CDP Use Cases for Retail
sponsored by Acquia, Inc.
WHITE PAPER:
Download this white paper to explore some of the top CDP use cases and best practices for choosing a solution.
Posted: 27 Apr 2020 | Published: 27 Apr 2020
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2019 Digital Trends: Creativity in Focus
sponsored by Adobe Inc
WHITE PAPER:
With CX at the heart of modern digital initiatives, the way enterprises design these experiences can create your competitive advantage – or erase it. Download this insightful overview to explore the 3 key elements of creative UX and see how UX design stacks up against other methods of differentiation.
Posted: 13 Dec 2019 | Published: 13 Dec 2019
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Artificial intelligence: Friend or Foe of Customer Service?
sponsored by Genesys
WHITE PAPER:
Download this CustomerThink paper to learn about the use of AI in customer service and explore guidance from analysts and industry leaders in the market.
Posted: 30 Jan 2020 | Published: 30 Jan 2020
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How IT Leaders Can Position Customer Experience Initiatives for Success
sponsored by Comcast Business
RESEARCH CONTENT:
76% of the respondents surveyed by IDG and Comcast said they are feeling pressure from multiple sources in the organization to deliver digital CX. Learn why transforming CX is a top digital priority for many organizations, and why IDG says IT will play a key role in this blog post.
Posted: 04 Feb 2020 | Published: 04 Feb 2020
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Checklist: Managing Work-from Home Contact Center Agents
sponsored by NICE inContact
WHITE PAPER:
Download NICE inContact’s Remote Agent Checklist to help you prepare in the event your organization is forced to work from home.
Posted: 13 Apr 2020 | Published: 13 Apr 2020
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A Practitioner’s Guide to Sustainable Customer Experience in the Contact Center
sponsored by Vonage
WHITE PAPER:
While digital interactions are on the rise, the contact center continues to play a significant role in building and maintaining a brand’s reputation. Download this white paper for practical tips on how to deliver a great customer experience in the contact center
Posted: 15 Apr 2020 | Published: 15 Apr 2020
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Data Privacy e-Book
sponsored by SearchSecurity.co.UK
TECHNICAL ARTICLE:
SearchSecurity.Co.UK presents a comprehensive guide to data privacy in the UK. Our experts cover all the angles in order to help you protect the data your organisation collects, transmits and stores.
Posted: 12 Apr 2011 | Published: 12 Apr 2011
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The Business Benefits of Managing Cyber Risk and Minimizing Unnecessary Data
sponsored by UnitedLex
EGUIDE:
Cyber risk management is becoming an increasingly important area of concern as company directors' realize the limitations of insurance. How can you address this risk and instill confidence in your customer engagement? Find out how to enhance your cyber risk management using 4 key strategies.
Posted: 18 Feb 2016 | Published: 16 Feb 2016
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Protect Your Customer Data for Peace of Mind
sponsored by Cisco Systems, Inc.
WHITE PAPER:
When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.
Posted: 22 Feb 2008 | Published: 01 Jan 2007
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Big Data and Personal Data Lead to the Internet's Most Surprising Consumer Products
sponsored by SAP
WHITE PAPER:
In this report from the MIT Technology Review, discover 10 must-read articles about the relationship between personal data and big data. Find out how companies are leveraging customer information and the pros and cons of releasing personal data via the Web or otherwise.
Posted: 27 Jan 2014 | Published: 27 Jan 2014
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