ITIL Multimedia

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May 19, 2013

Business of Information Technology > Business Management > Best Practices >
ITIL
ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework … Definition continues below.
ITIL Multimedia (View All Report Types)
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ITSM classroom: How to run IT as a business sponsored by SearchCIO.com VIRTUAL SEMINAR: In this classroom, ITSM experts delve into topics that are top of mind for CIOs including how to run IT services as a business, apply lean principles to ITSM and shape the ITSM strategy around a product-centric view. Posted: 08 Mar 2013 \| Premiered: 11 Mar 2013 TOPICS: CIOs \| Data Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL

IBM developerWorks tech talk series for cloud computing - Live technical sessions with cloud experts sponsored by IBM WEBCAST: Cloud computing is all the buzz in the IT world and as you begin planning your cloud adoption strategy, you must be sure that you leverage the right technologies to smooth the transition. Check out this webcast to review key insights on how to optimize your cloud computing projects. Posted: 30 Apr 2012 \| Premiered: May 1, 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Center Power Management \| IT Best Practices \| IT Infrastructure \| IT Management \| ITIL

Driving the SLM process in ITIL: Why it should be your priority sponsored by CA Technologies. WEBCAST: The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management. Posted: 08 Dec 2011 \| Premiered: Dec 8, 2011 TOPICS: Change Management \| Customer Retention \| Customer Satisfaction \| IT Service Management \| ITIL \| Service Level Management \| SLA \| SLA Management Services

BMC Cloud Lifecycle Management sponsored by BMC-Accenture WEBCAST: Most cloud platforms are pretty good at one thing, but still try to do everything else. Access this exclusive resource to learn about an integrated, enterprise-class cloud environment that lets you deliver configurable cloud services from a service catalog and self-service portal, get more efficient administrative control, and much more! Posted: 31 Aug 2011 \| Premiered: Aug 31, 2011 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage Services \| Data Center Management \| ITIL \| Systems Management \| Systems Management Services

Practical and Flexible IT Service Management for the Real World sponsored by Numara Software WEBCAST: This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. Posted: 06 Jan 2009 \| Premiered: Jan 6, 2009 TOPICS: Dashboards \| IT Service Management \| ITIL \| Metrics \| Productivity \| Systems Management

Podcast - How to Produce an Actionable IT Service Catalog sponsored by newScale, Inc. PODCAST: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... Posted: 07 Oct 2008 \| Premiered: Oct 7, 2008 TOPICS: Customer Service \| IT Management Services \| IT Service Management \| ITIL \| Service Level Management \| Systems Management

Achieving Rapid Data Recovery for IBM AIX Environments: An Executive Overview of EchoStream for AIX sponsored by Vision Solutions PODCAST: This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX. Posted: 09 May 2008 \| Premiered: May 9, 2008 TOPICS: Continuous Data Protection \| Data Recovery \| Disaster Recovery \| IT Managers \| IT Systems \| ITIL \| Replication

Project Portfolio Management for the Skeptical IT Organization sponsored by Innotas WEBCAST: This Webcast discusses how PPM can increase efficiency in IT organizations, better align IT with business goals and improve project execution. Learn how web-based solutions have made PPM easy to implement and use, and affordable. Posted: 27 Oct 2006 \| Premiered: Nov 16, 2006, 14:00 EST (19:00 GMT) TOPICS: Application Integration \| Business IT Alignment \| ITIL \| Project Portfolio Management \| Software Project Management \| Strategic Planning

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ITIL DEFINITION (continued): … of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT …
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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