sponsored by Global Knowledge
Posted:  10 Dec 2008
Published:  01 Jan 2006
Format:  PDF
Length:  10  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

This white paper starts by providing the reader with an overview of the PMBOK® Guide as well as the key process areas and functions within the IT Infrastructure Library. We then compare and contrast the two bodies of knowledge. Once we have set the foundation for discussion, we look at why many IT projects fail (not just ITSM ones), followed by delivery risk management. Using that construct, we provide the reader with a project roadmap to implementing IT Service Management based on ITIL. We conclude with what is required to support ITSM once implemented, including how project management has not only a role in continued ITSM success but is a necessary ingredient--when used in the right situations.

 

This white paper does not attempt to teach you either project management or ITIL, but rather to describe by example how implementing the ITIL framework can best be accomplished when done under the control of good project management practice.




Author

Larry Cooper
CEO of ITSM Canada
Larry Cooper is the CEO of ITSM Canada, an Authorized itSM Solutions® provider and a VAR for Touchpaper’s ITBM Suite of products. Mr. Cooper has spent more than 28 years in IT in the public and private sectors where he has held roles such as a Software Developer/Programmer Analyst, Manager of Operations, Lead for Business Process Re-engineering, various Project Manger roles on projects upwards to $100M, and A/Director, Business Technology. He has written and been published in books and industry articles on a variety of technology, IT Service Management, and Project Management topics. He holds three project management certifications including a PMP, an IT Service Manager certification, and is an EXIN-accredited Master’s level trainer.



BROWSE RELATED RESOURCES
Change Management | Content Delivery | IT Service Management | ITIL | Project Management | Risk Management

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