CRM Analytics Multimedia

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CRM Analytics
ALSO CALLED: Customer Analytics, CRM Real-time Analytics, Analytical CRM, Real-time CRM Analytics DEFINITION: CRM (customer relationship management) analytics comprises all programming that analyzes data about an enterprise's customers and presents it so that better and quicker business decisions can be made. CRM analytics can be considered a form of online analytical processing (OLAP) and may employ data mining. As Web sites have added a new and often faster way to interact with customers, the opportunity …
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How to Leverage AI to Improve Your Customer Service sponsored by Zendesk WEBCAST: In this webcast, see how companies can integrate artificial intelligence into customer support to anticipate new strategies to reclaim customers. Posted: 26 Dec 2017 \| Premiered: Dec 26, 2017 TOPICS: Artificial Intelligence \| CRM \| CRM Analytics \| Customer Interaction Services

Podcast: How to Leverage AI to Improve Your Customer Service sponsored by Zendesk PODCAST: In this webcast, discover how artificial intelligence is customizing automated interactions to customer groups or even specific customers and can sense a customer's tone and mood. Posted: 22 Dec 2017 \| Premiered: Dec 6, 2017 TOPICS: Artificial Intelligence \| CRM \| CRM Analytics \| Customer Interaction Services

From Cost Center to Profit Center: The Potential ROI of Zendesk sponsored by Zendesk WEBCAST: In this 30 minute webinar, Forrester Senior Analyst, Ian Jacobs, discusses the financial impact of Zendesk, a study conducted by Forrester Consulting that examines the costs and benefits of Zendesk to reveal its ROI over a three year period. Posted: 19 Apr 2017 \| Premiered: Jan 31, 2017 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

Analyst Webinar: Is Your Contact Center an Asset or Road Block to Digital Transformation? sponsored by Genesys WEBCAST: Join Art Schoeller, Vice President and Principal Analyst at Forrester Research, to learn how to determine if your contact center is strategic or hindering to your enterprise's digital transformation journey. Posted: 25 Aug 2017 \| Premiered: Aug 22, 2017, 01:00 EDT (05:00 GMT) TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Software

How an Entertainment Company Improved Marketing with Advanced Analytics sponsored by Intel Corporation VIDEO: This brief video explores how Caesars Entertainment, a large and geographically diverse casino company, handled the influx of large unstructured data types. Find out how they updated their analytics strategy to adapt to changing customer needs, create stronger marketing campaigns, and improve overall customer experiences. Posted: 26 Aug 2016 \| Premiered: 26 Aug 2016 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Data Analytics \| Data Integration \| Data Management \| Data Management Software

Case Study: Turn Big Data and Analytics into Big Results sponsored by IBM VIDEO: In this video, C Spire's brand platforms and analytics manager Justin Croft illustrates his company's success with business analytics. Discover your own success with these tools when you learn how to be effective with customer insights. Posted: 03 Aug 2015 \| Premiered: 03 Aug 2015 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Data Analytics \| Telecommunications Industry

Integrating Predictive Capabilities to Unlock the Hidden Value of your Data sponsored by IBM WEBCAST: The following demo describes business analytics in action. Explore which capabilities comprise a good customer relations strategy, including customer analytics dashboards, customer retention analysis, and more. Posted: 12 Jun 2015 \| Premiered: Nov 15, 2013 TOPICS: CRM \| CRM Analytics \| Customer Retention \| Dashboards \| Data Analytics \| Predictive Analytics

Real-Time insights with SAP HANA sponsored by HP & Intel® VIDEO: Technology has always played a considerable role in helping organizations manage data. However, with today's ever-increasing reliance on information-based operations and communications, organizations need to be on the cutting edge of data technology to stay ahead of the competition. Learn why by watching this video from HP and SAP HANA. Posted: 16 Apr 2014 \| Premiered: 16 Apr 2014 TOPICS: Business Intelligence \| Business Intelligence Software \| Content Analytics \| CRM Analytics \| Customer Data Management \| Data Analytics \| Data Management

