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IT Services >
IT Management Services >
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Help Desk Management Services
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ALSO CALLED:
Desktop Outsourcing Services,
Trouble Calls,
Problem Tracking,
Helpdesk,
Technical Support,
Support Services,
Help Desk Services,
Service Desk Management Services,
Hotline Support,
Desktop Management Services,
Support,
Trouble Ticketing,
Tech Support
DEFINITION: Services that handle a company's internal queries and operational problems about IT related issues. This service might include hardware and software support, logging of problems, dispatch of service technicians or parts, training coordination, etc.
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Help Desk Management Services White Papers
(View All Report Types)
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5 Matches
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Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER:
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
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Optimizing Service Desk Value
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Posted: 23 Dec 2011 | Published: 23 Dec 2011
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Mastering Problem Management
sponsored by Global Knowledge
WHITE PAPER:
There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions
Posted: 26 Aug 2010 | Published: 26 Aug 2010
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Top 10 Most Overlooked Causes of Trouble in a Cisco Network
sponsored by Global Knowledge
WHITE PAPER:
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
Posted: 06 Nov 2009 | Published: 06 Nov 2009
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Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc.
WHITE PAPER:
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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