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ITIL

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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITILWhite Papers (View All Report Types)
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Driving Best Practices with BSM
sponsored by ASG Software Solutions
WHITE PAPER: Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.
Posted: 22 Feb 2010 | Published: 22 Feb 2010

ASG Software Solutions

Changing the Way Companies Run Their Data Centers
sponsored by Aperture - An Emerson Network Brand
WHITE PAPER: Aperture VISTA revolutionizes data center management with a suite of solutions that delivers a comprehensive, integrated view of enterprise data centers. Aperture VISTA solutions enable organizations to deliver the highest levels of reliable, efficient IT service that truly aligns with business objectives.
Posted: 22 Feb 2010 | Published: 22 Feb 2010

Aperture - An Emerson Network Brand

Succeeding with Proactive IT with ASG's metaCMDB
sponsored by ASG Software Solutions
WHITE PAPER: This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
Posted: 22 Feb 2010 | Published: 22 Feb 2010

ASG Software Solutions

A Unified Approach to Managing the Virtual Infrastructure
sponsored by Forsythe
WHITE PAPER: Managing the virtual infrastructure end-to-end is becoming more challenging as virtual environments continue to grow and more data center elements meld into the "cloud". This whitepaper will discuss the push for continued virtualization and the "cloud", and present you with questions that will help you create the best organizational strategy.
Posted: 23 Nov 2009 | Published: 23 Nov 2009

Forsythe

Realizing the Promise of Storage Virtualization: Where Does Storage and Data Virtualization Live?
sponsored by Forsythe
WHITE PAPER: This whitepaper will discuss how the push for continued virtualization and the "cloud"- along with a consolidated view that manages the infrastructure - is quickly becoming a reality due to market and end-user demand. You'll also learn what questions to ask yourself to assist in creating an organizational strategy for the best management approach.
Posted: 20 Nov 2009 | Published: 20 Nov 2009

Forsythe

Implementing Best Practices: The Dell Management Console and ITIL
sponsored by Dell and Symantec
WHITE PAPER: The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
Posted: 15 Oct 2009 | Published: 01 Mar 2009

Dell and Symantec

Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc.
WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Unlock the Hidden IT Opportunities in Troubled Economic Times
sponsored by BMC Software, Inc.
WHITE PAPER: IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc.
WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Seven Ways ITIL Can Help You in an Economic Downturn
sponsored by BMC Software, Inc.
WHITE PAPER: IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
Posted: 15 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Implementing Best Practices: The Dell Management Console and ITIL
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This white paper discusses how reduced budgets and growing demands on IT departments have forced organizations to find ways to cut costs, increase IT resource productivity, and optimize existing investments. Find out more about on this topic and how the new Dell Management Console can assist you.
Posted: 19 May 2009 | Published: 01 Mar 2009

Dell, Inc. and Intel®

10 Simple Steps to ITIL Network Compliance
sponsored by Netcordia
WHITE PAPER: Vendors of all kinds are marketing their products as ITIL-compliant, and many are, to some degree or another. But only a few clearly stand out because of their ability to make ITIL compliance much easier and more cost-effective on an ongoing basis. Read on to learn how Netcordia stays at the top of this short list of vendors.
Posted: 18 May 2009 | Published: 18 Dec 2007

Netcordia

10 Hot Skills for 2009
sponsored by Global Knowledge
WHITE PAPER: With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.
Posted: 01 May 2009 | Published: 01 May 2009

Global Knowledge

Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
WHITE PAPER: This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: 21 Apr 2009 | Published: 05 Mar 2009

Numara Software

How Customers Are Cutting Costs and Building Value with Microsoft Virtualization
sponsored by Microsoft
WHITE PAPER: Virtualization provides powerful, tangible ways to streamline many traditionally time-consuming processes and minimize the resources needed to deploy and manage IT resources. This white paper examines how Microsoft® customers are using virtualization technology to simplify their IT infrastructure, IT processes, and save money.
Posted: 19 Mar 2009 | Published: 03 Nov 2008

Microsoft

Enforcing IT Change Management Policy
sponsored by Tripwire, Inc.
WHITE PAPER: Read this white paper to learn how to enforce IT Control Management policies effectively by fostering a culture of change and enforcing change management processes resulting in greater auditability, improved quality, and IT infrastructure integrity.
Posted: 18 Mar 2009 | Published: 18 Mar 2009

Tripwire, Inc.

Deliver Application Integration Projects in Days
sponsored by Cast Iron Systems
WHITE PAPER: This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.
Posted: 23 Feb 2009 | Published: 23 Feb 2009

Cast Iron Systems

Gain Strategic Insight into Business Services and Optimize Availability and Performance
sponsored by IBM
WHITE PAPER: IBM service availability and performance solutions enable you to look across all layers of your service infrastructure to manage tools, information and people more intelligently and dynamically.
Posted: 13 Feb 2009 | Published: 13 Feb 2009

IBM

Self-Learning Performance Management Comes of Age
sponsored by Netuitive
WHITE PAPER: Leading analysts explain how new behavior learning technology is helping IT operations achieve truly proactive service management while eliminating useless data and administrative chores.
Posted: 10 Feb 2009 | Published: 10 Feb 2009

Netuitive

Configuration and Change Management for IT Compliance and Risk Management
sponsored by Tripwire, Inc.
WHITE PAPER: This white paper discusses key issues surrounding configuration management and compliance, such as the IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements.
Posted: 08 Jan 2009 | Published: 01 Nov 2007

Tripwire, Inc.

Simple Ways to Get the Most from Your Blade Environment
sponsored by HP & Intel®
WHITE PAPER: Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realities.
Posted: 20 Dec 2008 | Published: 19 Dec 2008

HP & Intel®

Automated Network Lifecycle Management-- Unifying Fault, Performance, and Configuration Management to Increase Uptime, Reduce Costs, and Minimize Human Error
sponsored by Hewlett-Packard Company
WHITE PAPER: Learn about the benefits of state-of-the-art network fault management, performance management, and configuration management systems and the integration that brings them together.
Posted: 16 Dec 2008 | Published: 12 Dec 2008

Hewlett-Packard Company

Introduction to Requirements - The Critical Details That Make or Break a Project
sponsored by Global Knowledge
WHITE PAPER: This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge

ITIL V3 and the PMBOK® - Distinct but Complementary
sponsored by Global Knowledge
WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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