Using analytics in DCM: Techniques and tips for doing the job well

Using analytics in DCM: Techniques and tips for doing the job well

Cover

Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information.

In this Tip Guide, ebizQ.com contributor Alan Earls offers practical advice for combining DCM and analytics, which can help users spot trends and glean other insights from case information.

Vendor:
IBM
Posted:
18 Nov 2011
Published
07 Nov 2011
Format:
PDF
Length:
6 Page(s)
Type:
eGuide
Language:
English
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