HPE Social Enterprise Services sponsored by Hewlett-Packard Enterprise WEBCAST: Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information. Posted: 07 Feb 2014 \| Premiered: Dec 31, 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Data Mining \| Data Mining Software \| Social Computing \| Social Networking

Become a Social Business: Tap Into Social Data Insights sponsored by IBM WEBCAST: Access the following webcast to uncover what you need to know to become a successful social business. Learn about the tools and techniques and how to properly use them to turn social data into the actionable insights you need to be competitive. Posted: 09 Jan 2014 \| Premiered: Jan 9, 2014 TOPICS: Business Intelligence \| Content Analytics \| Content Management \| CRM \| CRM Analytics \| Data Analytics

Puzzling: Finding the Missing Pieces of your Customer Picture sponsored by IBM WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more. Posted: 27 Dec 2013 \| Premiered: Sep 3, 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Predictive Analytics \| Predictive Analytics Software

Analytics that drive high impact customer-focused enterprises sponsored by IBM WEBCAST: Join Rebecca Wormleighton, Product Marketing Manager, IBM, in this webcast as she artfully explains how to successfully leverage analytics across your customer service organization to build a customer focused enterprise. Posted: 13 Dec 2013 \| Premiered: Dec 13, 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Content Analytics \| CRM \| CRM Analytics \| CRM Analytics Software \| Data Analytics

Webcast: Unlocking New Insights and Opportunities with Big Data sponsored by IBM WEBCAST: In this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency. Posted: 05 Sep 2013 \| Premiered: Aug 19, 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Business Management \| Business Performance Management \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Governance \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software

Unlock the Value of Social Media Data sponsored by Hewlett Packard Enterprise WEBCAST: Social media data is extremely valuable for businesses, but it doesn't mean anything if you don't have the right tools and processes in place to make sense of it all. In this resource, discover a new approach to business intelligence that responds to the unique analytic challenges of social media data. Posted: 28 Jun 2013 \| Premiered: May 31, 2012 TOPICS: Business Intelligence \| CRM Analytics \| Customer Data Integration \| Data Analytics \| Data Mining \| Text Analytics \| Web 2.0 \| Web Analytics

Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing sponsored by Infor CRM VIDEO: This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Customer Data Integration \| Dashboards \| Data Analytics \| Email Marketing \| Marketing

The Importance of Real-Time Executive Dashboards sponsored by ASG Software Solutions WEBCAST: Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast. Posted: 07 Feb 2011 \| Premiered: Feb 24, 2011, 11:00 EST (16:00 GMT) TOPICS: Business Intelligence Software \| CRM \| CRM Analytics \| Customer Data Management \| Decision Support Databases

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management sponsored by MarketTools, Inc. WEBCAST: Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it. Posted: 26 Jan 2011 \| Premiered: Jan 26, 2011 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Service Best Practices \| Customer Support Software

Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: 09 Sep 2009 \| Premiered: Sep 9, 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

Tips from the Trade – Competing on Web Analytics sponsored by SAS WEBCAST: The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. Posted: 20 Aug 2009 \| Premiered: Aug 20, 2009 TOPICS: CRM \| CRM Analytics \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Marketing \| Online Marketing \| Predictive Analytics \| Web Analytics \| Web Analytics Software

Oracle Siebel CRM on Demand Analytics Demo sponsored by Oracle Corporation WEBCAST: Predictive analysis can allow your company to make better business decisions, faster. Attend this Webcast to learn how you can gain a competitive edge with real-time Oracle Siebel CRM On Demand Analytics. Posted: 30 May 2007 \| Premiered: May 30, 2007 TOPICS: Campaign Management \| CRM Analytics \| CRM Software \| Data Warehouses \| Lead Generation \| Oracle (Product) \| Real-time Analytical Software \| Real-time Analytics

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