eCommerce White Papers

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May 18, 2013

Business of Information Technology > Business Processes >
eCommerce
ALSO CALLED: e-Commerce, e Commerce, Buying and Selling Online, Internet Commerce, eTransactions, Electronic Commerce, i-Commerce, eSales, Online Sales, Internet Sales, iCommerce, eTrade, Internet Selling, Web Commerce DEFINITION: E-commerce (electronic commerce or EC) is the buying and selling of goods and services on the Internet. In practice, this term and e-business are often used interchangeably. For online retail selling, the term e-tailing is sometimes used.Aspects of e-commerce include:E-tailing or "virtual storefronts" on websites with online catalogs.The gathering and use of demographic data through Web contacts.Electronic … Definition continues below.
eCommerce White Papers (View All Report Types)
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The IT foundation that redefines eCommerce sponsored by SAVVIS WHITE PAPER: Check out this resource to uncover the transformative impact Virtual Private Data Centers have on eCommerce, and learn how they provide the agility to supporting the required evolving demands. Posted: 15 May 2013 \| Published: 15 May 2013 TOPICS: Data Center Consolidation \| Data Center Construction \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| eCommerce \| eCommerce Services \| eCommerce Software

Server-Gated Cryptography: Providing Better Security for More Users sponsored by Thawte Inc. WHITE PAPER: Discover how Server-Gated Cryptography (SGC)-enabled SSL certificates are crucial to protecting your organization and your end-users in the threat-filled vastness of cyberspace. Posted: 10 May 2013 \| Published: 10 May 2013 TOPICS: Authentication \| Cybersecurity \| eCommerce \| Encryption Standards \| Internet Security \| Security \| Security Architectures \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Standards \| Security Systems \| Security Threats \| SSL

IBV Study: Capitalizing on the Power of the Smarter Consumer sponsored by IBM WHITE PAPER: Business survival in the age of the smart consumer means empowering your customers to shop how and when they want. In this white paper, find the results of a recent survey of more than 30,000 consumers and uncover the key trends shaping the world of retail. Posted: 07 May 2013 \| Published: 28 Feb 2011 TOPICS: Consumer Electronics Industry \| Consumer Market \| Consumer Packaged Goods Industry \| eCommerce \| eCommerce Services \| eCommerce Software \| Market Trends \| Marketing \| Online Shopping \| Retail Trade Industry \| Sales

Designing a defense for mobile applications sponsored by Hewlett-Packard Company WHITE PAPER: To stay ahead in today's marketplace, your business needs a mobile storefront - but this means sensitive customer transactions are open to a new variety of mobile attacks. This white paper explores the considerations for protecting mobile applications - from the application architecture to the testing technologies needed to assess risk. Posted: 06 May 2013 \| Published: 31 May 2012 TOPICS: Application Deployment \| Application Development \| Application Security \| Applications Management \| Cloud Security \| eCommerce

Architected for Personalization: How Sitecore's coupled architecture enables individualized web experiences sponsored by SiteCore WHITE PAPER: This resource examines the crucial role that content management systems (CMSs) play in delivering a personalized customer experience, and outlines key factors that your organization should consider in order to make the CMS selection process a success. Posted: 02 May 2013 \| Published: 31 Dec 2012 TOPICS: Contact Management \| Contact Management Software \| Content Delivery \| Content Management \| Content Management Systems \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| eCommerce \| Enterprise Content Management \| Enterprise Content Management Software \| Personalization \| Web Content Management

CMS selection drives customer experience: A guide for marketers & developers sponsored by SiteCore WHITE PAPER: Content management systems (CMSs) now play a critical role in delivering an excellent customer experience. This resource highlights the key criteria you should consider when selecting a CMS to ensure interoperability with the rest of your customer experience management tools. Posted: 02 May 2013 \| Published: 02 May 2013 TOPICS: Content Delivery \| Content Management \| Content Management Software \| Content Management Systems \| CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| eCommerce \| Enterprise Content Management \| Personalization \| Web Content Management

Trends in Enterprise Mobility sponsored by ComputerWeekly.com WHITE PAPER: This research report from Comptia offers advice to organisations on provisioning mobile devices, assesses the benefits of mobile and identifies the challenges of remote working. Posted: 22 Apr 2013 \| Published: 22 Apr 2013 TOPICS: eCommerce \| Laptop Computers \| M2M Communications \| Mobile Device Management \| Mobile Workers \| Security Policies \| Smart Phones \| Social Computing \| Social Networking \| Tablet PC \| Telecom Provisioning \| Videoconferences \| VoIP \| VPN

