Knowledge Management Software

WHITE PAPER: SharePoint technology can provide your business with unprecedented levels of collaboration, but 40% of organizations currently using SharePoint report that the adoption rate is slower than expected due to a poor user experience. Read on to learn 5 simple steps that will enhance the SharePoint user experience and boost adoption rates.

Posted: 04 Dec 2012 | Published: 04 Dec 2012

WHITE PAPER: This paper examines how SharePoint 2010 is a sophisticated enterprise-level collaboration platform. Whether it’s creating wikis and micro-blogging, or document sharing and project management, SharePoint 2010 allows organizations to take collaboration to an entirely new level.

Posted: 22 Nov 2010 | Published: 22 Nov 2010

WHITE PAPER: It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.  

Posted: 13 Sep 2012 | Published: 01 Mar 2012

WHITE PAPER: Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.

Posted: 21 Jun 2012 | Published: 21 Jun 2012

WHITE PAPER: Knowledge is collected in a wide variety of documents (paper and electronic), and these documents are perhaps the most valuable assets for businesses. However, the challenges of managing and delivering documents across an enterprise are becoming increasingly difficult. Read this paper to find out more.

Posted: 20 May 2010 | Published: 19 May 2010

WHITE PAPER: Today, more than ever, businesses rely on a dependable desktop and laptop environment to drive revenues and growth. This whitepaper will discuss the three must-have principles that represent the most fundamental components that every IT organization must employ to realize a winning desktop management strategy.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: Output management saves the enterprise money by centralizing control of the output environment directly with IT professionals trained to efficiently resolve problems.

Posted: 14 Nov 2008 | Published: 01 Jul 2007

WHITE PAPER: This white paper provides an overview of the challenges associated with BPM. Gain insight into the importance of moving beyond a tactical approach to business process automation and workflow management toward a more strategic vision for BPM.

Posted: 28 Feb 2008 | Published: 01 Jan 2007

WHITE PAPER: Application development organizations have a wide variety of programming languages and technologies to choose from. In this white paper learn how Oracle Database 11g delivers a highly productive and powerful set of application development tools.

Posted: 20 Nov 2007 | Published: 01 Jun 2007

WHITE PAPER: Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development.

Posted: 01 Sep 2006 | Published: 01 Sep 2006