Complex Event Processing in Transportation & Logistics
| sponsored by Progress Software, Inc.
PODCAST:
With Apama, you can use the power of complex event processing to deliver true operational effectiveness by correlating business-relevant events from warehouse, transportation and vehicle management systems as well as environmental data from sensors, GIS/GPS devices and RFID systems.
Posted: 19 Jun 2009 | Premiered: 19 Jun 2009
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CRM: A Business Imperative for Companies during the Global Economic Downturn
| sponsored by Sage SalesLogix
WHITE PAPER:
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities - despite the most challenging market conditions.
Posted: 18 Jun 2009 | Published: 01 Jun 2009
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Considering CRM solutions? First understand CRM best practices
| sponsored by Sage SalesLogix
ANALYST REPORT:
The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle.
Posted: 17 Jun 2009 | Published: 01 Nov 2007
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Creating Enduring Customer Relationships
| sponsored by Oracle Corporation
WHITE PAPER:
Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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The Collaboration Advantage: Customer-Focused Partnerships In A Global Market
| sponsored by SAP America Inc
WHITE PAPER:
In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.
Posted: 05 Jun 2009 | Published: 02 Jun 2009
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Business Intelligence for the Small to Medium Sized Business (SMB)
| sponsored by SAP America Inc
WHITE PAPER:
Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI.
Posted: 04 Jun 2009 | Published: 02 Jun 2009
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Building a Business Case for Self-Service
| sponsored by TimeTrade Systems
PODCAST:
This Expert Podcast explores today's self-service technology market and provides tips for building a business case and using self-service technology effectively.
Posted: 01 Jun 2009 | Premiered: 01 Jun 2009
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An Introduction to Complex Event Processing and its Role in Modern IT Architectures
| sponsored by Progress Software, Inc.
WEBCAST:
Complex Event Processing enables you to respond to fast-changing conditions, take advantage of opportunities, and pre-empt threats.
Posted: 29 May 2009 | Premiered: Available On Demand
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eGuide: The Midmarket CIO's Guide to the Evolving CRM Landscape
| sponsored by Aplicor
EGUIDE:
Read this SearchCIO-Midmarket e-guide to better understand the evolving CRM market, and learn what key questions to ask when determining what CRM solution is the best fit for your company.
Posted: 29 May 2009 | Published: 09 Feb 2009
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eBook: Leveraging CRM to increase sales effectiveness in a challenging economy
| sponsored by Aplicor
EBOOK:
Sales departments are under increased pressure during these difficult times, as
converting leads, moving sales along the pipeline and meeting sales quotas will
be challenging this year. What's more, many companies will be raising quotas for
their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights.
Posted: 29 May 2009 | Published: 09 Apr 2009
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2008 Nemertes Report Executive Summary-- Unified Communications and Collaboration: Top VoIP Vendors Report
| sponsored by ShoreTel
ANALYST REPORT:
Check out this analyst report that examines real-life business situations and provides recommendations about IP telephony solutions providers and best practices.
Posted: 19 May 2009 | Published: 19 May 2009
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Why Are Organizations Turning to Self-Scheduling
| sponsored by TimeTrade Systems
CASE STUDY:
Find out how government organizations and private businesses all over the US are replacing their out-of-date legacy systems and administrative practices with TimeTrade System's 'Self-Scheduling' solution to dramatically cut administration costs, increase productivity, efficiency and customer satisfaction.
Posted: 18 May 2009 | Published: 18 May 2009
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Customer Experience Management & Metrics
| sponsored by Wipro Technologies
WHITE PAPER:
This white paper will assist your organization in developing and implementing a methodology for assessing its customer experience state as of today and will provide insight into designing metrics to track the same for the future.
Posted: 13 May 2009 | Published: 12 May 2009
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Customer Success Story: Cox Communications - Automating business processes enhances competitive edge
| sponsored by Sybase, Inc.
VIDEO:
View this success story to learn how Cox Communication increased their productivity, saved money and maintained their reputation for superior customer service by implementing an automated laptop management and updating process with Afaria, the frontline management and security solution from Sybase.
Posted: 11 May 2009 | Premiered: 11 May 2009
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US Food Service - Streamline project includes Afaria
| sponsored by Sybase, Inc.
VIDEO:
Watch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office.
Posted: 11 May 2009 | Premiered: 11 May 2009
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Unified Information Intelligence: Gain Active Intelligence from Content and Data
| sponsored by Attivio, Inc.
WHITE PAPER:
This paper explores Unified Information Access technology and solutions and benefits for businesses and users. It offers solution examples: case studies meant to illustrate how UIA can be successfully applied. And it provides a Getting Started roadmap for organizations that wish to identify and implement a UIA solution.
Posted: 08 May 2009 | Published: 08 May 2009
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Engage Me! Web Experience Management as the New Business Imperative
| sponsored by FatWire Corp.
WHITE PAPER:
In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM.
Posted: 07 May 2009 | Published: 01 Jul 2008
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The Business Case for WEO (Web Experience Optimization)
| sponsored by FatWire Corp.
WHITE PAPER:
This independent report from Yphise research highlights the business case for WEO (Web Experience Optimization), examining key benefits and comparing leading WEO solutions.
Posted: 07 May 2009 | Published: 01 Mar 2009
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Proactive Sales Intelligence: The New Requirement for Getting Into the Game
| sponsored by ZoomInfo
WHITE PAPER:
This white paper examines an area that holds real promise for optimizing the performance of almost any sales force-providing salespeople with "proactive" access to sales intelligence. Read on to learn how proactive sales intelligence can benefit your sales force and sales effectiveness almost immediately.
Posted: 07 May 2009 | Published: 07 May 2009
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Learn how to Enhance your Online Customer Relationships
| sponsored by Actuate
WHITE PAPER:
To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention.
Posted: 07 May 2009 | Published: 05 May 2009
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Keeping Up with the Buyers: The Impact of a Great First Impression
| sponsored by ZoomInfo
WHITE PAPER:
Past economic slowdowns have shown us that customers rein in their spending and write smaller checks if they are concerned about the business climate. This is why "sales effectiveness" is more important than ever. Read this whitepaper to understand the need for increasing sales effectiveness at the beginning of the sell cycle.
Posted: 07 May 2009 | Published: 07 May 2009
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Let Customer Feedback Do the Driving
| sponsored by SPSS Inc. Worldwide Headquarters
WHITE PAPER:
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
Posted: 07 May 2009 | Published: 31 May 2007
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CRM: Metrics that Effect the Bottom Line
| sponsored by Actuate
WHITE PAPER:
Customer relationship management or CRM, is yet another one of those popular three-letter programs that have been implemented by most large corporations over the last decade that has failed to live up to its expectations. Any effort that costs this much and takes up this much of your time needs to be measured and evaluated.
Posted: 05 May 2009 | Published: 05 May 2009
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10 Ways Predictive Analytics Can Help You
| sponsored by SPSS Inc. Worldwide Headquarters
WEBCAST:
Predictive analytics is a powerful tool that helps organizations solve key challenges by using business knowledge to drive efficiencies and strengthen their competitive advantage. Learn how to become a Predictive Enterprise - watch the webcast today!
Posted: 04 May 2009 | Premiered: Available On Demand
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Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models
| sponsored by SPSS Inc. Worldwide Headquarters
WEBCAST:
Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.
Posted: 04 May 2009 | Premiered: Available On Demand
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