Reduced budgets and growing demands on IT departments have forced organizations to find ways to cut costs, increase IT resource productivity, and optimize existing investments. Among the myriad options available, one key strategy to meet these goals is simplifying and standardizing IT management. Constantly developing and redeveloping processes internally, however, is often costly and unproductive. As a result, IT organizations have turned to the IT Infrastructure Library (ITIL) for guidance on the development and implementation of standardized processes.
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