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Pervasive Computing

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ALSO CALLED: Transparent Computing, Ubiquitous Computing
DEFINITION: Pervasive computing is the trend towards increasingly ubiquitous (another name for the movement is ubiquitous computing), connected computing devices in the environment, a trend being brought about by a convergence of advanced electronic - and particularly, wireless - technologies and the Internet. Pervasive computing devices are not personal computers as we tend to think of them, but very tiny - even  … 

Pervasive Computing definition sponsored by SearchNetworking.com, powered by WhatIs.com an online computer dictionary
Pervasive Computing Reports
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3-2-1 Contact: The Call Center in a Multichannel World
sponsored by SearchCRM
EGUIDE: There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.
Posted: 28 Aug 2013 | Published: 28 Aug 2013

SearchCRM

AI: Beyond the hype
sponsored by ComputerWeekly.com
EGUIDE: Artificial Intelligence is red hot. But what lies beyond the hype? Once it was big data, then cloud, now it is artificial intelligence, and that sub-set of it which is machine learning, that's generating more heat than light. Is there business value here?
Posted: 06 Nov 2017 | Published: 06 Nov 2017

ComputerWeekly.com

Artificial intelligence, for real
sponsored by ComputerWeekly.com
EGUIDE: This e-guide features some of our coverage of AI: showing it realised for business benefit, interacting with the containerisation trend and cyber-security and cogitated upon with scholarly seriousness.
Posted: 03 Dec 2018 | Published: 03 Dec 2018

ComputerWeekly.com

Best Practices in Customer Experience Management
sponsored by SearchCRM
EGUIDE: This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
Posted: 19 Nov 2013 | Published: 19 Nov 2013

SearchCRM

'Big Data' Will Have a Big Impact on MDM Strategy
sponsored by IBM
EGUIDE: In today's fast-paced tech environment, popular trends such as social media, cloud computing, and big data will all have a huge impact on MDM, and you need to be prepared for how to deal with the changes. Check out this expert e-guide to discover insights on leveraging MDM tools and strategies to tackle big data and other BI trends.
Posted: 10 Apr 2013 | Published: 10 Apr 2013

IBM

10 tips to integrate mobile and social marketing
sponsored by IBM
WHITE PAPER: In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels.
Posted: 18 Feb 2014 | Published: 30 Nov 2013

IBM

2016 Gartner Magic Quadrant for the CRM Customer Engagement Center
sponsored by Salesforce
WHITE PAPER: Salesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.In the age of the customer, nothing is more important than customer service. Service Cloud customers agree.
Posted: 08 Jul 2013 | Published: 13 May 2013

Salesforce

3 Pillars of Customer Experience in Today's Connected World
sponsored by Salesforce.com
WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
Posted: 19 Jan 2015 | Published: 19 Jan 2015

Salesforce.com

3-2-1 Contact the Call Center
sponsored by SearchCRM
WHITE PAPER: Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
Posted: 31 Jan 2013 | Published: 31 Jan 2013

SearchCRM

5 Tips For Setting Measurable Social Media Goals
sponsored by MarketWired
WHITE PAPER: While social media offers your business a variety of opportunities to grow its customer base, increase brand awareness, and drive revenue, those benefits are unattainable without a solid strategy in place. To realize your social media goals, you need to first determine metrics and measurements of your strategy's success.
Posted: 20 Feb 2014 | Published: 20 Feb 2014

MarketWired

6 Things Every Manager Should Know About Microsoft Sharepoint
sponsored by Rackspace Hosting
WHITE PAPER: Wouldn’t it be great if you could quickly find company information, work closely with teams in different locations, and securely share documents with major customers? You can do all that with SharePoint. This resource presents six key concepts that every IT pro should be aware of before adopting SharePoint into the enterprise
Posted: 11 Oct 2011 | Published: 11 Oct 2011

Rackspace Hosting

7 Steps To Getting A Handle On Social Application In Your Enterprise
sponsored by Jive Software
WHITE PAPER: Social media is a huge part of your employees' personal lives, so why shouldn't it be integrated into their work lives as well? While some executives might be wary of incorporating social media in the workplace, they really shouldn't be. With the right management tactics, you can get the benefits of social media while still remaining in control.
Posted: 14 Jan 2014 | Published: 31 Dec 2013

