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ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve  … 
Definition continues below.
CRMReports
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How TCO Benefits Make Cloud Computing a No-Brainer for Many SMBs and Mid-Market Enterprises (2013)
sponsored by NetSuite
WHITE PAPER: This resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.
Posted: 14 Feb 2014 | Published: 28 Feb 2013

NetSuite

User-friendly content publishing and management for business users in the context of Red Hat JBoss Portal Platform
sponsored by e-Spirit AG
WHITE PAPER: This brief white paper explores the benefits your organization can achieve by pairing the right content management system (CMS) with an integrated portal.
Posted: 12 Feb 2014 | Published: 12 Feb 2014

e-Spirit AG

Business Transformation is needed for the New Style of IT
sponsored by Hewlett-Packard Limited
WEBCAST: In this on-demand video, learn how you can embrace a new style of IT by transforming your business and its processes with the right technology partner.
Posted: 11 Feb 2014 | Premiered: Nov 18, 2013

Hewlett-Packard Limited

Managing Content for Global Brands: Considering e-Spirit
sponsored by e-Spirit AG
ANALYST REPORT: This analyst report details what you should look for in a Web content management system, and evaluates one vendor's WCM offering.
Posted: 10 Feb 2014 | Published: 30 Jun 2010

e-Spirit AG

Differentiate Your Business through Customer Engagement
sponsored by Hewlett-Packard Limited
ANALYST REPORT: This Forrester Consulting report reveals the findings of a study of 159 managers and business decision-makers regarding their customer engagement strategies.
Posted: 10 Feb 2014 | Published: 31 Dec 2013

Hewlett-Packard Limited

Customer experience success in the age of mobile
sponsored by Hewlett-Packard Limited
WEBCAST: This brief on-demand video introduces a digital customer experience partner ecosystem that gives you the power to meet the demands of an increasingly connected, mobile consumer base.
Posted: 10 Feb 2014 | Premiered: Feb 10, 2014

Hewlett-Packard Limited

Acquire the ideal customer with IBM Customer Analytics
sponsored by IBM
WEBCAST: View the following webcast to get a firsthand look at the technology you need to handle today's "choosy consumer." See how with the appropriate customer analytics solution, you can strengthen nearly every aspect of your customer relationships, allocate resources more successfully, and achieve a greater overall ROI.
Posted: 10 Feb 2014 | Premiered: Feb 10, 2014

IBM

Delivering omni-channel shopping
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations.
Posted: 06 Feb 2014 | Published: 06 Feb 2014

Hewlett-Packard Limited

Better customer experiences start with digitisation
sponsored by Hewlett-Packard Limited
WHITE PAPER: In this expert report from ComputerWeekly, learn about the digitization imperative and how your organization can revolutionize customer experiences.
Posted: 05 Feb 2014 | Published: 05 Feb 2014

Hewlett-Packard Limited

6 Ways to Expand Your Managed Services Offering and Boost Revenue
sponsored by LabTech Software
WHITE PAPER: To remain relevant in the world of IT today, you need to think big. Access this eBook today, which introduces six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.
Posted: 31 Jan 2014 | Published: 31 Dec 2013

LabTech Software

Survival Guide: Marketing in a World Without Cookies
sponsored by Gigya
WHITE PAPER: Did you know that 65% of US consumers delete their cookies? Or that 39% block cookies altogether? It's clear that the traditional marketing tactic of third-party cookies won't hold up in today's marketplace, as consumers access websites from more devices and are increasingly concerned about privacy.
Posted: 29 Jan 2014 | Published: 31 Dec 2013

Gigya

Accenture Technology Vision 2014
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: The Accenture Technology Vision 2014 identifies six technology trends that are enabling enterprises to push the boundaries of innovation.
Posted: 27 Jan 2014 | Published: 27 Jan 2014

ComputerWeekly.com

Three Ways Online Anonymity Hurts Businesses and Consumers
sponsored by Gigya
WHITE PAPER: While protecting one's online identity has traditionally been a huge concern for Internet users, consumers and businesses alike are realizing the value of a more open, connected social web. In this white paper, explore three ways that user anonymity can negatively impact ROI for businesses and customer experiences.
Posted: 27 Jan 2014 | Published: 31 Dec 2013

Gigya

IT Priorities 2014: UK Europe, France and Germany
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Benchmark your IT spending plans, with our in-depth study of IT spending priorities in the UK, France, Germany, and Europe in 2014.
Posted: 17 Jan 2014 | Published: 17 Jan 2014

