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Computer Weekly – 26 September 2023: Preparing for post-quantum cryptography sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, our latest buyer's guide assesses the challenges for cryptography in the emerging era of quantum computing. Google Cloud experts explain how the internet giant is preparing its datacentres for a world of AI. And we examine the privacy, compliance and backup issues from generative AI. Read the issue now. Posted: 22 Sep 2023 \| Published: 26 Sep 2023 TOPICS: Artificial Intelligence \| Autonomic Computing \| Autonomous Systems \| Backups \| CIOs \| Cloud Computing \| Cloud Security \| Compliance Best Practices \| Cybersecurity \| Data Center Construction \| Data Center Infrastructure Efficiency \| Data Encryption \| Data Security \| Encryption Standards \| Privacy Rights

Computer Weekly – 27 April 2021: Justice at last in Post Office IT scandal sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, 12 years after we broke the story, victims of the Post Office IT scandal finally have their criminal convictions overturned. We take a virtual tour of a Microsoft datacentre and meet a server called 'Mega-Godzilla Beast'. And we find out how technology is transforming Nationwide Building Society. Read the issue now. Posted: 26 Apr 2021 \| Published: 27 Apr 2021 TOPICS: Artificial Intelligence \| Autonomic Computing \| Broadband Equipment \| Broadband Wireless Networks \| Broadband Wireless Services \| CIOs \| Data Centers \| Digital Asset Management \| Email Security \| Microsoft Virtual Server \| Network Architectures \| Network Infrastructure \| Robots \| Storage Architectures \| Storage Infrastructure

Computer Weekly – 6 December 2022: Is Twitter still safe, and should you stop using the platform? sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, with a litany of security and compliance issues caused by Elon Musk's takeover of Twitter, we ask if it's still safe for enterprises. Our latest buyer's guide examines the technologies and best practices behind data visualisation. And we look at the emerging devices for accessing the metaverse. Read the issue now. Posted: 02 Dec 2022 \| Published: 06 Dec 2022 TOPICS: Artificial Intelligence \| Cybersecurity \| Data Analytics \| Data Communications Services \| Data Management \| Data Quality \| Data Visualization \| Internet Infrastructure \| Internet Standards \| Social Computing \| Social Networking \| Staffing \| Virtual Reality Modeling Language \| Work Environment

Computer Weekly – 9 July 2019: Steering a voyage to the cloud at Maersk sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how the world's largest shipping company, Maersk, is steering a course to public cloud. We analyse SAP's latest attempts to ease customers' software licensing concerns. And we hear how one London borough, Hackney, is taking a lead in transforming digital government across the capital. Read the issue now. Posted: 08 Feb 2021 \| Published: 09 Jul 2019 TOPICS: CIOs \| Cloud Computing \| Collaboration \| Collaborative Applications Software \| Data Management \| High Performance Computing \| Infrastructure as a Service (IaaS) \| Privacy Rights \| SAP (Product) \| Social Computing \| Social Networking \| Software Licensing

E-Guide: New Malware Threats Require New Antimalware Protection Strategy sponsored by TechTarget Security EGUIDE: This expert e-guide examines emerging threats and malware that are targeting smartphones, mobile apps, social media, and cloud services. Inside, discover essential strategies and best practices for mitigating these risks and ensuring enterprise security. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Internet Security \| Malware \| Mobile Device Management \| Phishing \| Security \| Security Best Practices \| Security Management \| Security Threats \| Smart Phones \| Social Computing \| Virus Protection

Contact Center Metrics and Performance Management sponsored by Five9 EGUIDE: This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results. Posted: 21 May 2014 \| Published: 21 May 2014 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| CRM \| Customer Satisfaction \| Metrics \| Mobile CRM \| Social Computing

Contact Centers Evolve with Advanced Technologies sponsored by Desk.com (A Salesforce Company) EGUIDE: Contact center modernization introduces several challenges, including legacy application integration and managing a growing amount of customer data from new channels. Consult this exclusive e-guide to learn how to overcome the hurdle of legacy application integration with new systems, and how to create a realistic modernization roadmap. Posted: 24 Mar 2014 \| Published: 24 Mar 2014 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| Social Computing

