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First Contact Resolution
sponsored by Pegasystems
Posted:  10 May 2011
Published:  10 May 2011
Format:  PDF
Type:  eBook
Language:  English
ABSTRACT:

Contact centers are making many investments in tracking customer questions, measuring customer service representative performance, and service centers as a whole.  In spite of this, contact centers are still missing one critical aspect--  they can't fully achieve first contact resolution.  In this eBook, learn about way to improve your company's contact center experience and get the results everyone wants to see.





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Business Management | Business Models | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices

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