Pervasive Computing

Pervasive Computing Reports
E-Guide: New Malware Threats Require New Antimalware Protection Strategy
sponsored by SearchSecurity.com
EGUIDE: This expert e-guide examines emerging threats and malware that are targeting smartphones, mobile apps, social media, and cloud services. Inside, discover essential strategies and best practices for mitigating these risks and ensuring enterprise security.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchSecurity.com

Enterprise Social Tools Need UC Integration to Thrive
sponsored by SearchSecurity.com
EGUIDE: This expert E-Guide from SearchUnifiedCommunications.com explores why enterprise social networking tools need to be integrated with your everyday unified communications (UC) tools to be successful and unveils the benefits such an effort can provide.
Posted: 19 Apr 2013 | Published: 19 Apr 2013

SearchSecurity.com

CRM Analytics: How to Make the Most of Customer Data
sponsored by SearchCRM
EBOOK: The right combination of technology and human resources behind CRM analytics can provide a competitive advantage. Discover how you can empower sales, marketing, and customer service teams to make smarter, data-driven decisions with CRM analytics.
Posted: 22 Jan 2016 | Published: 22 Jan 2016

SearchCRM

CRM guide: How social is changing the strategy
sponsored by IBM
EGUIDE: Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc.
Posted: 24 Feb 2014 | Published: 24 Feb 2014

IBM

Customer Engagement Strategies Hinge on Social Media Savvy
sponsored by Bazaarvoice
EGUIDE: Social media plays an important role in customer engagement strategies, but many sales and marketing teams struggle with how to use social platforms. This guide features insights from Sales Machine 2016, a two-day sales best practices and technology convention. Learn how you can use social media as an effective customer engagement tool.
Posted: 20 Oct 2016 | Published: 19 Oct 2016

Bazaarvoice

Customer Experience Exchange E-Zine: Taking a swing at social CRM
sponsored by SearchCRM
EZINE: This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Posted: 16 May 2012 | Published: 16 May 2012

SearchCRM

Customer Strategies & Technologies Summit 2014
sponsored by Gartner
BROCHURE: View this brochure to learn about Gartner's 2014 Customer Strategies and Technologies Summit, taking place on April 28-29, 2014 in London, UK. Get a sneak preview of the schedule of events, including keynote speeches from Gartner VPs and solution provider sessions.
Posted: 04 Feb 2014 | Published: 31 Dec 2013

Gartner

CW Buyer's Guide: Big Data Infrastructure
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Computer Weekly looks at the mindset and technology infrastructure businesses need to analyse big data.
Posted: 11 Mar 2013 | Published: 11 Mar 2013

ComputerWeekly.com

CW Europe – March Edition
sponsored by ComputerWeekly.com
EZINE: Never have we been so open about the information we share online, without so little concern for our privacy. In this issue of CW Europe read how the increase in social media usage has created new privacy concerns for businesses.
Posted: 05 Mar 2013 | Published: 05 Mar 2013

ComputerWeekly.com

CW Special report on Wipro
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance.
Posted: 23 Nov 2012 | Published: 23 Nov 2012

ComputerWeekly.com

CyberAgent translates blog user insights into a more engaging experience
sponsored by IBM
WHITE PAPER: View this white paper to learn how Japan's largest blog service provider, CyberAgent, found a way to create a new level of engagement and loyalty among its blog readers. By developing an analytics framework that enabled a new kind of insight into blogging preferences and behavior.
Posted: 29 Apr 2013 | Published: 29 Apr 2013

IBM

Delivering Positive Multi-Channel Customer Experiences
sponsored by Microsoft India
EGUIDE: This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

Microsoft India

Developing a Road Map to an Exceptional Web Experience
sponsored by IBM
WHITE PAPER: When it comes to web experiences, customers have high expectations. Consult this resource to learn how you can provide innovative, high-value user experience solutions to satisfy your customers. It explains how to deliver resources that draw from user experience and knowledge.
Posted: 16 Jul 2013 | Published: 16 Jul 2013

IBM

E-Book: SOA: Technical Opportunities, Social Challenges
sponsored by Progress
EBOOK: In this paper you will learn how SOA can directly influence the success of your business, which will result from your business’ ability to participate in these new, more dynamic, federated communities. Read on to learn how social orientation is driving both new SOA technology needs and management changes in how technology is delivered and governed.
Posted: 05 Feb 2010 | Published: 05 Feb 2010

Progress

E-Guide: Best practices for SAP in-memory analytics applications
sponsored by SAP America, Inc.
EGUIDE: This e-guide gives insight to SAP's application launch plans for the year.
Posted: 13 Oct 2011 | Published: 13 Oct 2011

SAP America, Inc.

E-Guide: Creating an Effective Social Analytics Program
sponsored by IBM
EGUIDE: Read this e-guide to discover the tricks of effective social media analytics, including:knowing, up front, what you hope to achieve with the data; bringing in an analytics software vendor or service provider if you don't plan on analyzing large quantities of data; and using social analytics as a crisis aversion tool.
Posted: 21 Dec 2012 | Published: 21 Dec 2012

IBM

E-Guide: Harnessing Social Analytics
sponsored by IBM
EGUIDE: In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.
Posted: 21 Dec 2012 | Published: 21 Dec 2012

IBM

E-Guide: Social Analytics: Opportunities and Challenges
sponsored by IBM
EGUIDE: Read this e-guide to learn how social media analytics can help businesses improve marketing by quantifying customer value at different stages of the life cycle, but also that they need tools like in-memory computing to provide real-time analysis of vast volumes of customer behavior data.
Posted: 21 Dec 2012 | Published: 21 Dec 2012

IBM

Editorial Tip: CRM Expert Predictions for 2011
sponsored by Infor
EGUIDE: With 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience.
Posted: 14 Feb 2011 | Published: 14 Feb 2011

Infor

Editorial Tip: Measuring the ROI of Social CRM: No easy task
sponsored by Infor
EGUIDE: As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.
Posted: 14 Feb 2011 | Published: 14 Feb 2011

Infor

Effectively Leveraging CRM Analytics
sponsored by MicroStrategy
EGUIDE: This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

MicroStrategy

eGuide: Best practices for streamlined, successful case outcomes
sponsored by IBM
EGUIDE: Great case management results don't happen by magic, and they don't even happen just by hard work. They're often due to following proven best practices. This e-guide will introduce readers to our tried-and-true best practices for effective case management and five potential barriers to successful case outcomes—and advice for addressing them.
Posted: 15 Nov 2011 | Published: 15 Nov 2011

IBM

Enabling the Business with Social Relationship Platforms
sponsored by Hootsuite
WHITE PAPER: Social media is quickly becoming a key part of enterprise business strategy. According to an IDG Research survey, 73% of respondents expect it to be critical or very important in the coming years. So how can CIOs prepare for and encourage the adoption of social media in the enterprise in a secure, compliant way?
Posted: 10 Apr 2014 | Published: 10 Apr 2014

Hootsuite

Enterprise Collaboration Strategy: Tips for Success and Best Practices for Making the Business Case
sponsored by Jive Software
EGUIDE: Access the following expert e-guide to join Dawn Lacallade, the director of social strategy and content programming at LiveWorld in San Jose, Calif., to explore the top 10 tips for enabling a successful enterprise collaboration strategy.
Posted: 20 Mar 2014 | Published: 20 Mar 2014

Jive Software

Everything You Need to Know About Business Social Collaboration
sponsored by Cisco
EGUIDE: This expert e-guide covers the convergence of unified communications and collaboration and social software to create collaborative communications.
Posted: 16 Jan 2014 | Published: 16 Jan 2014

Cisco