Dimensional Research: Selecting the Correct SaaS-based IT Service
sponsored by Hewlett-Packard Company
WHITE PAPER:
Many IT teams have turned to Software-as-a-Service (SaaS) providers for IT service management (ITSM) because of the well-known benefits, but businesses do not always see the desired results. This report highlights the key factors of determining if and to what extent a SaaS-based ITSM strategy can deliver the desired benefits for your organization.
Posted: 06 May 2013 | Published: 31 Dec 2012
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Be a multi-sourced IT services broker
sponsored by Hewlett-Packard Company
WHITE PAPER:
The short-term gains of ad hoc cloud adoption can quickly lead to long-term service integration and management pains without a well-developed cloud deployment plan. Review this essential resource to help guide you when designing your cloud service strategy.
Posted: 01 May 2013 | Published: 01 May 2013
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The Network Managers Guide to Total Network Visibility
sponsored by Riverbed Technology, Inc.
WHITE PAPER:
Keep your network running at peak performance with insights from a Forrester report on real-time application awareness; the EMA report How Riverbed Cascade helps you discover, monitor, troubleshoot and report on performance challenges; and the International Herald Tribune case study on keeping automated newspaper production up at all times.
Posted: 23 Apr 2013 | Published: 31 Dec 2012
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Securing Your IT Infrastructure with SOC/NOC Collaboration
sponsored by Hewlett-Packard Company
WHITE PAPER:
Get help seamlessly integrating log management into IT operations to effectively integrate SOC and NOC, empowering your organization to effectively manage your IT infrastructure while simultaneously ensuring its security.
Posted: 22 Apr 2013 | Published: 28 Sep 2012
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IBM z/OS Mainframe Security and Audit Management Using the IBM Security zSecure Suite
sponsored by IBM
WHITE PAPER:
Discover how the IBM Security zSecure suite contains the components you need to manage your mainframe, monitor for threats, audit usage and configurations, and enforce policies to ensure compliance.
Posted: 08 Mar 2013 | Published: 31 Aug 2011
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Pragmatic ITIL
sponsored by CA Nimsoft
WHITE PAPER:
The right IT service management platform is key to realizing the maximum potential of your enterprise's IT Infrastructure Library (ITIL). Read this white paper to discover how you can get the most out of your ITIL in your organization with an easy-to-use platform, CA Nimsoft Service Desk.
Posted: 06 Mar 2013 | Published: 30 Sep 2012
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Succeed in the cloud with service lifecycle management
sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper shows that by accelerating the adoption and widening the footprint of service lifecycle management, IT can turn cloud into an opportunity to transition smoothly into a new world of hybrid delivery. It also presents five actions senior IT management can take to expedite this transition with minimal risk and disruption.
Posted: 01 Mar 2013 | Published: 01 Mar 2013
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The Value of ITIL® Certification
sponsored by Global Knowledge
WHITE PAPER:
This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.
Posted: 05 Feb 2013 | Published: 05 Feb 2013
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Supplier Management: Five Simple Things Your Organization Can Do to Improve Supplier Performance
sponsored by Global Knowledge
WHITE PAPER:
If you purchase goods and services from third parties to support your business processes, developing a solid supplier management strategy is crucial to your success. Access this paper to learn 7 features that make up an effective policy, how to use the ITIL to help during your program's creation, and much more.
Posted: 29 Jan 2013 | Published: 29 Jan 2013
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Guide to Social IT Basics
sponsored by ServiceNow
WHITE PAPER:
When IT organizations utilize social media, it can efficiently help more people inside and outside the data center quickly access more services and knowledge. Combine people's knowledge and good will and the essence of information technology service management (ITSM) can be more fully realized.
Posted: 20 Nov 2012 | Published: 20 Nov 2012
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Four steps to better application Management and deployment
sponsored by Hewlett-Packard Limited
WHITE PAPER:
This white paper discusses the four steps to software management and deployment through the use of automation. The paper also reviews the pitfalls and challenges of manual application management, the complexity of managing these systems, and things to avoid when implementing an automation script.
Posted: 03 Aug 2012 | Published: 03 Aug 2012
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Top ten reasons to automate your IT processes
sponsored by Hewlett-Packard Limited
WHITE PAPER:
As IT infrastructures become larger and more complex the need for automation increases for both it's organisational efficiency and knowledge retention. Automation technology can help address alerts and incidents, as well as increase infrastructure up time while reducing operational costs.
Posted: 03 Aug 2012 | Published: 03 Aug 2012
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Why ITIL® is Important
sponsored by Global Knowledge
WHITE PAPER:
Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.
Posted: 16 Apr 2012 | Published: 16 Apr 2012
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Mind the Gap: What is an ITIL Gap Analysis?
sponsored by Global Knowledge
WHITE PAPER:
Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals.
Posted: 13 Apr 2012 | Published: 13 Apr 2012
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Vodafone Ireland implements world-class service excellence with HP BSM
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Read this paper to learn how Vodafone Ireland achieved a 300% ROI when it replaced its reactive, introspective, fragmented IT operations processes with a more effective, integrated, end-to-end IT management framework.
Posted: 20 Dec 2011 | Published: 14 Dec 2011
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General Guidelines for Building Effective Service Catalogs
sponsored by Global Knowledge
WHITE PAPER:
In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.
Posted: 06 Dec 2011 | Published: 06 Dec 2011
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IT Service Management: Optimizing IT performance and delivered business value
sponsored by ComputerWeekly.com
WHITE PAPER:
As enterprises expect and demand more from their IT and the organizations that provide it, IT functions need management frameworks and enabling technologies to help to deliver high quality IT services and cost efficiencies, to demonstrate delivered business value, and to increase IT-to-business alignment or integration.
Posted: 24 Oct 2011 | Published: 28 Jun 2010
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The Perfect Combo: ITIL, I.T. Service Management, and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER:
Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
Posted: 20 Aug 2012 | Published: 20 Aug 2012
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Best Practices for Migrating to a New Service Desk Platform
sponsored by Nimsoft, Inc.
WHITE PAPER:
This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more.
Posted: 05 Jul 2012 | Published: 05 Jul 2012
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Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012
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Creating and Managing value with IBM Tivoli Service Management center for System z
sponsored by IBM
WHITE PAPER:
Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.
Posted: 14 Feb 2012 | Published: 30 Apr 2008
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Samsung SDS automates data center operations
sponsored by Hewlett-Packard Company
WHITE PAPER:
To achieve high-quality while maintaining, low-cost operations, many organisations are starting to automate their data centre processes. This case study explains how one company decided on a standardisation approach and realised their system management and automation goals, including enhanced productivity, reduced costs, and more.
Posted: 20 Dec 2011 | Published: 14 Dec 2011
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Getting Started: A Manager's Guide to Implementing Capacity Management
sponsored by TeamQuest Corporation
WHITE PAPER:
Many IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach.
Posted: 12 Oct 2011 | Published: 12 Oct 2011
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Social Media Moves into Mainstream IT Service Management
sponsored by CA Technologies.
WHITE PAPER:
This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc.
Posted: 29 Aug 2011 | Published: 24 Aug 2011
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IT Service Assurance: Achieve proactive IT operations
sponsored by BMC-Accenture
WHITE PAPER:
This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
Posted: 22 Aug 2011 | Published: 22 Aug 2011
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