Creating a Smarter Workforce for Market Leadership sponsored by IBM WEBCAST: With today's changing workforce dynamics and economic challenges, business leaders are turning their focus to their most valuable asset -- their people. View this webcast to find out how organizations who engage and motivate their people can achieve significant competitive differentiation and market leadership. Posted: 15 Jul 2013 \| Premiered: Jul 15, 2013 TOPICS: Employee Performance Management (EPM) \| Performance Testing \| Social Computing \| Social Networking \| Web 2.0

Creating ROI with Web Experience Management sponsored by OpenText EGUIDE: In this E-Guide, learn tips on creating ROI with web experience management. Posted: 11 Sep 2013 \| Published: 11 Sep 2013 TOPICS: Social Computing \| Social Networking \| Web Content Management

CRM Analytics: How to Make the Most of Customer Data sponsored by TechTarget Customer Experience EBOOK: The right combination of technology and human resources behind CRM analytics can provide a competitive advantage. Discover how you can empower sales, marketing, and customer service teams to make smarter, data-driven decisions with CRM analytics. Posted: 22 Jan 2016 \| Published: 22 Jan 2016 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Social Computing \| Social Networking

CRM guide: How social is changing the strategy sponsored by IBM EGUIDE: Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc. Posted: 24 Feb 2014 \| Published: 24 Feb 2014 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| CRM Software \| Mobile CRM \| Social Computing

Customer Engagement Strategies Hinge on Social Media Savvy sponsored by Bazaarvoice EGUIDE: Social media plays an important role in customer engagement strategies, but many sales and marketing teams struggle with how to use social platforms. This guide features insights from Sales Machine 2016, a two-day sales best practices and technology convention. Learn how you can use social media as an effective customer engagement tool. Posted: 20 Oct 2016 \| Published: 19 Oct 2016 TOPICS: CRM \| Customer Data Integration \| Customer Retention \| Customer Satisfaction \| Data Analytics \| Data Integration \| Market Research \| Market Trends \| Marketing \| Sales \| Social Computing \| Social Networking

Customer Experience Exchange E-Zine: Taking a swing at social CRM sponsored by TechTarget Customer Experience EZINE: This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. Posted: 16 May 2012 \| Published: 16 May 2012 TOPICS: CRM \| CRM Best Practices \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Social Computing \| Social Networking \| Web 2.0

Customer Strategies & Technologies Summit 2014 sponsored by Gartner BROCHURE: View this brochure to learn about Gartner's 2014 Customer Strategies and Technologies Summit, taking place on April 28-29, 2014 in London, UK. Get a sneak preview of the schedule of events, including keynote speeches from Gartner VPs and solution provider sessions. Posted: 04 Feb 2014 \| Published: 31 Dec 2013 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Mobile CRM \| Sales \| Sales and Marketing Software \| Social Computing

CW Buyer's Guide: Big Data Infrastructure sponsored by TechTarget ComputerWeekly.com ESSENTIAL GUIDE: Computer Weekly looks at the mindset and technology infrastructure businesses need to analyse big data. Posted: 11 Mar 2013 \| Published: 11 Mar 2013 TOPICS: Analytic Applications Software \| Data Analytics \| Data Auditing \| Data Classification \| Data Collection \| Data Management \| Data Management Software \| Data Storage \| Databases \| Social Computing \| Social Networking \| Storage Devices \| Storage Management \| Storage Media \| Storage Systems

CW Europe – March Edition sponsored by TechTarget ComputerWeekly.com EZINE: Never have we been so open about the information we share online, without so little concern for our privacy. In this issue of CW Europe read how the increase in social media usage has created new privacy concerns for businesses. Posted: 05 Mar 2013 \| Published: 05 Mar 2013 TOPICS: Security \| Social Computing

