CRM White Papers ( eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care ) Software Downloads, Definition and Webcasts

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Integrate Quickbooks Desktop and Salesforce sponsored by Scribe Software Corporation WEBCAST: View this comprehensive webcast to learn how to integrate QuickBooks® Desktop data with Salesforce® using a CRM integration tool. Discover how integration can empower your sales and support teams to make better decisions and handle customer needs. Posted: 14 Nov 2013 \| Premiered: Jul 26, 2013 TOPICS: CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Data Integration \| Data Management \| Financial Reporting

Addressing changing customer behavior sponsored by IBM WHITE PAPER: This resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences. Posted: 13 Nov 2013 \| Published: 31 May 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| eCommerce Services \| eCommerce Software

A Success Model For CRM Integration sponsored by Scribe Software Corporation WHITE PAPER: Access this informative white paper to learn how effectively integrating CRM applications into the enterprise can help you turn CRM into a strategic asset, creating actionable advantage for sales and service teams. Posted: 12 Nov 2013 \| Published: 31 May 2013 TOPICS: Application Integration \| CRM \| Customer Data Integration \| Customer Data Management \| SOA

Cashing in on Customer Insight sponsored by IBM WHITE PAPER: This resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace. Posted: 11 Nov 2013 \| Published: 31 Dec 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Globalization

Call Center Analytics: The Bottom Line sponsored by Genesys EGUIDE: This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

How Satisfied Are Your Customers? sponsored by IBM WHITE PAPER: This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Limelight OrchestrateTM Video - Technical Specifications sponsored by Limelight Networks, Inc. WHITE PAPER: The following white paper details how you can simplify and effectively turbocharge the way you distribute your online video and media to any device, anywhere all while using your existing systems. Posted: 06 Nov 2013 \| Published: 06 Nov 2013 TOPICS: Content Delivery \| Content Management \| Content Management Software \| CRM \| Data Management \| Data Management Software \| Web 2.0 \| Web Content Management

The Secret to Effective Social Customer Engagement sponsored by Hootsuite EGUIDE: This e-guide investigates the tools and strategies to make social customer engagement work for your organization, big or small. Learn how to choose the websites and technologies that work best with your business goals. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Channel Management \| CRM \| Customer Retention \| Customer Satisfaction \| Social Computing \| Social Networking

How to: Crafting a Comprehensive Social Media Strategy sponsored by Hootsuite EGUIDE: In this expert e-guide, learn how to craft a social media strategy that delivers undeniable results – and how to choose the tools that make the most sense for your business, so you can reach potential employees, customers, and partners. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: CRM \| Marketing \| Recruiters \| Social Computing \| Social Networking

8 Steps to a Better Social Media Strategy sponsored by Oracle Corporation WHITE PAPER: The following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Content Management \| Content Management Services \| CRM \| CRM Analytics \| CRM Best Practices \| Social Computing \| Social Networking \| Web 2.0 \| Web Content Management

Social Media Meets Analytics: A Roadmap to Customer Insight sponsored by Oracle Corporation WHITE PAPER: The following white paper details an approach to social media that integrates social media and existing consumer information to create a 360-degree view of the customer. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Content Management \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Web 2.0 \| Web Analytics

Business Process Management: Bridging the Gap Between Vision and Execution sponsored by Oracle Corporation EGUIDE: This in-depth eGuide offers analysis and tips on how to eliminate operational inefficiencies by leveraging business process management (BPM) systems. Learn how the impact of BPM leads to operational excellence, reduced risk, increased margins, and improved customer experience. Posted: 04 Nov 2013 \| Published: 29 Oct 2013 TOPICS: Business Process Management \| CRM \| Oracle (Product)

IBM Marketing Performance Analytics sponsored by IBM WHITE PAPER: The following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns. Posted: 31 Oct 2013 \| Published: 31 Oct 2013 TOPICS: Business Performance Management \| Business Performance Management Software \| Business Process Management \| Business Process Management Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices

Where have all my marketing investments gone? sponsored by IBM WHITE PAPER: The following white paper addresses the severe pressures weighed out by the consumer market today. Inside, discover how marketing performance analytics can help marketers address and act upon the marketing pressures. Posted: 31 Oct 2013 \| Published: 31 Oct 2013 TOPICS: Business Intelligence \| Business Performance Management \| Business Performance Management Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices

