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| Nov 8, 2009 |
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Software >
Applications Software >
Enterprise Applications Software >
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ALSO CALLED: Call Centre Software
DEFINITION: Cross-media queuing is a call center technology that enables all incoming queries to be received and routed in the same way, whether a query comes in the form of a phone call, e-mail message, instant message, Web site submission, fax or interactive voice response (IVR) message. According to a white paper by Intel, a cross-media queuing application needs five components: A queue engine to act as a
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Definition continues below.
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Call Center Software Multimedia
(View All Report Types)
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4 Matches
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Your request for Call Center Software multimedia returned limited or no results. The request has been expanded to include Enterprise Applications Software multimedia.
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SAP Solutions for Small Businesses and Midsize Companies: Leveraging Economies of Scale
sponsored by SAP AG
VIDEO:
As your company grows, you have the opportunity to benefit from economies of scale; but growth can be fraught with challenge. Production disruptions and operational inefficiencies can quickly negate the advantages you hope to achieve. Watch this informative video to learn about SAP solutions for small businesses and midsize companies.
Posted: 30 Oct 2009 | Premiered: 30 Oct 2009
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Secure Your Future Now with a Smart Choice
sponsored by Microsoft, Intel and HP
WEBCAST:
This webcast explores the business benefits of migrating from expensive, proprietary server architectures to cost-effective, industry-standard architectures. Gain insight into how this transition can enable your organization to increase reliability, availability and serviceability.
Posted: 30 Oct 2009 | Premiered: 30 Oct 2009
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Enterprise Application Integration, and Spring
sponsored by TheServerSide.com
VIDEO:
This session explores an integration challenge using Spring Integration. Spring Integration enables messaging among Spring components and adapters for integration with external systems.
Posted: 21 Oct 2009 | Premiered: 21 Oct 2009
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Transfer Volumes: Accelerating files, email and backup with fewer resources
sponsored by Blue Coat
WEBCAST:
This webcast discusses the top five challenges in enterprise networks, data and server consolidation challenges, performance issues and solutions, best practices for network architecture management, and Blue Coat's vision for addressing these issues.
Posted: 09 Jul 2009 | Premiered: 09 Jul 2009
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CALL CENTER SOFTWARE DEFINITION (continued): … central coordination point. The queue engine negotiates all interactions with customers based upon business rules configured by a systems manager. Media interaction modules to accept incoming customer queries from media channels and send the queries to agent applications as directed by the queue engine. Agent application modules to enable automatic management of customer queries as they arrive at the desktops call center agents. The modules could be modified or built by system developers to be integrated into specific desktop applications. Configuration and administration modules … |
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