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Jul 23, 2008

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Help Desk Management Services
ALSO CALLED: Desktop Outsourcing Services, Trouble Calls, Problem Tracking, Helpdesk, Technical Support, Support Services, Help Desk Services, Service Desk Management Services, Hotline Support, Desktop Management Services, Support, Trouble Ticketing, and Tech Support DEFINITION: Services that handle a company's internal queries and operational problems about IT related issues. This service might include hardware and software support, logging of problems, dispatch of service technicians or parts, training coordination, etc.

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The Truth About Outsourcing Help Desk

sponsored by ABS Associates, Inc.

WHITE PAPER: There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...

Posted: 19 May 2006 | Published: 01 May 2006

TOPICS: Help Desk Management | Help Desk Management Services | Help Desks | ITIL | Technical Support Staff

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