What Happens When They are Gone?
Contact center organizations that are looking for cloud-based technologies must ask themselves what they'll do after deployment. Will the vendor deliver the uptime and support needed as time goes on? How can you be sure?
Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives.