Customer Satisfaction

WHITE PAPER: This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise.

Posted: 10 Apr 2013 | Published: 31 Mar 2013

WHITE PAPER: Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business.

Posted: 04 Apr 2013 | Published: 04 Apr 2013

WHITE PAPER: In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.

Posted: 03 Apr 2013 | Published: 25 Aug 2012

WHITE PAPER: This tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now.

Posted: 02 Apr 2013 | Published: 31 May 2012

WHITE PAPER: This brief by Pamela Slim, award-winning author, shows you how to establish strong customer relationships and then nurture them for the long haul.

Posted: 01 Apr 2013 | Published: 01 Apr 2013

WHITE PAPER: For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come

Posted: 29 Mar 2013 | Published: 31 Jan 2013

WHITE PAPER: This resource describes how business process outsourcing (BPO) can help relieve the managerial burden on your organization by solving complex industry-specific and cross-industry challenges while supporting better business outcomes.

Posted: 28 Mar 2013 | Published: 31 Oct 2010

WHITE PAPER: This resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change.

Posted: 21 Mar 2013 | Published: 21 Mar 2013

WHITE PAPER: This whitepaper will help you understand how analytics can be used to drive better communications for your business. Learn about the state of communications today, its challenges, and opportunities you can take advantage of to enhance your communications.

Posted: 18 Mar 2013 | Published: 31 Dec 2012

WHITE PAPER: Leveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more!

Posted: 15 Mar 2013 | Published: 15 Mar 2013

WHITE PAPER: The insurance industry is facing the demand to support growth and profitability, increase focus on the customer, and develop new data capabilities to support regulatory demands and other business imperatives. This paper explores enterprise capture technologies to accelerate their information management and leverage the power of mobile and the web.

Posted: 06 Mar 2013 | Published: 06 Mar 2013

WHITE PAPER: Service management platforms have a vital role to play, but in most organizations, they're not living up to expectation. Read on to explore why legacy service desks and even newer platforms have not delivered on expectations. Discover five requirements for a service desk solution to be truly effective in today's business environment.

Posted: 28 Feb 2013 | Published: 30 Sep 2012

WHITE PAPER: This in-depth resource to discover how innovative insurers are adopting customer-centric practices, such as new capture-enabled technologies to automate and expedite claims processing and customer service. Find out how you can benefit from the adoption of capture technologies within your organisation.

Posted: 22 Feb 2013 | Published: 31 Dec 2012

WHITE PAPER: Do you think your website is trustworthy? Read the results of a survey commissioned to reveal how trustworthy IT managers in three countries believe their websites are – and why (in some cases) they couldn't be more wrong.

Posted: 06 Feb 2013 | Published: 06 Feb 2013

WHITE PAPER: View this document to learn more about the current state of the service enterprise and the goals and investments prioritized by service leaders. It also displays performance benchmarks of leading service organizations and other factors that contribute to best-in-class performance.

Posted: 04 Feb 2013 | Published: 04 Feb 2013

WHITE PAPER: To keep customers happy, businesses need to be able to streamline their commercial transportation - a process that has become alarmingly complex and globalized. Read on to learn how to achieve greater transportation management efficiency today.

Posted: 01 Feb 2013 | Published: 03 Nov 2011

WHITE PAPER: View this white paper to gain a better understanding on the benefits of a cloud-based solution. It provides an overview that will help lead you on the path to make an informed decision about what is best for your business, by identifying the key difference between premise-based and cloud-based systems.

Posted: 25 Jan 2013 | Published: 25 Jan 2013

WHITE PAPER: Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.

Posted: 16 Jan 2013 | Published: 16 Jan 2013

WHITE PAPER: Uncover why taking your video conferencing to the next level – pervasive video – provides video access to users across the world, increasing collaboration and productivity easily and efficiently – and helping you reap all the benefits video conferencing truly has to offer.

Posted: 11 Jan 2013 | Published: 31 Dec 2012

WHITE PAPER: Access this white paper which draws from a recent Facebook survey to investigate the demographics of Facebook fans; how fans are acquired, discover pages, and engage; and best practices on how brands can optimize social strategies.

Posted: 02 Jan 2013 | Published: 31 Aug 2012

WHITE PAPER: Access this helpful white paper for key insights into how you can maximize your video message's effectiveness in social streams. Read on to learn how customers are engaging with video, what types of video posts are most effective and how you can customize your video posting strategy to serve your audience.

Posted: 02 Jan 2013 | Published: 30 Sep 2012

WHITE PAPER: This indispensable guide explores the benefits of referral marketing and offers advice on expanding and managing your referral program.

Posted: 31 Dec 2012 | Published: 31 Dec 2012

WHITE PAPER: Uncover details about the top five leadership qualities you should be using to lead, motivate, and inspire both employees and customers to attain and maintain a successful business.

Posted: 31 Dec 2012 | Published: 31 Dec 2012

WHITE PAPER: Uncover details about the top five services you should be offering to your clients in 2013 and learn how an integrated Professional Services Automation (PSA) solution can help you effectively and efficiently deliver and manage these services.

Posted: 21 Dec 2012 | Published: 21 Dec 2012

WHITE PAPER: This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today.

Posted: 04 Apr 2013 | Published: 31 Dec 2011