TOPICS:  Application Development | Backup for Virtualized Servers | Backup Server Hardware | Backup Software | Backups | Budgeting | Business Continuity Planning | Business Intelligence | Business Process Automation | Business Process Management | Cloud Archive | Cloud Backup | Cloud Computing | Cloud CRM | Cloud Disaster Recovery | Cloud Management | Cloud Security | Cloud Storage | Cloud Storage Services | Cloud Storage Strategy | Compliance Best Practices | CRM | CRM Software | Data Analytics | Data Center Consolidation | Data Center Networking | Data Centers | Data Deduplication | Data Loss Prevention (DLP) | Database Management Software | Desktop Virtualization | Disaster Recovery | ERP | ERP Software | Ethernet Networks | Green Data Center | Green Storage | Hardware | Hybrid clouds | Identity Management | Infrastructure as a Service (IaaS) | ITIL | Mobile CRM | Mobile Device Management | Mobile Device Management Software | Mobile Middleware | Mobile Payments | Mobile Workers | NAS | NAS Software | Network Appliances | Network Architectures | Network Configuration Management | Network Infrastructure | Network Management | Network Monitoring Software | Network Operating Systems | Network Performance Management Software | Network Processors | Network Provisioning | Network Security | Network Security Appliances | Network Security Hardware | Network Security Software | Networking | Networking Hardware | Office Suites | Outsourcing | Platform as a service | Private Cloud | Public Cloud | Remote Access Hardware | Risk Assessment | Risk Management | Security | Security Architectures | Security Audits | Security Best Practices | Security Event Management | Security Hardware | Security Industry | Security Infrastructure | Security Management | Security Managers | Security Policies | Security Software | Security Spending | Security Standards | Security Systems | Security Threats | Security Tokens | Server Appliances | Server Consolidation | Server Hardware | Server Provisioning | Server Software | Server Virtualization | Smart Phones | Social Computing | Software | Software as a Service | Software Implementation | Software Virtualization | Storage Appliances | Storage Architectures | Storage Consolidation | Storage Devices | Storage for File Virtualization/NAS Virtualization | Storage for Virtualized Servers | Storage Hardware | Storage Management | Storage Management Services | Storage Management Software | Storage Media | Storage Resource Management Software | Storage Security | Storage Spending | Storage Switches | Storage Systems | Storage Virtualization | Storage Virtualization Software | Supply Chain Software | Tablet PC | Tape Backups | Testing | Video Services | Videoconferencing Hardware | Videoconferencing Services | Videoconferencing Software | Virtual Desktop Infrastructure | Virtual Machine | Virtualization Security | Vulnerability Management | WAN | WAN Hardware | WAN Switches | WAN Switching | Windows | Windows 7 | Windows Server Software | Windows XP | WLAN | Workforce Management Software
ComputerWeekly.com

The 18 Social Business Imperatives
sponsored by Jive Software
WHITE PAPER: Access the following white paper to uncover 18 social business imperatives. Find out what knowledge, tools, and strategies you need to capitalize on the second wave of the social rise.
Posted: 10 Jan 2014 | Published: 10 Jan 2014

Jive Software

Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration
sponsored by Vision Solutions
WHITE PAPER: This white paper shows how a software-based data replication solution can drive value by providing simplified, on-demand enterprise-wide data sharing and right-time data integration for any business.
Posted: 17 Feb 2014 | Published: 12 Dec 2008

Vision Solutions

Real-time Personalization: 6 fundamental tips for marketers
sponsored by IBM
WHITE PAPER: Access this white paper today to learn all you need to know about real-time personalization, how to overcome its challenges, and how you can increase the value of every one of your customer interactions.
Posted: 14 Feb 2014 | Published: 31 Dec 2013

IBM

Customer Strategies & Technologies Summit 2014
sponsored by Gartner
BROCHURE: View this brochure to learn about Gartner's 2014 Customer Strategies and Technologies Summit, taking place on April 28-29, 2014 in London, UK. Get a sneak preview of the schedule of events, including keynote speeches from Gartner VPs and solution provider sessions.
Posted: 04 Feb 2014 | Published: 31 Dec 2013

Gartner

Solution Spotlight: Measuring, Monitoring and Improving Customer Experience
sponsored by IBM
EGUIDE: In this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences.
Posted: 29 Jan 2014 | Published: 29 Jan 2014

IBM

Website Performance for the Speed of Your Business
sponsored by Limelight Networks, Inc.
WHITE PAPER: Access this guide today to learn why high website performance is a business differentiator, and discover the role that content delivery networks (CDNs) play in improving user experiences.
Posted: 15 Jan 2014 | Published: 31 Oct 2013

Limelight Networks, Inc.

Become a Social Business: Tap Into Social Data Insights
sponsored by IBM
WEBCAST: Access the following webcast to uncover what you need to know to become a successful social business. Learn about the tools and techniques and how to properly use them to turn social data into the actionable insights you need to be competitive.
Posted: 09 Jan 2014 | Premiered: Jan 9, 2014

IBM

Power Up Your Gaming Analytics in Days
sponsored by Treasure Data
WHITE PAPER: This brief resource examines how many industries, like the video gaming industry, can use big data analytics to capture and analyze customer behavioral data in order to respond to customer demands and deliver better experiences.
Posted: 07 Jan 2014 | Published: 07 Jan 2014

Treasure Data

The Master List of Email Delivery Terminology
sponsored by Dyn
WHITE PAPER: Email may seem simple – create content and send to your list – but there are many elements that go into a good email program. The Master List of Email Terminology helps shed light on the terms that you should know and what you should be implementing in your own program.
Posted: 07 Jan 2014 | Published: 31 Dec 2013

Dyn

The Power of Transformational Knowledge
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.
Posted: 06 Jan 2014 | Published: 06 Jan 2014

Oracle Corporation

Del Monte Foods' Cloud Imperative
sponsored by Kenandy
WEBCAST: This video case study explores Del Monte Foods' cloud strategy – including why the food production company decided to move to the cloud and how it alleviated its cloud concerns.
Posted: 06 Jan 2014 | Premiered: Dec 10, 2013

Kenandy
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CRM DEFINITION (continued): …  quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality … 
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