Jive Software

8 Steps to a Better Social Media Strategy
sponsored by Oracle Corporation
WHITE PAPER: The following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet.
Posted: 05 Nov 2013 | Published: 05 Nov 2013

Oracle Corporation

8 Ways To Build Your Brand Using Social Media
sponsored by MarketWired
WHITE PAPER: Savvy companies are integrating social media into their marketing plans in order to take advantage of opportunities such as lead generation, real-time customer service, and interaction with brand evangelists. In this white paper, learn eight tips to help you reap the opportunities and build your brand with social media.
Posted: 26 Feb 2014 | Published: 26 Feb 2014

MarketWired

A New Charter for HR
sponsored by Jive Software
WHITE PAPER: In this white paper, Stowe Boyd of GigaOM Research explores:The current state of the workforce: What is the new normal? How HR and technology leaders can work together to responsibly invest in social technologies? What HR must become to embrace the modern workplace and earn a seat at the executive table.
Posted: 14 Feb 2014 | Published: 14 Feb 2014

Jive Software

A Practical Guide to Java Success with Crafter CMS
sponsored by Crafter Software_Rivet Logic
EBOOK: The following e-book introduces and thoroughly explains how to master the craft of Java-based, CMS driven websites and applications.
Posted: 21 Oct 2013 | Published: 21 Oct 2013

Crafter Software_Rivet Logic

Aberdeen Group: The 2011 Growth Imperative: Optimizing Speed and Cost in New Product Development
sponsored by IBM
ANALYST REPORT: This Aberdeen Business Review found that over one half of manufacturers are focused on profitability and margin growth.  The review offers insight into how leading companies are approaching the task to excel in innovation and new product development despite lean organizations budgets.
Posted: 10 Nov 2011 | Published: 31 Oct 2010

IBM

About T-Mobile USA
sponsored by Jive Software
CASE STUDY: Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time.
Posted: 20 Jun 2013 | Published: 20 Jun 2013

Jive Software

Advanced Identity Tracking for Social Networking Sites
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This resource details the methods used to assist social networking sites in identifying online predators and thwarting potentially serious attacks. View now to learn more!
Posted: 22 Apr 2013 | Published: 31 May 2012

Hewlett Packard Enterprise

AIIM Industry Watch, Social Business Systems: success factors for Enterprise 2.0 applications
sponsored by IBM
WHITE PAPER: In this report, look at the business drivers and adoption levels for social business, the benefits and issues being highlighted by users, and what platforms and infrastructures are being used for delivery.
Posted: 25 Oct 2011 | Published: 25 Oct 2011

IBM

All Mobile, All the Time: Can Businesses Make the Leap?
sponsored by IBM
EBOOK: Consult this white paper to learn how to manage the increasing array of data sources. Find out how you can ensure that your valuable data is accurate and accessible. Explore the changes the mobile revolution is causing your enterprise and the values you need to establish to have successful BI by reading this resource now.
Posted: 26 Feb 2013 | Published: 26 Feb 2013

IBM

Analysts on CRM: How mobile, social, analytics are reshaping strategies
sponsored by IBM
EGUIDE: In this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Anticipate, engage and deliver exceptional web experiences
sponsored by IBM
WHITE PAPER: View this white paper to learn more about how social business is growing. It is becoming a major component of business strategies and reflects the way businesses manage both customers and information. Learn how you can help your customers and employees with better social business by reading this resource now.
Posted: 09 Apr 2013 | Published: 09 Apr 2013

IBM

Becoming a Social Business: Social Business Enterprise Strategy Accelerator
sponsored by IBM
WHITE PAPER: The way people interact and form relationships is changing, social business is the way of the future. This resource explains more about the opportunities that social business provides. It discusses how to go about adopting social media for both external and internal purposes, read on to learn more tips on transitioning to the social enterprise.
Posted: 16 Jul 2013 | Published: 16 Jul 2013

IBM

Best Practices in Customer Experience Management
sponsored by IBM
EGUIDE: In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM
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