All resources sponsored by:

Pegasystems

5 Matches
Social Media and Customer Service
sponsored by Pegasystems
WHITE PAPER:One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem?
Posted: 11 May 2011 | Published: 11 May 2011
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Pega Decision Management
sponsored by Pegasystems
BROCHURE:Make better business decisions for your company by following a business management system.
Posted: 11 May 2011 | Published: 11 May 2011
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Transform the Customer Experience with Pega CRM
sponsored by Pegasystems
WHITE PAPER:For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need.
Posted: 11 May 2011 | Published: 11 May 2011
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First Contact Resolution
sponsored by Pegasystems
EBOOK:Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.
Posted: 10 May 2011 | Published: 10 May 2011
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Dynamic Case Management: A Foundation for Agile Enterprise Business Applications
sponsored by Pegasystems
VIDEO:The dynamic case management approach is helping companies achieve significant, competitive results.  In this webinar, learn how your company can also achieve better service outcomes with dynamic case management.
Posted: 05 May 2011 | Premiered: 02 May 2011
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