WHITE PAPER: Posted: 19 May 2008 | Published: 01 Mar 2008
SUMMARY:
Managing IT by service and not technology is the message of ITIL v3, but, most IT professionals really struggle with defining IT services. In this white paper, explore five steps to defining IT services.
WHITE PAPER: Posted: 19 May 2008 | Published: 01 Apr 2008
SUMMARY:
A key challenge for those starting a CMDB project is how to define and document detailed requirements that are both appropriate and achievable. This white paper provides expert tips and a template for crafting detailed CMDB project requirements.
WHITE PAPER: Posted: 09 Oct 2006 | Published: 01 Feb 2007
SUMMARY:
Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.
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