Business Management White Papers

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May 26, 2012

Business of Information Technology >
Business Management
DEFINITION: General management and measurement of IT costs, operations, efficiency and effectiveness and its impact on the organization.
Business Management White Papers (View All Report Types)
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Digital Transformation: Creating New Business Models Where Digital Meets Physical sponsored by IBM WHITE PAPER: Access this resource to discover what makes up an enterprise-grade digital transformation strategy. Gain insight into the 3 transformation paths available, 4 factors to consider before choosing a transformation policy, and 5 critical components an effective strategy must contain. Posted: 22 May 2012 \| Published: 22 May 2012 TOPICS: Business Intelligence \| Business IT Alignment \| Business Management \| Business Process Management \| IT Management

Optimization in Energy & Utilities - Effectively plan, schedule and monitor systems sponsored by IBM WHITE PAPER: In this white paper, learn about an innovative planning, scheduling, and monitoring strategy designed to enable businesses in the energy industry to improve operational efficiency, reduce risks, and cut costs. Discover the benefits of a planning technique that provides real-time visualization into and support of business operations. Posted: 22 May 2012 \| Published: 22 May 2012 TOPICS: Business Management \| Business Process Automation \| Business Process Management \| Business Processes \| Energy Industries \| Enterprise Resource Management \| Software Selection

Service. Smarter. Redefining commerce in the age of the customer sponsored by IBM WHITE PAPER: Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort. Posted: 21 May 2012 \| Published: 21 May 2012 TOPICS: Business Management \| Business Process Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| IT Management

Sell. Smarter. Redefining commerce in the age of the customer sponsored by IBM WHITE PAPER: Discover innovative commerce technologies designed to enable businesses to sell smarter and transform buyers into loyal, returning customers. Uncover the 6 key selling areas these strategies target, including cross-channel selling, payments and settlements, store solutions, distributed order management, and more. Posted: 18 May 2012 \| Published: 18 May 2012 TOPICS: B2B \| Business Management \| Business Performance Management \| Business Process Management \| Sales \| Sales Representatives \| Supply Chain Management \| Supply Chains

EMA- Making Your Investment in an Executive Dashboard Count: What to Look For and Why sponsored by CA Technologies. WHITE PAPER: The right Executive Dashboard can be one of the most catalytic investments an enterprise makes, if you chose the right one. Access this informative white paper to discover who is using Executive Dashboard and why, what design points every CIO should consider, the financial benefits those using Executive Dashboard are witnessing, and more. Posted: 17 May 2012 \| Published: 17 May 2012 TOPICS: Business Intelligence \| Business IT Alignment \| Business Management \| Business Process Management \| Dashboards \| IT Best Practices \| IT Management \| IT Service Management

Gartner Magic Quadrant: Selecting a vendor sponsored by IBM WHITE PAPER: The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors. Posted: 17 May 2012 \| Published: 17 May 2012 TOPICS: Business IT Alignment \| Business Management \| Business Process Management \| Business Process Management Software \| CIOs \| eCommerce \| eCommerce Services \| Vendor Selection \| Vendors

IDC MarketScape: Worldwide Data Center Infrastructure Management DCIM 2011 Vendor Analysis sponsored by CA Technologies. WHITE PAPER: Data center infrastructure management (DCIM) offers data center managers countless benefits as it brings facilities and IT together to achieve increased availability, efficiency, and cost savings. Access this white paper to discover what components make up an enterprise-grade DCIM strategy and what to look for in a DCIM vendor. Posted: 15 May 2012 \| Published: 15 May 2012 TOPICS: Business IT Alignment \| Business Management \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management

What's the Risk of GRC? sponsored by Agiliance WHITE PAPER: Access this white paper to discover how Fiserv, an information management provider of the financial services industry, overcame their governance, risk, and compliance (GRC) concerns with a flexible risk-management technology strategy. Uncover how the new system provides Fiserv with better visibility of where risk resides in the enterprise. Posted: 15 May 2012 \| Published: 15 May 2012 TOPICS: Business Management \| Compliance (Systems Operations) \| Compliance Best Practices \| Compliance Software \| Governance, Risk, Compliance (GRC) \| IT Governance \| Risk Assessment \| Risk Management

