ALSO CALLED: Information Technology Infrastructure Library and IT Infrastructure Library DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing
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ITIL DEFINITION (continued): … dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.
ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, … ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary
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