SLA Management Services

WHITE PAPER: This independent analysis paper describes how N-able's automation platform can help you scale your operations to meet customer demands in a profitable manner.

Posted: 17 Dec 2012 | Published: 17 Dec 2012

ESSENTIAL GUIDE: This in-depth buyer's guide, assesses the trends in outsourcing, the options for small and medium sized companies and the role of governance.

Posted: 17 Jul 2012 | Published: 05 Jul 2011

CASE STUDY: This case study explores the solution one of your peers implemented to meet the growing needs of their client base, ensure availability, performance, and security, and increase their competitive advantage in the cloud services market.

Posted: 30 Jul 2012 | Published: 30 Dec 2011

WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.

Posted: 27 Jul 2012 | Premiered: May 9, 2012

EGUIDE: This expert e-guide explores essential factors to consider when evaluating a cloud service provider. Discover what to look for and how to voice your requirements up front to ensure you get the most from your cloud environment.

Posted: 13 Jun 2012 | Published: 13 Jun 2012

WHITE PAPER: Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.

Posted: 23 May 2012 | Published: 22 May 2012

WHITE PAPER: Learn how you can rise above the competition as a cloud provider, especially by using the five key steps outlined in this resource.

Posted: 06 Apr 2012 | Published: 06 Apr 2012

WHITE PAPER: Learn about a tablet-based approach for troubleshooting network and applications issues that helps you get to the root cause faster and more effectively than ever before.

Posted: 23 Mar 2012 | Published: 22 Mar 2012

WHITE PAPER: The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications.

Posted: 14 Feb 2012 | Published: 31 Dec 2011

WEBCAST: The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.

Posted: 08 Dec 2011 | Premiered: Dec 8, 2011

WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.

Posted: 08 Dec 2011 | Published: 07 Dec 2011

EGUIDE: This e-guide covers adoption, reporting and measuring productivity with application lifecycle management (ALM). Inside, find recommendations on best practices and tools to smooth your organization’s transition to ALM.

Posted: 28 Nov 2011 | Published: 07 Nov 2011

WHITE PAPER: This paper focuses on how a communication service provider (CSP) can leverage the investment it has made in deploying a next generation network (NGN) to capitalize on the growing market for Software-as-as-Service (SaaS) solutions.

Posted: 23 Nov 2011 | Published: 23 Nov 2011

EGUIDE: In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs,

Posted: 13 Sep 2011 | Published: 13 Sep 2011

WHITE PAPER: Once a cloud has been designed and is up and running, it’s important to optimize it to deliver top quality service to each of its users. Yet to do so, IT pros must proactively monitor for performance issues and maintain optimal use of capacity resources. This paper highlights 3 key components to be aware of when monitoring performance issues.

Posted: 31 Aug 2011 | Published: 31 Aug 2011

EGUIDE: The cloud is a buzzword that crops up in almost every channel conversation but with questions still to be answered around the assistance vendors have given to resellers and the direction distributors are taking we provide some insight and analysis of the current views of just what the hosted option means for the channel.

Posted: 12 Aug 2011 | Published: 12 Aug 2011

WHITE PAPER: Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.

Posted: 07 Jul 2011 | Published: 07 Jul 2011

WHITE PAPER: SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.

Posted: 24 Feb 2011 | Published: 24 Feb 2011

CASE STUDY: Read this case study to learn how CA Oblicore Guarantee helped Catholic Health East improve IT service levels, simplify reporting and increase 40 percent in problem resolution compliance.

Posted: 19 Oct 2010 | Published: 19 Oct 2010

RESOURCE CENTER: Welcome to Tenzing's new Managed Hosting Resource Center. Tenzing's resource center provides information such as news articles, white papers, and webinar broadcasts concerning managed hosting services from in-house and third-party sources that can help you make the right hosting choices for your organization.

Posted: 29 Jun 2010 | Published: 29 Jun 2010

WHITE PAPER: Service Level Agreement (SLA)  management is a challenging part of delivering business services over the internet. Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it.

Posted: 28 Jun 2010 | Published: 28 Jun 2010

WHITE PAPER: Robot/CONSOLE©, the System i™ message management and resource monitoring software, can make you and your critical IBM i resources very lucky. With automatic resource monitoring, proactive checking keeps resources running and helps them avoid the unlucky Service Level Agreement (SLA) meeting.

Posted: 03 May 2010 | Published: 03 May 2010

RESOURCE CENTER: Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.

Posted: 08 Dec 2009 | Published: 07 Dec 2009

WHITE PAPER: Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...

Posted: 17 Jun 2009 | Published: 15 Jun 2009