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May 13, 2008

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Customer Service
ALSO CALLED: IT Customer Support and Customer Support DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system. According … Definition continues below.

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Salesforce.com™ CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the Salesforce.com CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from... TOPICS: Contact Centers \| CRM \| Customer Service \| Integration

SAP™ CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Contact Centers \| CRM \| Customer Service \| Integration \| SAP (Product)

Microsoft Dynamics™ CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the Microsoft Dynamics CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software f... TOPICS: Contact Centers \| CRM \| Customer Service \| Integration \| SQL Server

Oracle PeopleSoft CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Contact Centers \| CRM \| Customer Service \| Integration \| Oracle (Product)

Oracle Siebel Integration into the Contact Center Technical Integration Brief sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Contact Centers \| CRM \| Customer Service \| Integration \| Oracle (Product)

eCity Sell - Sales Order Management for .Net2.0 sponsored by SLINGSHOT SOFTWARE LISTING: Posted: 08 May 2008 \| Published: 01 May 2008 SUMMARY: eCity Sell forms an integral part of the sales order and CRM capabilities of the eCity Enterprise Suite. TOPICS: Customer Service \| Enterprise \| Sales \| Web Browsers

ROI with ACom3 Commission and Incentive Compensation System sponsored by ACTEK, Inc. WHITE PAPER: Posted: 07 May 2008 \| Published: 07 May 2008 SUMMARY: This document provides insurance carriers with an overview of expected Return on Investment (ROI) to be gained from deploying the ACom3 Commission and Incentive Compensation system. TOPICS: Compensation \| Customer Service \| Return On Investment

EMC Documentum Archive Services for SAP sponsored by EMC Corporation WHITE PAPER: Posted: 05 May 2008 \| Published: 25 Jan 2006 SUMMARY: Documentum Archive Services for SAP is a lightweight, certified SAP archiving solution, directly connected to EMC Centera and other EMC storage. TOPICS: Customer Service \| Information Lifecycle Management \| Regulatory Compliance \| Total Cost of Ownership

ImageMC++: A Complete Solution for Health Claim Processing sponsored by Viking Software Solutions SOFTWARE LISTING: Posted: 30 Apr 2008 \| Published: 01 Apr 2008 SUMMARY: ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims... TOPICS: Customer Service \| Productivity \| Scanners \| Software

HP Customer Perspective White Paper: Best Practices for Implementing HP Quality Center Software sponsored by Hewlett-Packard Company WHITE PAPER: Posted: 29 Apr 2008 \| Published: 01 Jun 2007 SUMMARY: HP Quality Center is a web-based system for automated software quality testing across a wide range of IT and application environments. TOPICS: Best Practices \| Customer Service \| Software Testing \| UNIX

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CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.

According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.
Customer Service definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary

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