Today's customer service starts with mobile, social consciousness sponsored by TechTarget Business Analytics EZINE: A company's social consciousness, or multichannel awareness, can help it improve customer relationships and the bottom line – in this issue of Business Information. Posted: 25 Oct 2013 \| Published: 25 Oct 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Data Analytics \| Data Management \| Data Mining \| Mobile Device Management \| Mobile Workers \| Social Computing

What Happens When They are Gone? sponsored by VoltDelta WHITE PAPER: Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives. Posted: 24 Oct 2013 \| Published: 24 Oct 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM

Driving Innovation Through Analytics sponsored by Oracle Corporation WHITE PAPER: In this informative resource, discover how augmenting transactional applications with analytics enables you to improve operational efficiency and effectiveness. Find out how you can regain competitive advantage by making better business decisions faster, thanks to analytics. Posted: 23 Oct 2013 \| Published: 22 Feb 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Software \| Data Analytics \| Data Mining \| ERP \| ERP Software \| Oracle (Product)

Modern Mobile Development Techniques sponsored by Appcelerator EGUIDE: In this E-Guide, discover how organizations can effectively deliver the right targeted mobile applications without breaking the bank. Posted: 21 Oct 2013 \| Published: 21 Oct 2013 TOPICS: Application Deployment \| Application Development \| Application Life-Cycle Management \| CRM \| ERP \| Mobile Device Management

6 Hidden Secrets to Offering Exceptional Customer Service sponsored by Salesforce.com WHITE PAPER: The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now. Posted: 10 Oct 2013 \| Published: 10 Oct 2013 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Go beyond the surface: User Experience Design At A Glance sponsored by Hewlett Packard Enterprise WHITE PAPER: This brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more. Posted: 08 Oct 2013 \| Published: 30 Jun 2013 TOPICS: Brand Loyalty \| CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Sales

Evolving the SAP landscape with Business Intelligence improvements and the SAP Business Objects Platform sponsored by CIBER, Inc. WHITE PAPER: Read this case study today and discover how Megger was able to successfully implement a new SAP landscape with the help of an SAP implementation partner, focusing on the standardization and integration of five key elements: ERP (central), Business Warehouse, CMS, CRM and Web. Posted: 06 Oct 2013 \| Published: 06 Oct 2013 TOPICS: CRM \| ERP \| ERP Software \| SAP (Product)

Web Content Management: Best Practices to Engage and Retain Customers sponsored by TechTarget Content Management EBOOK: This expert resource provides 3 articles about how to leverage Web content management (WCM) to optimize the customer experience. Discover how to use customer profiles to deliver content to your target audiences, overcome common WCM challenges with 3 simple rules, and more. Posted: 30 Sep 2013 \| Published: 30 Sep 2013 TOPICS: Content Analytics \| Content Management \| CRM \| Customer Loyalty \| Customer Retention \| Enterprise Content Management \| Web Content Management

5 Secrets: Build Your Sales Pipeline and Keep it Growing sponsored by Salesforce EBOOK: In this e-book, find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling. Posted: 30 Sep 2013 \| Published: 30 Sep 2013 TOPICS: Call Center Management \| Call Centers \| CRM \| Sales \| Sales and Marketing Software \| Sales Channels \| Sales Representatives

Computer Weekly – 1 October 2013: IT for talent management sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we start our latest buyer's guide looking at the growing interest in IT for human capital management. After the latest Gmail outage, we ask how IT leaders should prepare for cloud service failures. And we examine how big data and mobility are changing the way companies engage with customers. Read the issue now. Posted: 30 Sep 2013 \| Published: 30 Sep 2013 TOPICS: Cloud Storage \| CRM \| Web Development

Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions sponsored by Hewlett Packard Enterprise WHITE PAPER: This resource explains how you can enable rapid deployment of your SAP CRM applications by leveraging a cloud-based platform. Learn how to significantly reduce implementation costs and time, so you can respond swifter to market changes and meet the increasing demands of your customers. Posted: 27 Sep 2013 \| Published: 31 May 2012 TOPICS: Cloud Computing \| Cloud CRM \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Service \| SAP (Product)

CRM Reports