First Contact Resolution

First Contact Resolution

Cover

Contact centers are making many investments in tracking customer questions, measuring customer service representative performance, and service centers as a whole.  In spite of this, contact centers are still missing one critical aspect--  they can't fully achieve first contact resolution.  In this eBook, learn about way to improve your company's contact center experience and get the results everyone wants to see.

Vendor:
Pegasystems
Posted:
10 May 2011
Published:
10 May 2011
Format:
PDF
Type:
eBook
Language:
English
Already a Bitpipe member? Login here

Download this eBook!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy