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Customer Service Centers White Papers (View All Report Types)
 
Smart Service Management Transforms Corporate IT
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover a holistic, integrated approach to service management that utilizes modern automation and management tools, enabling CIOs to overcome potentially costly shadow IT, rising IT complexity and device diversity, and more.
Posted: 07 Mar 2016 | Published: 31 Dec 2015

Matrix42

The Benefits of Agentless Architecture
sponsored by Red Hat
WHITE PAPER: Discover in this white paper the top 12 benefits of implementing agentless IT architecture, utilizing an open source orchestration tool. Read on to learn to effectively manage systems by connecting to them over SSH, and employ a management tool that doesn't impose additional demands on your environment.
Posted: 10 Aug 2016 | Published: 10 Aug 2016

Red Hat

Open Group: FAIR -ISO/IEC 27005 Cookbook
sponsored by ComputerWeekly.com
WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.
Posted: 24 Oct 2011 | Published: 02 Feb 2011

ComputerWeekly.com

Evolving IT from Provider to Partner
sponsored by MuleSoft
WHITE PAPER: Learn how to design IT processes to lead the charge in enabling connectivity between business divisions. Explore how you can leverage IT transformation and API management to unify your company and spark innovation. In addition, tap into the 3 top outcomes for a center of IT enablement.
Posted: 21 Apr 2016 | Published: 21 Apr 2016

MuleSoft

IT Without Boundaries: Choosing Between Conventional or Agile IT?
sponsored by Red Hat
WHITE PAPER: Why should you have to choose between conventional and agile IT? News just in: you don't have to anymore. This white paper explains how organizations can operate more efficiently and become more agile at the same time. Access this research to see how you can balance conventional and agile IT.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

Red Hat

IT jobswatch – trends in media IT recruitment
sponsored by ComputerWeekly.com
WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: 20 Oct 2011 | Published: 15 Mar 2011

ComputerWeekly.com

Turning Cost Centers Into Dynamic Technology Assets
sponsored by HP
WHITE PAPER: This resource explores how consolidating your data center assets can help lower overall IT costs while successfully managing risks. Discover the top benefits of consolidation.
Posted: 09 Nov 2011 | Published: 09 Nov 2011

HP

IDC: Gaining Business Value through IT Services Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: IT organizations are continuously working to improve IT operations and to better align IT with business needs. Read about three HP customers that are implementing solutions that improve IT compliance, increase ROI and support higher availability.
Posted: 03 Oct 2006 | Published: 01 Feb 2006

Hewlett Packard Enterprise

Deliver Secure New Business Services
sponsored by CA Technologies.
WHITE PAPER: This informative guide explores how you can deliver secure business services and improve customer experience.
Posted: 23 Jun 2014 | Published: 31 Dec 2013

CA Technologies.

Financial Management for IT Services: An IT Service Management Process Map
sponsored by CA Technologies.
WHITE PAPER: Financial management for IT service delivery can improve daily service support. Read this paper to learn about financial management for IT services and how to avoid its associated problems with technology that integrates and automates ITIL processes.
Posted: 01 Mar 2007 | Published: 01 Jun 2006

CA Technologies.
 
 
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