IT Pays to Specialize in a Vertical Market: How IT Solutions Providers Can Grow Through a Targeted Approach to Marketing and Sales
sponsored by ConnectWise
WHITE PAPER:
This resource presents how IT solution providers can grow through a targeted approach to marketing and sales by focusing on specific industries or types of businesses.
Posted: 06 Jan 2012 | Published: 06 Jan 2012
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CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry
sponsored by Infor CRM
WHITE PAPER:
This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.
Posted: 07 Feb 2012 | Published: 07 Feb 2012
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Case study: How the hotel industry’s no. 1 IT provider stopped missing SLAs
sponsored by Hewlett-Packard Company
WHITE PAPER:
Access this case study to learn how MICROS Inc. consolidated and virtualized its servers to accommodate growth in the face of data center space and power limitations.
Posted: 08 Dec 2011 | Published: 08 Dec 2011
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Customer Experience Management Best Practices For Travel and Hospitality: Five Ways to Increase Conversion and Adoption Rates
sponsored by Tealeaf
WHITE PAPER:
In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Setting the Industry Benchmark in WLAN Performance
sponsored by HP and Intel
WHITE PAPER:
802.11n wireless local area networks (WLANs) have several distinct advantages over similar technologies. This white paper discusses them and also reveals how to get the highest data rates for the lowest cost.
Posted: 27 Dec 2011 | Published: 27 Dec 2011
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WFM Tips And Strategies To Ensure Compliance
sponsored by Infor
WHITE PAPER:
This white paper details workforce management (WFM) solutions to help employers avoid the penalties of non-compliance.
Posted: 12 Dec 2011 | Published: 12 Dec 2011
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Creating Business Value Through Location-Based Intelligence
sponsored by SAP America, Inc.
WHITE PAPER:
In this white paper, we introduce geographic data services and discuss how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios.
Posted: 22 Mar 2011 | Published: 22 Mar 2011
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Bloomberg BusinessWeek - How To Achieve a Great and Profitable Customer Experience
sponsored by SAP America, Inc.
WHITE PAPER:
Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg Businessweek Research Services, 2011)
Posted: 23 Mar 2011 | Published: 23 Mar 2011
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Address all your CRM needs with one system
sponsored by Infor CRM
WHITE PAPER:
Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.
Posted: 19 Dec 2011 | Published: 19 Dec 2011
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Forrester's Converged Infrastructure: Attitudes and Acceptance
sponsored by HP and Intel
WHITE PAPER:
Because perceptions of converged infrastructure (CI) often vary in the IT industry, HP and Intel contracted Forrester Consulting to survey IT decision-makers internationally on benefits and barriers to implementation of CI. Learn the results of that survey in this white paper.
Posted: 03 Jan 2012 | Published: 03 Jan 2012
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Yahoo, Amex talk up different customer service approaches
sponsored by Infor CRM
EGUIDE:
Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.
Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Global Disaster Recovery (DR) Index 2012
sponsored by ComputerWeekly.com
IT BRIEFING:
The Acronis Global Disaster Recovery (DR) index is an annual benchmark of businesses disaster recovery preparations worldwide.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
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Metromedia Case Study: Hotels Can Improve Efficiency and Better Manage Guest
sponsored by BlackBerry
CASE STUDY:
Access this case study to learn how a hotel developed an application to help coordinates guest requests among employees for addressing things like getting new towels or replacing light bulbs.
Posted: 26 Sep 2011 | Published: 26 Sep 2011
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Splunk for Big Data
sponsored by Splunk
WHITE PAPER:
This white paper details an enterprise system for managing and analyzing machine data.
Posted: 10 Feb 2012 | Published: 10 Feb 2012
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Building a Strong Customer Experience
sponsored by Infor CRM
EGUIDE:
Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
Posted: 09 Jan 2012 | Published: 09 Jan 2012
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Station Casinos uses workload automation solution to deliver smoother audits and increase customer loyalty
sponsored by Cisco Systems, Inc.
WHITE PAPER:
In this brief white paper, Jeff Martin, Station Casinos’ director of business intelligence (BI), provides specific examples of the types of problems that the company wanted to solve, and offers insight into the specific job scheduling solution it selected to overcome its challenges.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
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Data Grids & SOA
sponsored by Oracle Corporation
WHITE PAPER:
This white paper demonstrates that a data grid infrastructure, built with clustered caching, can help you avoid "weak link" vulnerabilities that can sabotage SOA strategies. Discover why the data grid offers improved data access that can create a competitive edge, improve financial performance, and sustain customer loyalty.
Posted: 09 Sep 2009 | Published: 09 Sep 2009
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Data Grids & SOA
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
This white paper demonstrates that a data grid infrastructure, built with clustered caching, can help you avoid "weak link" vulnerabilities that can sabotage SOA strategies. Discover why the data grid offers improved data access that can create a competitive edge, improve financial performance, and sustain customer loyalty.
Posted: 06 Oct 2010 | Published: 06 Oct 2010
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Jumpstart Your Cloud Initiatives with Automated Provisioning
sponsored by CA Technologies.
WHITE PAPER:
Data center virtualization and cloud computing strategies are being rapidly implemented across IT infrastructures. This white paper describes how virtualization and cloud initiatives are creating new types of management challenges across physical and virtual data center environments and how you can overcome these challenges.
Posted: 13 Jun 2011 | Published: 13 Jun 2011
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Enhancing the Customer Experience with Loyalty Management
sponsored by SAP America, Inc.
WHITE PAPER:
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
Posted: 27 Apr 2009 | Published: 27 Apr 2009
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Insecurity of Privileged Users - Global Survey of IT Practitioners
sponsored by Hewlett-Packard Limited
WHITE PAPER:
This study, conducted by Ponemon Institue, examines the risks inherent in poor control and oversight of privilege users. View now to uncover the key findings and what can be done to minimize risk.
Posted: 25 Jan 2012 | Published: 25 Jan 2012
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Global sourcing trends 2011
sponsored by ComputerWeekly.com
WHITE PAPER:
At the beginning of each year, we survey Morrison & Foerster’s Global Sourcing Group lawyers in Asia, Europe, and the United States regarding the current state of the world’s outsourcing market and emerging trends likely to shape that market over the next twelve months.
Posted: 24 Oct 2011 | Published: 24 Oct 2011
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The Customer Loyalty Conundrum
sponsored by SAP America, Inc.
WHITE PAPER:
In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs.
Posted: 06 Feb 2012 | Published: 06 Feb 2012
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From the Shop Floor to the Front Office: Taking a Fresh Look at Manufacturing ERP Options
sponsored by IQMS
WHITE PAPER:
Selecting a supplier for manufacturing ERP solutions is more important than ever before, due to the increasingly complex set of business processes involved. Manufacturers now require the ability to share data in real time across all functional areas touching the manufacturing process. This paper takes a fresh look at manufacturing ERP options.
Posted: 21 Apr 2011 | Published: 21 Apr 2011
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Eleven Myths about 802.11 Wi-Fi Networks
sponsored by Global Knowledge
WHITE PAPER:
In this paper examine 11 such myths and explore ways to use correct information about wireless LANs to make your networks scalable, secure and satisfying to your users.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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Best Practices when Evaluating Cloud Computing Services
sponsored by Insight Integrated Systems
EGUIDE:
In this expert e-guide, find out how you can evaluate cloud computing services to find the best fit for your company. Review critical factors to consider, such as cost, SLAs, APIs, security and more.
Posted: 11 Jan 2012 | Published: 11 Jan 2012
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