sponsored by Pegasystems
Posted:  10 May 2011
Published:  10 May 2011
Format:  PDF
Type:  eBook
Language:  English
ABSTRACT:

Contact centers are making many investments in tracking customer questions, measuring customer service representative performance, and service centers as a whole.  In spite of this, contact centers are still missing one critical aspect--  they can't fully achieve first contact resolution.  In this eBook, learn about way to improve your company's contact center experience and get the results everyone wants to see.






BROWSE RELATED RESOURCES
Business Management | Business Models | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices

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