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DEFINITION: General management and measurement of IT costs, operations, efficiency and effectiveness and its impact on the organization.
Business Management Reports
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Cloud University – CIO Strategies for the Cloud
sponsored by SearchDataCenter.com
VIRTUAL SEMINAR: In this classroom, Larry Walsh with the 2112 Group, presents four lessons designed to help CIOs navigate both business and technology obstacles on the road to cloud computing success.
Posted: 30 Sep 2011 | Premiered: 30 Sep 2011

SearchDataCenter.com

Government Department saves millions in one of the world's largest modernizations
sponsored by HP
CASE STUDY: This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

HP

IBM Service Management: Driving growth for Managed ICT Service Providers
sponsored by IBM
WHITE PAPER: Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.
Posted: 03 Oct 2011 | Published: 03 Oct 2011

IBM

Using IBM Social Business to Take Your Business Relationships to the Next Level
sponsored by IBM
WHITE PAPER: This IBM Redguide™ publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a high-level Social Business component diagram, highlights key capabilities, and includes customer case studies.
Posted: 01 Oct 2011 | Published: 01 Oct 2011

IBM

Expert data center management tips:  consolidating, collocating, or the cloud
sponsored by SAVVIS
EGUIDE: This expert resource explains the differences between two methods of data center outsourcing management (IaaS and DCaaS). Discover which makes sense for your business, and learn about the pros and cons of collocation, including ensured uptime and increased security.
Posted: 01 Oct 2011 | Published: 01 Oct 2011

SAVVIS

SearchSOA.com Tip Guide: Approaches to Business Process Management
sponsored by iMANY
EGUIDE: Read this exclusive, eGuide to gain insight to the four different types of business process management (BPM).
Posted: 16 Sep 2011 | Published: 16 Sep 2011

iMANY

ERP in SME Fueling Growth and Profits
sponsored by Sage Software
WHITE PAPER: This Aberdeen Group research report provides an in-depth and comprehensive look at companies leveraging ERP solutions as a strategic weapon.  This report reviews methodologies and technologies with best practice identification and actionable recommendations.
Posted: 13 Sep 2011 | Published: 13 Sep 2011

Sage Software

Mobility in ERP 2011
sponsored by Sage Software
WHITE PAPER: This research report provides a comprehensive and in-depth look at the type of benefits can you expect to achieve by extending ERP beyond the desktop.
Posted: 13 Sep 2011 | Published: 13 Sep 2011

Sage Software

Aging ERP: When Old ERP is Too Old
sponsored by Sage Software
WHITE PAPER: This research reports looks at the overall performance of companies and what improvements companies were still getting from their ERP systems.  Find out what the benefits are from newer ERP systems, and when you should consider an upgrade or replacement.
Posted: 13 Sep 2011 | Published: 13 Sep 2011

Sage Software

Trends in Business Analytics
sponsored by IBM
VIDEO: In his presentation "Trends in Business Analytics", Colin White (Founder, BI Research) will explore the impact that trends such as analytic RDBMSes, Hadoop and MapReduce, the NoSQL movement, smarter and real-time analytics, and self-service business intelligence will have on businesses.
Posted: 02 Sep 2011 | Premiered: 02 Sep 2011

IBM

M3O® OPERATIONS BOOK D A T A S H E E T
sponsored by Vitria Technology, Inc.
DATA SHEET: Read this data sheet to learn more about Vitria M3O Operations Book.
Posted: 23 Aug 2011 | Published: 23 Aug 2011

Vitria Technology, Inc.

Transforming IT into a Managed Service Provider
sponsored by CA Technologies.
WHITE PAPER: Relentless competition drives the need to innovate. This white paper discusses how project and portfolio management brings greater control and insight into IT transformation initiatives, enabling CIOs to better determine how best to leverage new and existing technology platforms to deliver maximum business value.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

CA Technologies.

