ALSO CALLED: Desktop Outsourcing Services, Trouble Calls, Problem Tracking, Helpdesk, Technical Support, Support Services, Help Desk Services, Service Desk Management Services, Hotline Support, Desktop Management Services, Support, Trouble Ticketing, and Tech Support
DEFINITION: Services that handle a company's internal queries and operational problems about IT related issues. This service might include hardware and software support, logging of problems, dispatch of service technicians or parts, training coordination, etc.
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