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Help Desk Management Services

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ALSO CALLED: Desktop Outsourcing Services, Trouble Calls, Problem Tracking, Helpdesk, Technical Support, Support Services, Help Desk Services, Service Desk Management Services, Hotline Support, Desktop Management Services, Support, Trouble Ticketing, Tech Support
DEFINITION: Services that handle a company's internal queries and operational problems about IT related issues. This service might include hardware and software support, logging of problems, dispatch of service technicians or parts, training coordination, etc.
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TRIAL SOFTWARE: Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
Posted: 08 Sep 2009 | Published: 08 Sep 2009

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