Using Social to Improve Customer Experience
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.
Posted: 18 Dec 2012 | Published: 31 Oct 2011
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Oracle's Visions for the Cloud Enabled Enterprise
sponsored by Oracle Corporation UK Ltd
WEBCAST:
View this webcast to explore a cloud-based social media suit that offers comprehensive social relationship management tools for the integration of social networking into business applications, business processes and collaboration.
Posted: 17 Dec 2012 | Premiered: Sep 10, 2012
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Oracle Social Marketing Cloud Service
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
This white paper details a software-as-a-service based solution for managing your organization's branding communities via emerging social media networks. Discover the key features and benefits of this single, integrated platform for optimizing your social marketing efforts.
Posted: 13 Dec 2012 | Published: 13 Dec 2012
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Best Practices for Managing Unstructured Data
sponsored by HP & Intel®
WHITE PAPER:
This E-Guide explores several best practices and approaches for managing and integrating these new types of data. In addition, learn about the differences between using enterprise search versus text analysis for processing unstructured data.
Posted: 06 Dec 2012 | Published: 06 Dec 2012
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Customers Discuss the Benefits of Oracle Exalytics
sponsored by ORACLE APAC
WEBCAST:
This white paper examines some solutions for business intelligence (BI) analytics. Learn how to interact with data without slowing down other processes, have a quicker response time, look at larger data sets, and improve your delivery of information to management teams and end users.
Posted: 24 Oct 2012 | Premiered: Oct 24, 2012
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Anatomy of the New Decision: Five Hot Trends Shaping Business Analytics
sponsored by Information Builders
WHITE PAPER:
Businesses have been using data to improve decision-making for decades, but practicing legacy business intelligence strategies today can put you at a disadvantage. Read on to learn how the 5 hottest IT trends help you extract more sophisticated intelligence from your data, including: mobile computing, social media, cloud services, and more.
Posted: 19 Oct 2012 | Published: 19 Oct 2012
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Websites are Dead. Long Live Digital Presence
sponsored by Limelight Networks, Inc.
WHITE PAPER:
As digital channels evolve, so should your business's digital strategy – yet most businesses today still rely solely on websites to generate traffic and attract customers. In order to thrive, you need to engage and interact with customers across a variety of channels. Read on to learn how to get started crafting a strong digital presence.
Posted: 16 Oct 2012 | Published: 01 Oct 2012
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Sales 2.0 and Your Website
sponsored by Limelight Networks, Inc.
WHITE PAPER:
Research suggests that 67% of customer interactions were conducted online vs. offline in 2011 – and with the advent of Web 2.0, this percentage is projected to increase. But traditional sales best practices are ineffective in this Web-savvy environment. Read on to learn how to enhance your sales tactics in today's digitally driven world.
Posted: 16 Oct 2012 | Published: 01 Oct 2011
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Benchmarking Your Digital Strategy
sponsored by Limelight Networks, Inc.
WHITE PAPER:
Every business has a digital presence that impacts their brand and could hinder potential sales if not properly managed. In order to survive in today's digital era, traditional marketing practices need to be overhauled. Read on to learn 10 key strategies marketers need to be successful in digital marketing.
Posted: 11 Oct 2012 | Published: 01 Aug 2012
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Gartner: HTML5 and the journey to the modern web
sponsored by ComputerWeekly.com
ANALYST BRIEF:
Gartner analysts explain what steps IT departments need to take to take advantage of HTML5 and why they need to act sooner rather than later.
Posted: 31 Jul 2012 | Published: 31 Jul 2012
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CW500: The technology behind the BBC's Olympics coverage (video version)
sponsored by ComputerWeekly.com
PRESENTATION:
John Linwood Chief Technology Office at the BBC explains the "terrifying" challenge of providing live coverage of all events at the Olympics, in this presentation for Computer Weekly's 500 Club.
Posted: 31 Jul 2012 | Published: 25 Jul 2012
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CW Buyer's Guide: IPV6 Migration
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This Computer Weekly Buyer's guide takes you through the steps you need to take to migrate to IPv6 and explains the potential impact on your business.
