Web 2.0 White Papers, Software Downloads, Definition and Webcasts

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Generating business value from Big Data sponsored by TechTarget Data Management EGUIDE: For high-end, challenging applications integrating business intelligence (BI) data with other information such as Internet clickstream and social networking data, the trend is shifting toward build in the buy vs. build data warehousing debate. Access this expert resource today to learn the drivers that are creating this new trend. Posted: 18 Jun 2013 \| Published: 18 Jun 2013 TOPICS: Application Integration \| Business Intelligence \| Data Management \| Data Warehouse Architectures \| Data Warehouses \| Web 2.0

Choose a Branding Agency: 5 Social Media Questions You Need to Ask sponsored by Oracle Corporation WHITE PAPER: The following white paper details 5 key questions to ask when choosing a branding agency. Learn how to read the answers that they give you in order to make an accurate assessment on the agency at hand. Posted: 13 Nov 2013 \| Published: 13 Nov 2013 TOPICS: Brand Loyalty \| Branding \| CRM Best Practices \| Social Computing \| Social Networking \| Web 2.0 \| Web Analytics

Increase Your Web Performance Now sponsored by Limelight Networks, Inc. WHITE PAPER: The following white paper addresses the issues with website performance and how you can ensure that you deliver only the fastest content to your consumers. Posted: 07 Nov 2013 \| Published: 07 Nov 2013 TOPICS: Content Delivery \| Content Management \| Data Management \| Web 2.0 \| Web Analytics \| Web Analytics Software \| Web Site Monitoring

Limelight OrchestrateTM Video - Technical Specifications sponsored by Limelight Networks, Inc. WHITE PAPER: The following white paper details how you can simplify and effectively turbocharge the way you distribute your online video and media to any device, anywhere all while using your existing systems. Posted: 06 Nov 2013 \| Published: 06 Nov 2013 TOPICS: Content Delivery \| Content Management \| Content Management Software \| CRM \| Data Management \| Data Management Software \| Web 2.0 \| Web Content Management

Limelight OrchestrateTM Performance - Technical Specifications sponsored by Limelight Networks, Inc. WHITE PAPER: The following white paper details exactly how to ensure that the delivery of your websites and web-based applications is fast, agile, and optimized. Posted: 06 Nov 2013 \| Published: 06 Nov 2013 TOPICS: Application Performance Management \| Application Performance Management Software \| Content Management \| Web 2.0 \| Web Applications Management \| Web Applications Software

8 Steps to a Better Social Media Strategy sponsored by Oracle Corporation WHITE PAPER: The following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Content Management \| Content Management Services \| CRM \| CRM Analytics \| CRM Best Practices \| Social Computing \| Social Networking \| Web 2.0 \| Web Content Management

Social Media Meets Analytics: A Roadmap to Customer Insight sponsored by Oracle Corporation WHITE PAPER: The following white paper details an approach to social media that integrates social media and existing consumer information to create a 360-degree view of the customer. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Content Management \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Web 2.0 \| Web Analytics

WCM: A Means to Higher Customer Satisfaction and Better Branding sponsored by Crafter Software_Rivet Logic EGUIDE: The following e-guide addresses key tips to adhere to in order to achieve an effect WCM strategy. Posted: 29 Oct 2013 \| Published: 29 Oct 2013 TOPICS: Web 2.0 \| Web Content Accessibility \| Web Content Management \| Web Development \| Web Site Design \| Web Site Design Services

A Practical Guide to Java Success with Crafter CMS sponsored by Crafter Software_Rivet Logic EBOOK: The following e-book introduces and thoroughly explains how to master the craft of Java-based, CMS driven websites and applications. Posted: 21 Oct 2013 \| Published: 21 Oct 2013 TOPICS: Social Computing \| Social Networking \| Web 2.0 \| Web Analytics \| Web Analytics Software \| Web Content Accessibility \| Web Content Management \| Web Development \| Web Development Tools

Choosing visual properties for successful visualizations sponsored by IBM WHITE PAPER: In the following article, IBM experts address a key aspect in the design process. Posted: 09 Oct 2013 \| Published: 09 Oct 2013 TOPICS: Collaboration \| Data Integration \| Data Management \| Data Modeling \| Data Visualization \| Data Visualization Software \| Presentation Software \| Social Computing \| Web 2.0

The ROI of Mobile WCM sponsored by Ektron EGUIDE: This e-guide, brought to you by SearchContentManagement, provides an expert Q & A addressing the mobile impact on WCM, along with tips for achieving clear-cut ROI. Posted: 25 Sep 2013 \| Published: 25 Sep 2013 TOPICS: Web 2.0 \| Web Analytics \| Web Content Accessibility \| Web Content Management

Key Aspects of a Web Content Management Strategy sponsored by Ektron EGUIDE: In this e-guide, discover expert tips for a strong WCM system strategy. Read on to learn about solutions that can help an organization tailor its homepage appearance every time a new visitor arrives, distinctly message repeat visitors, track how and why customers are navigating compared to prospects, shorten Web forms and more. Posted: 25 Sep 2013 \| Published: 25 Sep 2013 TOPICS: Content Analytics \| Content Management \| Content Management Services \| Content Management Software \| Online Marketing \| Web 2.0 \| Web Content Management

