All Research Sponsored By:Pegasystems

Social Media and Customer Service
WHITE PAPER: One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem?
Posted: 11 May 2011 | Published: 11 May 2011


Pega Decision Management
BROCHURE: Make better business decisions for your company by following a business management system.
Posted: 11 May 2011 | Published: 11 May 2011


First Contact Resolution
EBOOK: Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.
Posted: 10 May 2011 | Published: 10 May 2011


Dynamic Case Management: A Foundation for Agile Enterprise Business Applications
VIDEO: The dynamic case management approach is helping companies achieve significant, competitive results.  In this webinar, learn how your company can also achieve better service outcomes with dynamic case management.
Posted: 05 May 2011 | Premiered: 02 May 2011