CRM Reports

CASE STUDY: This brief case study considers how one winter vacation destination was able to leverage smart marketing software to become a year-long resort. Access now for a look into the tools they used, the successes they saw, and how they were able to bolster their revenues.

Posted: 12 Nov 2015 | Published: 12 Nov 2015

EBOOK: Companies won't reap the benefits of a multichannel business if they don't marry their technology wish lists with a strategy that works for them.

Posted: 28 Oct 2015 | Published: 28 Oct 2015

WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.

Posted: 21 Oct 2015 | Published: 21 Oct 2015

WHITE PAPER: Learn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access.

Posted: 21 Oct 2015 | Published: 21 Oct 2015

EBOOK: To many retailers, a multichannel strategy is a dream, but one high-growth company revealed its plan to bring together disparate data for improved service and sales. Read their story now.

Posted: 07 Oct 2015 | Published: 07 Oct 2015

EBOOK: Automation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.

Posted: 04 Sep 2015 | Published: 04 Sep 2015

EBOOK: In this handbook, consultant Steve Robins explains how mobile location-based services work, the benefits of using them, and the potential risks. Then, executive editor Lauren Horwitz writes about how retailer Nordstrom has adopted beacon technology to better assist in-store customers.

Posted: 04 Sep 2015 | Published: 04 Sep 2015

EZINE: In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now.

Posted: 07 Aug 2015 | Published: 07 Aug 2015

EBOOK: Companies using predictive analytics software still face numerous challenges, especially in dealing with social media data. Explore some of the biggest opportunities and obstacles of predictive analytics. Inside, discover how predictive lead scoring can help you generate maximum revenue.

Posted: 29 Jul 2015 | Published: 29 Jul 2015

EZINE: In this week's Computer Weekly, with bee populations being decimated, we find out how the internet of things could save the honeybee. Amid fears that artificial intelligence could end human innovation, we hear from the experts on AI about the reality. And we examine the challenges of customer service in a multi-channel world. Read the issue now.

Posted: 17 Jul 2015 | Published: 17 Jul 2015

EZINE: In this issue of Business Information, our experts reveal the power of sales intelligence tools and give examples of top performing sales pitches and ideas for building your sales pipeline.

Posted: 15 Jun 2015 | Published: 15 Jun 2015

EZINE: In this week's Computer Weekly, we look at the two most popular tools for cloud-based enterprise file sharing and assess the relative merits of Box and Dropbox. We talk to some of the early pioneers in developing smartwatch apps. And we find out why IT security spending is shifting from prevention to detection and response. Read the issue now.

Posted: 08 Jun 2015 | Published: 08 Jun 2015

EZINE: In this week's Computer Weekly, we examine Google's 11-year big data journey from MapReduce to Cloud Bigtable. We look at the role of mobile technology in helping to join up health and social care. And John Lewis IT director Paul Coby talks about creating an omni-channel retailer. Read the issue now.

Posted: 01 Jun 2015 | Published: 01 Jun 2015

EBOOK: This expert e-book outlines the leading challenges in delivering great customer experiences via mobile and social channels. Discover how to achieve your mobile and social CRM goals with a four-point business strategy.

Posted: 28 May 2015 | Published: 28 May 2015

EZINE: In this week's Computer Weekly, we talk to Hailo about its software development approach, which sees the taxi app use microservices and DevOps techniques. We hear from users of OpenStack, the open source cloud software, about how they are building digital businesses. And our buyer's guide looks at customer experience management. Read the issue now.

Posted: 22 May 2015 | Published: 22 May 2015

EBOOK: Discover how your organization can unlock old siloed customer data to deliver the experiences your customers crave from a single unified CRM platform. Hear from experts Ashley Smith, Banafsheh Ghassemi, and Danny Estrada in this essential guide to learn about unified CRM platforms.

Posted: 31 Mar 2015 | Published: 31 Mar 2015

EBOOK: Automation technology can help contact centers tie multichannel communications together and improve customer service. Access this e-book to learn from CRM expert Scott Sachs how to properly set up and execute your multichannel customer service strategy.

Posted: 20 Mar 2015 | Published: 20 Mar 2015

ANALYST REPORT: This report by Forrester evaluates 10 WCM vendors on current offering, strategy, and market presence to help you pinpoint a solution that delivers the right digital experiences to your customers.

Posted: 05 Mar 2015 | Published: 29 Jan 2015

WHITE PAPER: In thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers.

Posted: 03 Mar 2015 | Published: 30 Apr 2014

WHITE PAPER: In this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer.

Posted: 02 Mar 2015 | Published: 31 Dec 2014

WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.

Posted: 20 Feb 2015 | Published: 31 Jan 2013

WHITE PAPER: This white paper explores how predictive analytics can drive customer intimacy by facilitating effective one-on-one interactions.

Posted: 20 Feb 2015 | Published: 31 May 2010

WHITE PAPER: This informative resource explains the steps that business leaders can take to prevent and break down silos within their organizations, particularly within marketing departments.

Posted: 16 Feb 2015 | Published: 16 Feb 2015

WHITE PAPER: This document outlines some of the standard best practices that can enhance email communications, including: segmentation, personalization, mobile optimization, and landing pages. It also includes mistakes to avoid to increase customer loyalty and nurture incoming leads.

Posted: 13 Feb 2015 | Published: 13 Feb 2015

WHITE PAPER: This eBook provides informative statistics and practical tips for ensuring that the messages being sent by your business actually make it to your subscribers' inboxes.

Posted: 13 Feb 2015 | Published: 13 Feb 2015