CRM Analytics Multimedia

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CRM Analytics
ALSO CALLED: Customer Analytics, CRM Real-time Analytics, Analytical CRM, Real-time CRM Analytics DEFINITION: CRM (customer relationship management) analytics comprises all programming that analyzes data about an enterprise's customers and presents it so that better and quicker business decisions can be made. CRM analytics can be considered a form of online analytical processing (OLAP) and may employ data mining. As Web sites have added a new and often faster way to interact with customers, the opportunity …
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Video: Customer Centric Transformation sponsored by Alchemer WEBCAST: To architect a truly customer-centric transformation, you need to collect and analyze customer feedback to better understand where improvements can be made. Watch this brief video to learn about Alchemer, and how it can help make that process easier—so you can focus on creating the optimal CX. Posted: 08 Feb 2021 \| Premiered: Feb 8, 2021 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Hosting \| CRM Services \| CRM Software

Customer experiences that clear away disruption sponsored by ServiceNow VIDEO: The Belgian National Railways has worked with ServiceNow to transform into a process-driven company, enabling them to increase visibility of improvements they are making to the Belgian public. Learn more in this video. Posted: 06 Nov 2020 \| Premiered: 06 Nov 2020 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software

Powering public services with technology sponsored by ServiceNow VIDEO: Technology has the power to transform the public sector, ultimately delivering better service to citizens. Join Alex Osborne, Senior Director for Public Sector, as he discusses the challenges and the opportunities with The Rt Hon Dr Liam Fox MP, former Secretary of State for International Trade and former Secretary of State for Defence. Posted: 05 Nov 2020 \| Premiered: 05 Nov 2020 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services

Streamline your Telco DX strategy sponsored by ServiceNow VIDEO: Learn more about how ServiceNow's telecom product offerings can improve customer care, reduce operating costs, and fully engage with new network technology to drive critical enablers of business change. Posted: 04 Nov 2020 \| Premiered: 04 Nov 2020 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software \| Telecommunications Hardware \| Telecommunications Industry \| Telecommunications Industry Association \| Telecommunications Industry Organizations \| Telecommunications Infrastructure

Take Personalization to the Next Level with Hyper-Personalization sponsored by Progress Software Corporation Sitefinity WEBCAST: Watch this webinar to learn about hyper-personalization and how it can help take you existing strategy to the next level. Posted: 04 May 2020 \| Premiered: May 4, 2020 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Customer Service \| Personalization

Real-Time insights with SAP HANA sponsored by HP & Intel® VIDEO: Technology has always played a considerable role in helping organizations manage data. However, with today's ever-increasing reliance on information-based operations and communications, organizations need to be on the cutting edge of data technology to stay ahead of the competition. Learn why by watching this video from HP and SAP HANA. Posted: 16 Apr 2014 \| Premiered: 16 Apr 2014 TOPICS: Business Intelligence \| Business Intelligence Software \| Content Analytics \| CRM Analytics \| Customer Data Management \| Data Analytics \| Data Management

HPE Social Enterprise Services sponsored by Hewlett-Packard Enterprise WEBCAST: Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information. Posted: 07 Feb 2014 \| Premiered: Dec 31, 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Data Mining \| Data Mining Software \| Social Computing \| Social Networking

Become a Social Business: Tap Into Social Data Insights sponsored by IBM WEBCAST: Access the following webcast to uncover what you need to know to become a successful social business. Learn about the tools and techniques and how to properly use them to turn social data into the actionable insights you need to be competitive. Posted: 09 Jan 2014 \| Premiered: Jan 9, 2014 TOPICS: Business Intelligence \| Content Analytics \| Content Management \| CRM \| CRM Analytics \| Data Analytics

Puzzling: Finding the Missing Pieces of your Customer Picture sponsored by IBM WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more. Posted: 27 Dec 2013 \| Premiered: Sep 3, 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Predictive Analytics \| Predictive Analytics Software

Analytics that drive high impact customer-focused enterprises sponsored by IBM WEBCAST: Join Rebecca Wormleighton, Product Marketing Manager, IBM, in this webcast as she artfully explains how to successfully leverage analytics across your customer service organization to build a customer focused enterprise. Posted: 13 Dec 2013 \| Premiered: Dec 13, 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Content Analytics \| CRM \| CRM Analytics \| CRM Analytics Software \| Data Analytics

Webcast: Unlocking New Insights and Opportunities with Big Data sponsored by IBM WEBCAST: In this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency. Posted: 05 Sep 2013 \| Premiered: Aug 19, 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Business Management \| Business Performance Management \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Governance \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software

Unlock the Value of Social Media Data sponsored by Hewlett Packard Enterprise WEBCAST: Social media data is extremely valuable for businesses, but it doesn't mean anything if you don't have the right tools and processes in place to make sense of it all. In this resource, discover a new approach to business intelligence that responds to the unique analytic challenges of social media data. Posted: 28 Jun 2013 \| Premiered: May 31, 2012 TOPICS: Business Intelligence \| CRM Analytics \| Customer Data Integration \| Data Analytics \| Data Mining \| Text Analytics \| Web 2.0 \| Web Analytics

Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: 09 Sep 2009 \| Premiered: Sep 9, 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

Tips from the Trade – Competing on Web Analytics sponsored by SAS WEBCAST: The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. Posted: 20 Aug 2009 \| Premiered: Aug 20, 2009 TOPICS: CRM \| CRM Analytics \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Marketing \| Online Marketing \| Predictive Analytics \| Web Analytics \| Web Analytics Software

Oracle Siebel CRM on Demand Analytics Demo sponsored by Oracle Corporation WEBCAST: Predictive analysis can allow your company to make better business decisions, faster. Attend this Webcast to learn how you can gain a competitive edge with real-time Oracle Siebel CRM On Demand Analytics. Posted: 30 May 2007 \| Premiered: May 30, 2007 TOPICS: Campaign Management \| CRM Analytics \| CRM Software \| Data Warehouses \| Lead Generation \| Oracle (Product) \| Real-time Analytical Software \| Real-time Analytics

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