAPER: This must-read report presents an easy-to-follow strategy for choosing the right contact center platform to deliver sustainable and competitive customer experiences.
Posted: 11 Aug 2015 | Published: 18 May 2015


Best Practices for Contact Center Routing
sponsored by Genesys
WHITE PAPER: This white paper provides a step by step guide, with use cases and examples, to help you build a flexible and effective contact center routing strategy.
Posted: 06 Aug 2015 | Published: 17 Sep 2014


Brand Enthusiasm: More Than Loyalty
sponsored by IBM
WHITE PAPER: This study reflects the new reality: consumer propensity is alive and well. Read on and learn how to use this information to revitalize your strategy for communicating, engaging and sharing with customers.
Posted: 05 Aug 2015 | Published: 28 Nov 2014


Case Study: Kaffee Partner Perks up Sales Revenues and Customer Loyalty
sponsored by IBM
CASE STUDY: This brief case study examines how a leader in coffee systems delved deeper into buyer behavior insights and succeeded in tailoring product offers to customers' individual demands. Learn how these actions can improve conversion rates and boost sales within your own organization.
Posted: 05 Aug 2015 | Published: 31 Jan 2014

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