Business Management Reports

WHITE PAPER: Access this essential resource to discover five crucial steps to jump-start business and IT agility by becoming an instant-on enterprise, including planning, standardizing, virtualizing, and more.

Posted: 10 Oct 2011 | Published: 10 Oct 2011

CASE STUDY: This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration.

Posted: 10 Oct 2011 | Published: 10 Oct 2011

WHITE PAPER: Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.

Posted: 03 Oct 2011 | Published: 03 Oct 2011

WHITE PAPER: This IBM Redguide™ publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a high-level Social Business component diagram, highlights key capabilities, and includes customer case studies.

Posted: 01 Oct 2011 | Published: 01 Oct 2011

EGUIDE: This expert resource explains the differences between two methods of data center outsourcing management (IaaS and DCaaS). Discover which makes sense for your business, and learn about the pros and cons of collocation, including ensured uptime and increased security.

Posted: 01 Oct 2011 | Published: 01 Oct 2011

EGUIDE: Read this exclusive, eGuide to gain insight to the four different types of business process management (BPM).

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: Inside this white paper, learn about the top priorities for executives and the challenges for achieving them. Then, discover the information platform that is allowing organizations to consolidate their business and IT goals to encourage an environment of innovation and growth.

Posted: 28 Jul 2011 | Published: 28 Jul 2011

VIDEO: Discover how Sybase uses Complex Event Processing to help financial services companies capitalize on critical opportunities as they happen. This real-time Continuous Intelligence delivers actionable insights to enable informed decisions that can increase revenue, solve customer problems and reduce risk.

Posted: 08 Jul 2011 | Premiered: 08 Jul 2011

WHITE PAPER: IBM Business Process Manager provides the simplicity, efficiency, visibility and collaboration needed to manage highly dynamic and networked business environments. IBM Business Process Manager is easy to deploy and use straight out of the box or in an easily customizable configuration - providing rapid time to value and improved user productivity.

Posted: 07 Jul 2011 | Published: 07 Jul 2011

WHITE PAPER: This white paper discusses taking a pro-active approach to business agility. Learn how this strategy can create "operational dexterity" to deal with changing conditions and business complexity, as well as drive innovation by encouraging growth and flexibility.

Posted: 07 Jul 2011 | Published: 07 Jul 2011

CASE STUDY: With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes.

Posted: 07 Jul 2011 | Published: 07 Jul 2011

WHITE PAPER: This white paper discusses the ins and outs of social businesses, uncovering what it means, the value it brings, and what you should expect for the future.

Posted: 23 Jun 2011 | Published: 22 Jun 2011

WHITE PAPER: In this white paper, IDC explores example case studies of IBM’s internal evolution to a social business as a means to guide other large organisations considering making a similar transition.

Posted: 23 Jun 2011 | Published: 22 Jun 2011

WHITE PAPER: Check out this research brief as it explores key findings to maximize business telepresence value by understanding how telepresence works as an enabler for business transformation. Learn how best-in-class organizations deploy telepresence to gain business value and see benefits that drive top-line growth.

Posted: 16 Jun 2011 | Published: 16 Jun 2011

WEBCAST: Soak up valuable Information Lifecycle Governance insights from Randolph Kahn and Frank McGovern.

Posted: 23 May 2011 | Premiered: May 23, 2011

EBOOK: Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.

Posted: 10 May 2011 | Published: 10 May 2011

EGUIDE: Today's companies need 24-hour operations, fast access to sales and production information, and flexibility to adapt to business changes. This e-guide uncovers why networking pros are moving towards managed service models to overcome these hurdles, while discussing your available options.

Posted: 10 May 2011 | Published: 09 May 2011

WHITE PAPER: The complexity of operational processes can be a significant obstacle to any effort for improvement through modeling and analysis. Access this white paper for 3 principles that can be used to simplify management strategies and arrive at models that will provide you with a better understanding of your business.

Posted: 09 May 2011 | Published: 09 May 2011

WHITE PAPER: Read this white paper and find out how the IBM Smart Analytics System can arm your organizations’ decision makers with the insights needed to achieve mission goals and address the challenges of tomorrow.

Posted: 16 Apr 2011 | Published: 15 Apr 2011

WHITE PAPER: Read this white paper and see how an effective business analytics strategy can help organizations optimize performance, operationalize decisions and solve mission problems.

Posted: 15 Apr 2011 | Published: 15 Apr 2011

PRESENTATION TRANSCRIPT: This white paper from IBM takes a look on their newest content analysis tool, Watson, and how this groundbreaking technology may be able to transform your workplace in the future.

Posted: 12 Apr 2011 | Published: 12 Apr 2011

WHITE PAPER: This is first in a series of papers that present emerging strategies and best practices for senior marketers to help their organizations prevail at today’s speed-of-light rate of change.

Posted: 11 Apr 2011 | Published: 11 Apr 2011

EGUIDE: This e-guide from SearchCloudComputing.com explains why increased IT staffing may be needed with cloud computing implementation. Gain insight into how this technology can optimize capacity and utilize IT resources effectively. Also, discover which steps to take to ensure job security even during the shift to a cloud computing infrastructure.

Posted: 01 Apr 2011 | Published: 28 Mar 2011

ANALYST REPORT: In this report written by Wayne Eckerson, Director of Research for TechTarget, Wayne proposes that there are four main types of intelligences designed to turn data into information and information into insights and action: business intelligence (BI), analytic intelligence, continuous intelligence and content intelligence. Read on to learn more.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011