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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL White Papers (View All Report Types)
26 - 50 of 121 Matches Previous Page  |  Next Page
IBM z/OS Mainframe Security and Audit Management Using the IBM Security zSecure Suite
sponsored by IBM
WHITE PAPER: Discover how the IBM Security zSecure suite contains the components you need to manage your mainframe, monitor for threats, audit usage and configurations, and enforce policies to ensure compliance.
Posted: 08 Mar 2013 | Published: 31 Aug 2011

IBM

The Value of ITIL® Certification
sponsored by Global Knowledge
WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.
Posted: 05 Feb 2013 | Published: 05 Feb 2013

Global Knowledge

Supplier Management: Five Simple Things Your Organization Can Do to Improve Supplier Performance
sponsored by Global Knowledge
WHITE PAPER: If you purchase goods and services from third parties to support your business processes, developing a solid supplier management strategy is crucial to your success. Access this paper to learn 7 features that make up an effective policy, how to use the ITIL to help during your program's creation, and much more.
Posted: 29 Jan 2013 | Published: 29 Jan 2013

Global Knowledge

IT Service Management: Optimizing IT performance and delivered business value
sponsored by ComputerWeekly.com
WHITE PAPER: As enterprises expect and demand more from their IT and the organizations that provide it, IT functions need management frameworks and enabling technologies to help to deliver high quality IT services and cost efficiencies, to demonstrate delivered business value, and to increase IT-to-business alignment or integration.
Posted: 24 Oct 2011 | Published: 28 Jun 2010

ComputerWeekly.com

The Business Case for an Automated, Unified IT Service and Client Management Solution
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper explores the major IT service and client management challenges and analyzes the ROI implication for organizations considering new automated, integrated ITSM platforms.
Posted: 01 Jul 2013 | Published: 01 Jul 2013

FrontRange Solutions Inc.

The Perfect Combo: ITIL, I.T. Service Management, and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
Posted: 20 Aug 2012 | Published: 20 Aug 2012

BMC Software, Inc.

Best Practices for Migrating to a New Service Desk Platform
sponsored by Nimsoft, Inc.
WHITE PAPER: This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more.
Posted: 05 Jul 2012 | Published: 05 Jul 2012

Nimsoft, Inc.

Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012

SERENA Software, Inc.

Creating and Managing value with IBM Tivoli Service Management center for System z
sponsored by IBM
WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.
Posted: 14 Feb 2012 | Published: 30 Apr 2008

IBM

Pragmatic ITIL: Bridging the Gulf between Theory and Practice
sponsored by Nimsoft, Inc.
WHITE PAPER: While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

Samsung SDS automates data center operations
sponsored by Hewlett-Packard Company
WHITE PAPER: To achieve high-quality while maintaining, low-cost operations, many organisations are starting to automate their data centre processes. This case study explains how one company decided on a standardisation approach and realised their system management and automation goals, including enhanced productivity, reduced costs, and more.
Posted: 20 Dec 2011 | Published: 14 Dec 2011

Hewlett-Packard Company

Getting Started: A Manager's Guide to Implementing Capacity Management
sponsored by TeamQuest Corporation
WHITE PAPER: Many IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

TeamQuest Corporation

Social Media Moves into Mainstream IT Service Management
sponsored by CA Technologies.
WHITE PAPER: This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc.
Posted: 29 Aug 2011 | Published: 24 Aug 2011

CA Technologies.

IT Service Assurance: Achieve proactive IT operations
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

BMC-Accenture

IT Service Management: Lay the foundation for reliable IT operations and support
sponsored by BMC-Accenture
WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

IT Service Automation: Streamline and Automate Key Functions and Processes
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

Convincing Your Customers: Selling the Managed Services Delivery Model
sponsored by Kaseya International Limited
WHITE PAPER: This resource outlines 5 essential best practices that MSPs can follow to sell their customers on a better way of delivering IT services. These helpful tips can help you increase sales and profitability.
Posted: 16 Aug 2011 | Published: 16 Aug 2011

Kaseya International Limited

Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
Posted: 10 Aug 2011 | Published: 31 Jul 2011

SERENA Software, Inc.

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation
sponsored by Hewlett-Packard Company
WHITE PAPER: This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.
Posted: 04 Feb 2011 | Published: 04 Feb 2011

Hewlett-Packard Company

Applying ITIL Best Practice Principles to IPAM
sponsored by BT Diamond IP
WHITE PAPER: This white paper will explain how each of the main ITIL areas can be applied specifically to IP address management (IPAM), and the benefits that can be accrued from using this management framework.
Posted: 20 Dec 2010 | Published: 20 Dec 2010

BT Diamond IP

Disk Backup: Sorting Through the Confusion of 5 Alternative Approaches
sponsored by ExaGrid Systems, Inc.
WHITE PAPER: Many IT organizations have grown dissatisfied with tape-based backups and are looking for alternatives. This white paper will discuss the factors to consider when evaluating any of these alternatives, including a framework for assessing the value to IT for each approach.
Posted: 13 Dec 2010 | Published: 13 Dec 2010

ExaGrid Systems, Inc.

Why Service Level Management is Mission Critical for all IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.
Posted: 10 Dec 2010 | Published: 10 Dec 2010

Autotask Corporation

When Availability Matters: Change Control for SaaS Providers
sponsored by Tenzing Managed IT Services
WHITE PAPER: This paper examines that to build an effective change management framework and achieve high availability numbers for an SaaS application requires maturing IT processes along established best practices and investing in quality change management tools.
Posted: 01 Dec 2010 | Published: 01 Dec 2010

Tenzing Managed IT Services

Solving Scripting Problems with Technology: The Limitations of Scripting in a Complex Business Environment
sponsored by Network Automation, Inc
WHITE PAPER: This paper explains that as automation tools continue to evolve in a quest to deliver the most comprehensive set of automated capabilities, the notion of writing scripts will be rendered anachronistic. Continue reading to learn more about the shift from scriping to dynamic, intelligent process automation.
Posted: 27 Oct 2010 | Published: 27 Oct 2010

Network Automation, Inc

Process Automation for the Twenty-Ten Decade: The Automation of Business Technology
sponsored by Network Automation, Inc
WHITE PAPER: This paper discusses the need for business process automation and how it can make your company vastly more efficient. Continue reading to learn how to stay ahead of the curve on process automation during the twenty-ten decade.
Posted: 27 Oct 2010 | Published: 27 Oct 2010

Network Automation, Inc
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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