Protecting Your Website With Always On SSL sponsored by Symantec Corporation WHITE PAPER: This white paper discusses the imperative need for always on SSL, and the steps you can take to deliver end-to-end protection for your users. It also includes detailed accounts of four organizations that are leading the way with always on SSL in a cooperative effort to make the internet more secure. Posted: 11 Sep 2013 \| Published: 01 May 2012 TOPICS: Access Control \| Authorization \| Cybersecurity \| Data Encryption \| Data Security \| Email \| Email Security \| Hackers \| HTTP \| HTTPS \| Internet \| Internet Security \| Malware \| Network Security \| Securities Industry \| Security \| Security Best Practices \| Security Industry \| Security Management \| Security Managers \| Security Threats \| Social Networking \| SSL \| TLS \| Vulnerability Management \| Web 2.0 \| Wi-Fi \| Wireless Computing \| Wireless Internet \| Wireless Networks \| Wireless Security

Web Experience Management: Omni-Channel Delivery sponsored by OpenText WHITE PAPER: Your brand can be the next celebrity with these helpful tips. Find out how to improve customer relationship management and web content management by consulting this resource now. Posted: 26 Aug 2013 \| Published: 26 Aug 2013 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Web 2.0 \| Web Content Accessibility \| Web Content Management

OpenText Web Experience Management sponsored by OpenText WHITE PAPER: Web experience management is essential to the success of a business. View this resource to learn how you can leverage the principles of response design to deliver compelling and adaptive experiences across touch points in the global enterprise. Posted: 26 Aug 2013 \| Published: 26 Aug 2013 TOPICS: Customer Service \| Customer Service Best Practices \| Customer Support Software \| Web 2.0 \| Web Content Management

Deliver Your Customers the Right Answer at the Right Time sponsored by Oracle Corporation VIDEO: Watch this brief video to learn how you can provide consistent and relevant answers fast on channels from self-service website queries to social media- increasing customer loyalty and reducing costs in the process. Posted: 04 Aug 2013 \| Premiered: 02 Aug 2013 TOPICS: CRM \| Customer Loyalty \| Customer Service \| Oracle (Product) \| Web 2.0

Becoming a Social Business: Social Business Enterprise Strategy Accelerator sponsored by IBM WHITE PAPER: The way people interact and form relationships is changing, social business is the way of the future. This resource explains more about the opportunities that social business provides. It discusses how to go about adopting social media for both external and internal purposes, read on to learn more tips on transitioning to the social enterprise. Posted: 16 Jul 2013 \| Published: 16 Jul 2013 TOPICS: Social Computing \| Social Networking \| Web 2.0

Creating a Smarter Workforce for Market Leadership sponsored by IBM WEBCAST: With today's changing workforce dynamics and economic challenges, business leaders are turning their focus to their most valuable asset -- their people. View this webcast to find out how organizations who engage and motivate their people can achieve significant competitive differentiation and market leadership. Posted: 15 Jul 2013 \| Premiered: Jul 15, 2013 TOPICS: Employee Performance Management (EPM) \| Performance Testing \| Social Computing \| Social Networking \| Web 2.0

2016 Gartner Magic Quadrant for the CRM Customer Engagement Center sponsored by Salesforce WHITE PAPER: Salesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.In the age of the customer, nothing is more important than customer service. Service Cloud customers agree. Posted: 08 Jul 2013 \| Published: 13 May 2013 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Social Computing \| Social Networking \| Web 2.0

Unlock the Value of Social Media Data sponsored by Hewlett Packard Enterprise WEBCAST: Social media data is extremely valuable for businesses, but it doesn't mean anything if you don't have the right tools and processes in place to make sense of it all. In this resource, discover a new approach to business intelligence that responds to the unique analytic challenges of social media data. Posted: 28 Jun 2013 \| Premiered: May 31, 2012 TOPICS: Business Intelligence \| CRM Analytics \| Customer Data Integration \| Data Analytics \| Data Mining \| Text Analytics \| Web 2.0 \| Web Analytics

Phishing 2.0 - Why Phishing is back as the No.1 threat, and how Web Security can protect your company sponsored by OpenText Security Solutions WHITE PAPER: This resource takes an inside look at the new dangers posed by phishing 2.0 attacks. Read on to find an overview of the structure of these threats, learn about web security and anti-phishing capabilities your organization needs, and much more. Posted: 31 May 2013 \| Published: 31 May 2013 TOPICS: Cybersecurity \| Data Management \| Data Security \| Internet Security \| Phishing \| Risk Management \| Security \| Security Best Practices \| Security Management \| Security Software \| Security Threats \| Vulnerability Management \| Web 2.0

Seven Trends Driving Effectiveness in the Contact Center sponsored by Avaya WHITE PAPER: Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center. Posted: 31 May 2013 \| Published: 30 Apr 2013 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Service \| Social Computing \| Web 2.0

Infor Epiphany Brochure sponsored by Infor WHITE PAPER: This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base. Read on to learn about the specific benefits this technology offers businesses across all sectors. Posted: 30 Apr 2013 \| Published: 31 Dec 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Social Networking \| Web 2.0

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now sponsored by Information Builders WHITE PAPER: Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. Posted: 30 Apr 2013 \| Published: 30 Apr 2013 TOPICS: CRM \| CRM Analytics \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Mining \| Master Data Management \| Predictive Analytics \| Web 2.0

CyberAgent translates blog user insights into a more engaging experience sponsored by IBM WHITE PAPER: View this white paper to learn how Japan's largest blog service provider, CyberAgent, found a way to create a new level of engagement and loyalty among its blog readers. By developing an analytics framework that enabled a new kind of insight into blogging preferences and behavior. Posted: 29 Apr 2013 \| Published: 29 Apr 2013 TOPICS: Social Computing \| Social Networking \| Web 2.0

Web 2.0 Reports