IDC White Paper Sponsored by CA Technologies: Datacenter Infrastructure Management (DCIM) — Bringing Together the World of Facilities and Cloud Computing sponsored by CA Technologies. WHITE PAPER: Access this resource to uncover how datacenter infrastructure management brings IT and facilities together to create a datacenter-wide view that opens the door for creating business value, innovating the datacenter, and increasing flexibility to respond to changing business needs. Posted: 15 May 2012 \| Published: 15 May 2012 TOPICS: Business IT Alignment \| Business Management \| Cloud Computing \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management

CIO Tech Dossier: Application Performance Management: The End User is King sponsored by CA Technologies. WHITE PAPER: Access this resource to discover the ways that application performance management (APM) creates an agile IT environment that offers measurable benefits, including improved end-user satisfaction, increased efficiency, and greater support of business objectives. Posted: 08 May 2012 \| Published: 08 May 2012 TOPICS: Application Performance Management \| Application Performance Management Software \| Business IT Alignment \| Business Management \| Business Process Management \| Business Process Management Software \| CIOs \| IT Management \| IT Managers

Smart Working Handbook: Flexibility in the 21st Century sponsored by Citrix WHITE PAPER: This white paper covers “Smart Working”, inventive new working tactics that were designed to reduce costs and improve business performance. Discover the 11 principles that make up “Smart Working”, your flexible working options, technologies that complement the “Smart Working” approach, and much more. Posted: 02 May 2012 \| Published: 02 May 2012 TOPICS: Business IT Alignment \| Business Management \| Business Process Management \| Business Processes \| Mobile Workers \| Remote Offices \| Remote Users

How Companies Leverage BizX Software to Drive Excess Shareholder Return sponsored by SuccessFactors WHITE PAPER: This paper highlights the results of a study commissioned to derive what business execution practices are actually driving shareholder value. Read this now and learn why companies that aligned its goals, rated users on the achievement of them and leveraged business execution software to increase their execution achieved elevated stock returns. Posted: 27 Apr 2012 \| Published: 27 Apr 2012 TOPICS: Business Communications \| Business Development \| Business Integration \| Business Intelligence \| Business Intelligence Software \| Business Management \| Business Metrics

Extended Warehouse Management with SAP SCM sponsored by SAP America, Inc. WHITE PAPER: Discover how SAP supply chain management has been extended to provider more in-depth warehouse management support through SAP Extended Warehouse Management (SAP EWM) and how it supports higher process and stock visibility, better warehouse operations planning, and better efficiency. Posted: 26 Apr 2012 \| Published: 26 Apr 2012 TOPICS: Business Intelligence \| Business Management \| Business Process Management \| Procurement \| Supply Chain Management \| Supply Chain Software \| Warehouse Management \| Warehouse Management Software

Vendor Management: Reduce Complexity for Your Clients sponsored by ConnectWise WHITE PAPER: Learn how developing a vendor management service offering can create a new revenue stream for your business and reduce complexity for your clients. This essential white paper provides seven steps to help you get started. Posted: 25 Apr 2012 \| Published: 25 Apr 2012 TOPICS: Business Management \| Business of Information Technology \| Business Service Management \| Channel Management \| Channel Management Software \| Vendor Selection \| Vendors

Establishing IT Operations in Emerging Markets: Strategies to Connect to the Global Infrastructure sponsored by SkillSoft WHITE PAPER: This white paper explores the critical role of IT for businesses entering emerging markets. Within, you'll find valuable advice from three top IT leaders drawing from their experience in this setting. Posted: 24 Apr 2012 \| Published: 24 Apr 2012 TOPICS: Business Architectures \| Business Communications \| Business Development \| Business Intelligence \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management

From Cold to Client in 5 Easy Steps sponsored by GFI MAX WHITE PAPER: Learn how to grow your managed services business with the use of a strategic marketing plan. This white paper outlines five steps to expand your clientele. Posted: 24 Apr 2012 \| Published: 24 Apr 2012 TOPICS: Business Development \| Business Management \| Channel Management \| Channel Management Software \| Customer Service \| Marketing