CW Special report on Wipro sponsored by TechTarget ComputerWeekly.com ESSENTIAL GUIDE: This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance. Posted: 23 Nov 2012 \| Published: 23 Nov 2012 TOPICS: Analytic Applications Software \| Application Development \| Application Outsourcing \| Applications Management \| Business Intelligence \| Business Process Outsourcing \| Cloud Computing \| Consulting Services Industry \| Data Center Management \| Energy Efficiency \| Energy Industries \| Financial Services \| Governments \| Health Care Applications Software \| Information Management \| Infrastructure Management \| Life Sciences Industry \| Manufacturing \| Mobile Device Management \| Notebook Computers \| Offshore Outsourcing \| Outsourcing \| Product Development \| Public Sector \| RFID \| Server Appliances \| Social Computing \| Social Networking \| Supply Chains \| Telecommunications Industry \| Transportation Industry \| Windows 7

CyberAgent translates blog user insights into a more engaging experience sponsored by IBM WHITE PAPER: View this white paper to learn how Japan's largest blog service provider, CyberAgent, found a way to create a new level of engagement and loyalty among its blog readers. By developing an analytics framework that enabled a new kind of insight into blogging preferences and behavior. Posted: 29 Apr 2013 \| Published: 29 Apr 2013 TOPICS: Social Computing \| Social Networking \| Web 2.0

Delivering Positive Multi-Channel Customer Experiences sponsored by Microsoft India EGUIDE: This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing. Posted: 17 Jul 2014 \| Published: 17 Jul 2014 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Mobile CRM \| Social Computing

Developing a Road Map to an Exceptional Web Experience sponsored by IBM WHITE PAPER: When it comes to web experiences, customers have high expectations. Consult this resource to learn how you can provide innovative, high-value user experience solutions to satisfy your customers. It explains how to deliver resources that draw from user experience and knowledge. Posted: 16 Jul 2013 \| Published: 16 Jul 2013 TOPICS: Content Management \| Content Management Services \| Content Management Software \| Content Management Systems \| Social Computing \| Social Networking

E-Book: SOA: Technical Opportunities, Social Challenges sponsored by Progress EBOOK: In this paper you will learn how SOA can directly influence the success of your business, which will result from your business’ ability to participate in these new, more dynamic, federated communities. Read on to learn how social orientation is driving both new SOA technology needs and management changes in how technology is delivered and governed. Posted: 05 Feb 2010 \| Published: 05 Feb 2010 TOPICS: Collaboration \| ERP \| SLA \| SOA \| SOA Governance \| Social Computing \| Systems Management \| Value Chains \| Web Services

E-Guide: Best practices for SAP in-memory analytics applications sponsored by SAP America, Inc. EGUIDE: This e-guide gives insight to SAP's application launch plans for the year. Posted: 13 Oct 2011 \| Published: 13 Oct 2011 TOPICS: Data Management \| Data Warehouses \| Database Management \| Mobile Device Management \| SAP (Product) \| Social Computing

E-Guide: Creating an Effective Social Analytics Program sponsored by IBM EGUIDE: Read this e-guide to discover the tricks of effective social media analytics, including:knowing, up front, what you hope to achieve with the data; bringing in an analytics software vendor or service provider if you don't plan on analyzing large quantities of data; and using social analytics as a crisis aversion tool. Posted: 21 Dec 2012 \| Published: 21 Dec 2012 TOPICS: Business Intelligence \| Data Analytics \| Social Computing \| Social Networking \| Text Analytics \| Web 2.0

E-Guide: Harnessing Social Analytics sponsored by IBM EGUIDE: In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions. Posted: 21 Dec 2012 \| Published: 21 Dec 2012 TOPICS: Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Satisfaction \| Customer Service \| Data Analytics \| Social Computing \| Social Networking \| Text Analytics

E-Guide: Social Analytics: Opportunities and Challenges sponsored by IBM EGUIDE: Read this e-guide to learn how social media analytics can help businesses improve marketing by quantifying customer value at different stages of the life cycle, but also that they need tools like in-memory computing to provide real-time analysis of vast volumes of customer behavior data. Posted: 21 Dec 2012 \| Published: 21 Dec 2012 TOPICS: Business Intelligence \| Data Analytics \| Data Mining \| Predictive Analytics \| Social Computing \| Social Networking \| Text Analytics

Pervasive Computing Reports