MOBILE OPTIMIZATION: How Testing on Smartphones and Tablets Lifts Conversion sponsored by WebTrends WHITE PAPER: In this white paper, discover a new set of best practices for optimizing and monetizing mobile development, focusing on CRM, layout, and usability. Read on for more information and best practices on testing and optimization, segmentation and targeting, case studies of successful mobile migrations, and more. Posted: 16 Apr 2013 \| Published: 16 Apr 2013 TOPICS: eCommerce \| Mobile CRM \| Mobile Payments \| Smart Appliances \| Smart Phones \| User Experience

Load Factor: performance testing for web applications sponsored by Hewlett-Packard Company WHITE PAPER: This resource describes the importance of measuring application performance. Inside, discover load and performance testing best practices and see how you can make a successful performance testing process – click through to read on today. Posted: 01 Mar 2013 \| Published: 31 May 2012 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Application Performance Management Software \| eCommerce \| Internet Applications Software \| Internet Traffic Management \| Software Testing \| Web Applications Management \| Web Applications Software

Dynamic Web Acceleration: What is it, who needs it, how it works sponsored by CDNetworks WHITE PAPER: Delivering web applications over the Internet and ensuring reasonable response times for users around the globe is a significant challenge. Read the white paper to find out how Dynamic Web Acceleration can accelerate highly dynamic and interactive web applications aimed at a global audience. Posted: 04 Oct 2012 \| Published: 04 Oct 2012 TOPICS: Application Deployment \| Application Infrastructure \| Application Integration \| Application Monitoring \| Application Performance Management \| Applications Management \| Content Delivery \| Content Management \| eCommerce \| HTTP \| TCP \| Web Applications Architectures \| Web Applications Management \| Web Content Management \| Web Hosting

How to tackle trust and co-operation sponsored by ComputerWeekly.com WHITE PAPER: It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future. Posted: 25 Oct 2011 \| Published: 10 Nov 2010 TOPICS: eCommerce \| eCommerce Services \| eCommerce Software

Empowered Customers Drive Collaborative Business Evolution sponsored by IBM WHITE PAPER: Read this groundbreaking new study, conducted by Forrester Consulting on behalf of IBM, to understand how empowered customers are changing the way business is doing business—today and in the future. Posted: 13 Aug 2012 \| Published: 31 May 2012 TOPICS: Collaborative Commerce \| Customer Satisfaction \| Customer Service \| eCommerce \| Marketing \| Mobile CRM \| Mobile Device Management \| Web Applications Management

The Total Economic Impact of IBM® Exceptional Web Experience sponsored by IBM WHITE PAPER: Delivering an optimal web experience not only helps you engage with your customers, partners, and employees but also improves relationships and increases your competitive advantage. This resource explores why investing in web experience solutions can help you achieve this. Posted: 09 Aug 2012 \| Published: 30 Mar 2012 TOPICS: Call Centers \| Collaboration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| eCommerce \| Unified Messaging \| Unified Messaging Systems \| Web Content Management \| Web Development \| Web Hosting \| Web Site Design \| Web Site Monitoring

Gartner Magic Quadrant: Selecting a vendor sponsored by IBM WHITE PAPER: The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors. Posted: 17 May 2012 \| Published: 03 Nov 2011 TOPICS: Business IT Alignment \| Business Management \| Business Process Management \| Business Process Management Software \| CIOs \| eCommerce \| eCommerce Services \| Vendor Selection \| Vendors

Exalogic & Exadata: The Optimal Platform for ATG sponsored by Oracle Corporation WHITE PAPER: Download this white paper to learn about the market-leading e-Commerce solution and how improved performance can lead to increased conversion rates and higher revenue. Posted: 06 Mar 2012 \| Published: 06 Jan 2012 TOPICS: Cloud Computing \| Database Administration \| Database Design \| Database Management \| Database Performance Management \| Databases \| eCommerce \| eCommerce Software \| Oracle (Product)

How to retain customer loyalty in the competitive retail market sponsored by Infor CRM WHITE PAPER: Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. Posted: 16 Jan 2012 \| Published: 16 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| eCommerce \| Web 2.0 \| Web Content Management