Relinquishing the Reins: Reaping the Benefits of Empowering Your IT Team sponsored by SkillSoft WHITE PAPER: This valuable resource offers key insight into how you can empower your IT staff to ensure maximum value to your business. Within, four top industry leaders share their thoughts on how empowering your IT team can help you meet business goals. Posted: 20 Apr 2012 \| Published: 20 Apr 2012 TOPICS: Business Development \| Business IT Alignment \| Business Management \| Business Process Management \| Employee Monitoring \| Employee Performance Management (EPM) \| IT Best Practices \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Workforce

IT Cost-Saving Initiatives: How to Change Processes, Maximize Resources, and Stay on Track sponsored by SkillSoft WHITE PAPER: This resource highlights some of the best ways to perpetuate cost saving IT-initiatives through effective utilization of resources, motivating employees and change management. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: Business Development \| Business Intelligence \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Change Management \| Employee Performance Management (EPM) \| IT Best Practices \| IT Management

Consolidate Fax to Cut Costs and Ensure Reliable Communications sponsored by OpenText WHITE PAPER: This whitepaper explores how fax consolidation can help business stretch their IT dollars farther while maintaining the services that support their business processes and revenue generation. Posted: 11 Apr 2012 \| Published: 11 Apr 2012 TOPICS: Business Integration \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Management \| Document Imaging \| Document Management \| Document Management Software \| Fax Equipment \| Fax Formats \| Fax Machines \| Fax Server Hardware \| Fax Software \| Information Management \| Network Peripheral Hardware

Simplify Software Selection and Implementation By Using Best Practices sponsored by Advent Global Solutions Inc. WHITE PAPER: This comprehensive white paper discusses the best practices for making the right selection of SAP or qualified SAP partner suites. Read now to discover how you can conquer common SMB business challenges. Posted: 09 Apr 2012 \| Published: 09 Apr 2012 TOPICS: Business Management \| CRM \| ERP \| Small Businesses \| SMBs \| Software

Healthcare IT Breakthrough: Evolving to Advanced Integration Technology sponsored by InterSystems Corporation WHITE PAPER: Using examples from six healthcare organizations, this document presents a business case for replacing interface engines, with the advanced capabilities of the InterSystems Ensemble rapid integration and development platform. Posted: 04 Apr 2012 \| Published: 04 Apr 2012 TOPICS: Business Intelligence \| Business Management \| EHR (Electronic Health Records) \| Health Care Industry \| Health Care Networking \| Interoperability \| Medical Practice Management \| Medical Records Management \| Medical Software

Why Buy Vs. Build Serena Service Manager sponsored by SERENA Software, Inc. WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider. Posted: 04 Apr 2012 \| Published: 04 Apr 2012 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Service Management \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| ITIL

Serena Service Manager: A Process Driven Approach to Orchestrating IT Service Management (ITSM) sponsored by SERENA Software, Inc. WHITE PAPER: This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements. Posted: 03 Apr 2012 \| Published: 03 Apr 2012 TOPICS: Business Intelligence \| Business IT Alignment \| Business Management \| Business Process Management \| Business Process Management Software \| Business Service Management \| IT Infrastructure \| IT Management \| IT Service Centers \| IT Service Management \| ITIL

Orchestrated Operations Management: 6 Steps to Competitive Dominance where the IT Rubber Meets the Road sponsored by SERENA Software, Inc. WHITE PAPER: IT operations are evolving in a number of ways. Some of the obvious changes include virtualization and the cloud. However, there are 5 less obvious trends that are changing the dynamics of IT operations, each of which is explained in this white paper. Posted: 03 Apr 2012 \| Published: 03 Apr 2012 TOPICS: Business Development \| Business Intelligence \| Business Management \| Business of Information Technology \| Business Process Management \| Configuration Management \| IT Infrastructure \| IT Management \| Lean Production

Business Continuity Management: A holistic approach sponsored by BlueCentral WHITE PAPER: A successful business is based on continuity. This resource presents three key elements that you must consider with your business continuity landscape including crisis management, IT recovery, and business recovery. Inside, discover a holistic approach to managing and integrating these three stages of recovery. Posted: 14 Mar 2012 \| Published: 14 Mar 2012 TOPICS: Business Continuity Planning \| Business Continuity Planning Software \| Business Intelligence \| Business Management \| Data Center Management \| IT Management

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