Posted: 26 Jul 2012 | Published: 05 Feb 2012
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Connect social and enterprise intelligence to transform the customer experience. HP Information Management and Analytics Solution Brief
sponsored by Hewlett-Packard Limited
WHITE PAPER:
With the widespread adoption of mobile technologies and social media, businesses have been given a plethora of fresh information on customer wants and needs. Review this paper to learn about how you can utilize these new information resources to maximize customer experience and transform your business strategy for enhanced profitability.
Posted: 06 Jul 2012 | Published: 06 Jul 2012
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Gartner Sees Cloud Computing, Mobile Development Putting IT on Edge
sponsored by IBM
EGUIDE:
This fall, Gartner Inc.'s 2012 ITxpo conference centered around the highly disruptive, consumer-driven group of phenomena that consists of cloud computing, Web information, mobile devices, and social media innovations. Read this expert e-guide to find out what conclusions Gartner reached about how IT should be adjusting.
Posted: 18 Dec 2012 | Published: 17 Dec 2012
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E-Guide: Next-Gen Firewall vs. the Competition - Which is Better?
sponsored by Dell SonicWALL
EGUIDE:
Uncover the best strategies for network protection by consulting this informative e-guide for an evaluation of next-generation firewalls (NGFWs) against other network security solutions, including unified threat management products and intrusion prevention systems.
Posted: 07 Dec 2012 | Published: 07 Dec 2012
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Tips and Best practices for Enterprise Social Software Adoption
sponsored by NewsGator
EGUIDE:
Most businesses today are aware of the benefits of social technologies, but many organizations are finding that simply deploying social tools isn't enough to ensure social success or user adoption. Read this e-guide to learn 4 steps that lead to enterprise-wide user adoption and the importance of establishing a collaborative environment.
Posted: 14 Nov 2012 | Published: 14 Nov 2012
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Customer Experience Exchange, Issue 7
sponsored by SearchCRM
EZINE:
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.
Posted: 13 Nov 2012 | Published: 13 Nov 2012
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Customer Care in a Social World: Are We There Yet?
sponsored by Oracle Corporation
WHITE PAPER:
This paper explores and explains why the contact center is a key strategic focal point for customer engagement via social channels.
Posted: 21 Sep 2012 | Published: 01 Mar 2012
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Is Social Media Transforming Your Business?
sponsored by Oracle Corporation
WHITE PAPER:
It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.
Posted: 13 Sep 2012 | Published: 01 Mar 2012
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The Social Business: Advent of a new age
sponsored by IBM
WHITE PAPER:
This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.
Posted: 30 Jul 2012 | Published: 16 Feb 2011
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The mini-guide to social customer service
sponsored by Salesforce.com
WHITE PAPER:
Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.
Posted: 23 Jul 2012 | Published: 01 Jul 2012
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Gartner Magic Quadrant reveals fragmented social CRM market
sponsored by Infor CRM
EGUIDE:
This tip guide provides you with Gartner's expert insights into this fragmented social CRM market and predictions for the future of social CRM from their 2011 Magic Quadrant for Social CRM.
Posted: 07 Jul 2012 | Published: 08 Feb 2012
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Social Customer Service: The Pivotal Driver of the Social Enterprise
sponsored by LiveOps
WHITE PAPER:
Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.
Posted: 06 Jul 2012 | Published: 06 Jul 2012
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Geoffrey Moore on Application Transformation –Part 2
sponsored by Hewlett-Packard Company
WEBCAST:
Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more.
Posted: 05 Jul 2012 | Premiered: Jul 5, 2012
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Social Media Feedback for Hospitality: Help Every Location Protects its Online Reputation
sponsored by Medallia
WHITE PAPER:
The feedback from social media can allow your business to demonstrate value to customers which will ultimately result in customer loyalty and higher revenues. Read this paper to learn how to join customer experience and social media feedback to eliminate customer pain points in a single reporting application.
Posted: 03 Jul 2012 | Published: 03 Jul 2012
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