sponsored by ASG Software Solutions
Posted:  23 Feb 2010
Published:  23 Feb 2010
Format:  PDF
Length:  5  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

Configuration Management is at the heart of the IT Infrastructure Library (ITILĀ®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information. Lacking a clear understanding of the ways in which hardware and software assets interconnect, and which ones depend on others, IT organizations must resort to managing today's complex business services via trial and error. This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.






BROWSE RELATED RESOURCES
Business Service Management | Business Service Management Software | Configuration Management | IT Service Management | IT Services | ITIL | UNIX | Windows

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