How to Transform Your Business: A Strategic Roadmap for Delivering Value
sponsored by SAP America, Inc.
WHITE PAPER: Inside this white paper, learn about the top priorities for executives and the challenges for achieving them. Then, discover the information platform that is allowing organizations to consolidate their business and IT goals to encourage an environment of innovation and growth.
Posted: 28 Jul 2011 | Published: 28 Jul 2011

SAP America, Inc.

The Superstar CFO: After the Crisis
sponsored by SAP America, Inc.
WHITE PAPER: This white paper explores the concerns and goals of the modern CFO during this crucial, post-recession recovery period. Topics discusses inside are the increased need for fast, acurate and keeping up with governance, risk and compliance (GRC) while moving forward.
Posted: 19 Jul 2011 | Published: 19 Jul 2011

SAP America, Inc.

Sybase Video: Complex Event Processing for Continuous Intelligence
sponsored by Sybase, an SAP company
VIDEO: Discover how Sybase uses Complex Event Processing to help financial services companies capitalize on critical opportunities as they happen. This real-time Continuous Intelligence delivers actionable insights to enable informed decisions that can increase revenue, solve customer problems and reduce risk.
Posted: 08 Jul 2011 | Premiered: 08 Jul 2011

Sybase, an SAP company

IBM Business Process Manager -- Powerfully Simple
sponsored by IBM
WHITE PAPER: IBM Business Process Manager provides the simplicity, efficiency, visibility and collaboration needed to manage highly dynamic and networked business environments. IBM Business Process Manager is easy to deploy and use straight out of the box or in an easily customizable configuration - providing rapid time to value and improved user productivity.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

IBM

Working smarter through intelligent, responsive decision automation
sponsored by IBM
WHITE PAPER: In this white paper, we’ll explore two software technologies supporting better automated decisions—business rule management systems (BRMS) and business event processing(BEP)—and illustrate how these two solutions can work in tandem to help a variety of industries work smarter.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

IBM

Solution Brief: Five IT Projects for Business Agility
sponsored by IBM
WHITE PAPER: This white paper discusses taking a pro-active approach to business agility. Learn how this strategy can create "operational dexterity" to deal with changing conditions and business complexity, as well as drive innovation by encouraging growth and flexibility.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

IBM

Decision Management Smarter Insurance Processes
sponsored by IBM
CASE STUDY: With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

IBM

Building and Sustaining Cloud Margins
sponsored by CA Technologies.
EGUIDE: In this e-Guide, you will learn the steps for defining a successful business model and how you can foster future development and profit within the cloud.
Posted: 24 Jun 2011 | Published: 24 Jun 2011

CA Technologies.

 The Social Business - Advent of a new age
sponsored by IBM
WHITE PAPER: This white paper discusses the ins and outs of social businesses, uncovering what it means, the value it brings, and what you should expect for the future.
Posted: 23 Jun 2011 | Published: 22 Jun 2011

IBM

Becoming a Social Business: The IBM Story
sponsored by IBM
WHITE PAPER: In this white paper, IDC explores example case studies of IBM’s internal evolution to a social business as a means to guide other large organisations considering making a similar transition.
Posted: 23 Jun 2011 | Published: 22 Jun 2011

IBM

Business Transformation Through Telepresence
sponsored by AT&T Corp
WHITE PAPER: Check out this research brief as it explores key findings to maximize business telepresence value by understanding how telepresence works as an enabler for business transformation. Learn how best-in-class organizations deploy telepresence to gain business value and see benefits that drive top-line growth.
Posted: 16 Jun 2011 | Published: 16 Jun 2011

AT&T Corp

Information Lifecycle Governance Dialoginar
sponsored by IBM
WEBCAST: Soak up valuable Information Lifecycle Governance insights from Randolph Kahn and Frank McGovern.
Posted: 23 May 2011 | Premiered: May 23, 2011

IBM

First Contact Resolution
sponsored by Pegasystems
EBOOK: Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.
Posted: 10 May 2011 | Published: 10 May 2011

Pegasystems
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