Video case study: Neiman Marcus empowers workforce with e-learning
sponsored by Cornerstone OnDemand
WEBCAST:
In this video case study, learn how the right e-learning strategy allowed luxury merchandise company Neiman Marcus to equip its workforce with the training and tools it needed to drive greater productivity, better customer support, and more.
Posted: 22 May 2013 | Premiered: May 22, 2013
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How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage
sponsored by Kofax, Inc.
WEBCAST:
This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle.
Posted: 05 Mar 2013 | Premiered: Mar 5, 2013
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Oracle Customer Experience: The Public Sector Experience
sponsored by Oracle Corporation UK Ltd
VIDEO:
This brief video outlines how the right technology can enable the public sector industry to greatly enhance their customer experience and foster loyalty. Watch now to find out the advantages of using innovative technologies like mobile applications, live-chat capabilities, and automated email reminders.
Posted: 20 Dec 2012 | Premiered: 20 Dec 2012
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The Business Value of CX: Attracting New Customers
sponsored by Oracle Corporation UK Ltd
VIDEO:
You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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Customer Experience: Empower Your Agents
sponsored by Oracle Corporation UK Ltd
VIDEO:
View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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Build Loyalty with an Exceptional Customer Experience
sponsored by Oracle Corporation UK Ltd
VIDEO:
Providing the ideal customer experience can turn prospects into loyal, lifetime customers -- a crucial aspect of a financial firm's future success. Watch this brief video to learn how an exceptional customer experience from the beginning can help your financial organization foster lifelong customer loyalty.
Posted: 10 Dec 2012 | Premiered: 10 Dec 2012
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Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management
sponsored by MarketTools, Inc.
WEBCAST:
Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.
Posted: 26 Jan 2011 | Premiered: Jan 26, 2011
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Introduction to Microsoft Dynamics CRM Online
sponsored by Microsoft
WEBCAST:
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
Posted: 09 Sep 2009 | Premiered: Sep 9, 2009
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