Customer experience maps vs. customer journey maps

Customer experience management is a set of processes and associated technologies a company uses to track, oversee and organize every interaction between a customer and the organization across every touchpoint throughout the customer journey.

In this infographic, learn about the main differences between customer experience maps and customer journey maps, and why they are key factors in the operation of CXM software.

Vendor:: TechTarget ComputerWeekly.com
Posted:: Jul 20, 2023
Published:: Jul 20, 2023
Format:: PDF
Type:: eGuide

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