Vision Paper: Exceptional Experiences:The key to customer engagement sponsored by IBM WHITE PAPER: The online world is one vast opportunity for growing your business. As the Internet continues to grow, with nearly two billion people and billions of devices already connected, most companies now rightly focus much of their marketing energy on getting the most return from all Internet channels. Posted: 01 Dec 2011 \| Published: 01 Dec 2011 TOPICS: Brand Loyalty \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| eCommerce \| Social Computing \| Web Development

Mobile Optimization – It’s Now or Never sponsored by AT&T Corp WHITE PAPER: Read this article to discover best practices for creating a a consumer-friendly, mobile shopping experience. Posted: 21 Sep 2011 \| Published: 21 Sep 2011 TOPICS: eBusiness \| eCommerce \| Mobile Device Management \| Mobile Payments \| Networking \| Wireless Computing \| Wireless Industry \| Wireless Internet \| Wireless Marketing \| Wireless Networks

5 Mistakes Auditing Virtual Environments (You Don't Want to Make) sponsored by HyTrust WHITE PAPER: Read this expert guide to ensure your virtual environment is in compliance with PCI DSS 2.0 and avoid common errors made in the auditing process. Posted: 21 Jul 2011 \| Published: 21 Jul 2011 TOPICS: Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| Customer Data Management \| Data Center Management \| Data Centers \| Data Security \| eCommerce \| Virtualization Security

QSA Tokenization Broker Assessors Guide sponsored by Intel WHITE PAPER: Tokenization has become popular as a way of strengthening the security of credit card and e-commerce transactions while minimizing the cost and complexity of compliance. In this white paper, learn about a tokenization approach that can reduce compliance costs in both data center and private cloud environments. Posted: 10 May 2011 \| Published: 10 May 2011 TOPICS: Compliance Best Practices \| Credit Cards \| eCommerce \| Payment Card Industry \| Payment Card Industry Data Security Standard \| Payment Card Industry Data Security Standard Compliance \| Security \| Security Tokens

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth sponsored by Oracle Corporation WHITE PAPER: E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. Posted: 26 Apr 2011 \| Published: 26 Apr 2011 TOPICS: CRM \| CRM Best Practices \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| eCommerce \| eCommerce Services

Cross-Channel Commerce: A Consumer Research Study sponsored by Oracle Corporation WHITE PAPER: The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers. Posted: 25 Apr 2011 \| Published: 25 Apr 2011 TOPICS: Channel Management \| Consumer Market \| Customer Profiles \| Customer Satisfaction \| Customer Self-Service \| eCommerce \| eCommerce Services \| Online Shopping

Mobility is Sweeping Across the Enterprise sponsored by SAP America, Inc. WHITE PAPER: Learn about the momentum behind enterprise mobility and about SAP's plans for keeping up. Posted: 23 Mar 2011 \| Published: 23 Mar 2011 TOPICS: Business Systems \| eCommerce \| Enterprise \| Enterprise Systems \| Mobile CRM \| SAP (Product)

Eradicate Cross-Site Scripting sponsored by Veracode, Inc. WHITE PAPER: The rise of e-commerce has generated a concurrent surge of Internet crime into a multi-billion-a-year industry, as criminals follow the money, the countless potential online victims and the vulnerability of web applications to easy exploitation. Posted: 28 Feb 2011 \| Published: 28 Feb 2011 TOPICS: Application Monitoring \| Automatic Test Equipment (for Electronics Equipment) \| Cross-Site Scripting \| Cybersecurity \| eCommerce \| Security Systems

How to Win Customers and Build Trust Online: What smart companies are doing to build trust and use it to create competitive advantage online sponsored by VeriSign EMEA WHITE PAPER: If you can make your site more trustworthy, you can turn customer concerns to your advantage. Learn how trust can be a competitive advantage, and how to go about establishing trust among customers in this white paper. Posted: 18 Feb 2011 \| Published: 18 Feb 2011 TOPICS: eCommerce \| eCommerce Services \| Online Payments \| Security Management \| Security Standards \| SSL

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ECOMMERCE DEFINITION (continued): … Data Interchange (EDI), the business-to-business exchange of data.email, <term>instant messaging</term> and <term>social networking</term> as media for reaching prospects and established customers.Business-to-business buying and selling.The security of business transactions.E-tailing or The Virtual Storefront and the Virtual MallAs a place for direct retail shopping, with its 24-hour availability, a global reach, the ability to interact and provide custom information and ordering, and multimedia prospects, the Web is a multi-billion dollar source of revenue for …
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