Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help.
Imperial College London deployed Quest Foglight to manage the performance of its applications, databases, and services and reduce system downtime. Nucleus Reseach evaluates the ROI of the project.
Financial management for IT service delivery can improve daily service support. Read this paper to learn about financial management for IT services and how to avoid its associated problems with technology that integrates and automates ITIL processes.
This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
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