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Chatbots: Improve Your CX Strategy sponsored by ServiceNow EGUIDE: Chatbots are a great option for handling frequent, easy-to-answer questions, but how effective are they in a CX strategy? Inside, explore the benefits of chatbot technology. Learn how chatbots can help improve your CX strategy, and discover how to determine the right point for chatbot-human handoff. Posted: 17 Jul 2019 \| Published: 15 Jul 2019 TOPICS: Artificial Intelligence \| Business Intelligence \| Business Intelligence Software \| Customer Loyalty \| Customer Privacy \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Robotics \| Robotics Industries Association \| Robots

A Guide to the Most Common CRM Use Cases sponsored by Greenhouse WHITE PAPER: View this e-book to learn about the common questions you should consider before investing in a CRM strategy, and find out how to leverage your CRM effectively with a series of expert tips from Greenhouse CRM. Posted: 25 Apr 2019 \| Published: 25 Apr 2019 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Privacy \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Overcome the Greatest MSP Challenge: Customer Acquisition sponsored by Unitrends EBOOK: This e-book is designed to help you overcome the customer acquisition hurdle. Download it for guidance on not only finding new customers, but ensuring their data—as well as that of your existing customers—is secure and protected. Posted: 01 May 2019 \| Published: 14 Mar 2019 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| VARs

Web Application Security: Automated Scanning versus Manual Penetration Testing sponsored by Logicalis WHITE PAPER: This paper explains the two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis. Posted: 11 Dec 2008 \| Published: 11 Dec 2008 TOPICS: Customer Data Management \| Customer Privacy \| HTTP \| HTTPS \| Penetration Testing \| Security Threats \| Software \| Vulnerability Assessments \| Web Application Security

Scalable Data Quality: A Seven Step Plan for Any Size Organization sponsored by Melissa WHITE PAPER: No matter the size of your business, data quality is an absolute requirement for success. Learn the seven steps you need to develop a plan for data quality - one that scales to your growing business needs. Posted: 07 Jun 2007 \| Published: 01 Jun 2007 TOPICS: Business Process Management \| Customer Data Integration \| Customer Data Management \| Customer Privacy \| Data Collection \| Data Management Software \| Data Quality \| Database Management \| Quality Control \| Quality Control Staff

Data Privacy e-Book sponsored by SearchSecurity.co.UK TECHNICAL ARTICLE: SearchSecurity.Co.UK presents a comprehensive guide to data privacy in the UK. Our experts cover all the angles in order to help you protect the data your organisation collects, transmits and stores. Posted: 12 Apr 2011 \| Published: 12 Apr 2011 TOPICS: Customer Privacy \| Data Management \| Data Security \| Encryption Standards \| Information Security \| Regulatory Compliance

Protect Your Customer Data for Peace of Mind sponsored by Cisco Systems, Inc. WHITE PAPER: When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind. Posted: 22 Feb 2008 \| Published: 01 Jan 2007 TOPICS: Authentication \| Compliance (Systems Operations) \| Continuous Data Protection \| Customer Data Management \| Customer Data Management Software \| Customer Privacy \| Customer Satisfaction \| Data Back Ups \| Endpoint Security \| Firewall Management

Lessons Learned: Top Reasons for PCI Audit Failure and How to Avoid Them sponsored by VeriSign, Inc WHITE PAPER: The drive to protect credit card data is vital, but many companies have yet to implement technologies and processes needed to address Payment Card Industry (PCI) compliance. This white paper examines top reasons for PCI failure and how to avoid them. Posted: 21 Nov 2006 \| Published: 01 Jul 2006 TOPICS: Compliance (Finance) \| Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| Credit Cards \| Customer Data Management \| Customer Privacy \| Data Encryption \| Information Security \| Payment Card Industry \| Payment Card Industry Data Security Standard \| Payment Card Industry Data Security Standard Compliance \| Regulations \| Security Best Practices \| Security Management

Rabobank International Enabling Customers to Bank Safe With HP sponsored by Hewlett-Packard Enterprise WEBCAST: View this brief webcast to see what one financial industry leader sees as a solution fit for the security future of his organization, and how strategies involving big data and education can keep customers' money and data safe from cybercrime. Posted: 27 Nov 2013 \| Premiered: Nov 27, 2013 TOPICS: Banking Industry \| Banking Services \| Business Intelligence \| Customer Privacy \| Customer Satisfaction \| Cybersecurity \| Data Security \| Financial Industry Organizations \| Financial Services \| Financial Services Industry \| Online Banking Services \| Risk Management \| Security \| Security Management \| Security Managers \| Security Systems \| Security Threats

The Business Benefits of Managing Cyber Risk and Minimizing Unnecessary Data sponsored by UnitedLex EGUIDE: Cyber risk management is becoming an increasingly important area of concern as company directors' realize the limitations of insurance. How can you address this risk and instill confidence in your customer engagement? Find out how to enhance your cyber risk management using 4 key strategies. Posted: 18 Feb 2016 \| Published: 16 Feb 2016 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Retention \| Customer Satisfaction \| Customer Service \| Cybersecurity \| Endpoint Security \| Malware \| Risk Assessment \| Risk Management \| Security \| Security Architectures \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Threats

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